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Added 29 mins ago
Financial Service Representative
Money Mart
The Pas, MB
This role combines sales, customer service, personal lending, compliance, cash handling, and branch operations. Team Members must deliver excellent customer service while following company…
Added 1 hour ago
Seasonal Customer Experience Representative
Indigo Books & Music
St. Catharines, ON
Up to $17.6 CAD / hour
Part-time
Ability to be mobile on the sales floor for extended periods of time
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Seasonal Customer Experience Representative
Indigo Books & Music
Fort McMurray, AB
Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 2 hours ago
Part Time - Retail Merchandiser and Sales Rep
Jobbe
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Part-time · Contract
…with Canada and the USA’s top brands, delivering exceptional service that blends agility, experience, and a people-first mindset. Our mission is to provide executional excellence and agile…
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Temp Front Counter Sales Representative
Jobbe
NS · Nova Scotia, Canada
Temporary
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Fort McMurray, AB
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Regional Sales Representative
D.M. Valve et Contrôles Inc
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
…Québec. We are growing our team and looking for a driven Regional Sales Representative to develop and manage customer relationships across our…
Added 3 hours ago
Controller
Regal Rexnord
Langley (District), BC · Langley, British Columbia, Canada
Full-time
…Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit…
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Business Development Representative - French Speaking
Zendesk
Montreal, QC · Canada - Montreal - Hybrid
Full-time
Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and…
Added 3 hours ago
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
$55,000 to $80,000 CAD / year
Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 3 hours ago
Retail Sales Representative
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Full-time
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Outside Sales Representative
Uline
Burnaby, BC · Richmond, BC · Surrey, BC · Vancouver, BC
Full-time
Uline, a name millions of businesses across North America know and trust, is looking for an experienced Outside Sales Representative to build our growing Vancouver, British Columbia market.
Added 5 hours ago
Bilingual Customer Experience Representative
TTI, Inc.
Toronto, ON
Full-time
We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative. The Customer Experience Representative will be responsible for…
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Retail District Manager - BC
Canna Cabana
Vancouver, BC · Yaletown, Vancouver, BC
$80,000 to $90,000 CAD / year
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…talented employees, providing the motivation for increased sales and customer service levels. The Retail District Manager, BC must possess a superior business intellect, responding quickly…
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Customer Experience Representative
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$41,000 to $45,000 CAD / year
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Customer Service Representative
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Provide exceptional customer service and build strong client relationships
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Analyst, Investor Relations Reporting
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Sales Representative
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Previous sales or customer service experience is considered an asset, but not required
Added 6 hours ago
Client Representative
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…air purification solutions through trusted retail and home service…
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Mobile Financial Services Representative
CIBC
Boucherville, QC · Brossard, QC · Candiac, QC · Saint-Bruno, QC
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Added 7 hours ago
Financial Services Representative II
CIBC
Victoria, BC
Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 7 hours ago
Financial Services Representative II, TB Outbound (6 Month Contract)
CIBC
Toronto, ON
Full-time
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Added 7 hours ago
Client Associate (IR licensed) Wood Gundy
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London, ON
Full-time
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Client Associate (IR licensed) Wood Gundy
CIBC
Toronto, ON
Full-time
…management, trusted investment advice and exceptional client service. As a Client Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help manage their…
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Financial Associate Wood Gundy
CIBC
Vancouver, BC
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Grimco Canada Inc.

Sales Representative

Richmond Hill, ON, Canada

Pay: $55,000 to $60,000 CAD / year
Job type: Full-time
Experience: 1–3+ years of customer service or sales support experience.
Posting language: English
Posted: Jul 13, 2026

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Original job description

Position Summary

The Inside Sales Representative at Grimco is a key member of the territory sales team, responsible for managing inbound phone and chat communications, processing orders, providing exceptional customer support, and collaborating with other sales roles to drive revenue. Inside Sales Reps are the frontline of customer interaction and play a critical role in building relationships, solving problems, and keeping the sales engine running smoothly. This role requires a high level of attention to detail, a friendly and energetic demeanor, and a deep understanding of Grimco’s products and procedures.

This role is a full time, permanent, in office role located at 490 Elgin Mills Rd E Richmond Hill, ON L4C 0L8. The hours of work are 8:30am - 5:00pm EST.

Key Responsibilities

Inbound & Digital Communication: Promptly assist customers via phone, email, chat, and web orders; remain available and responsive across all channels.
Order Management: Accurately enter customer orders and ensure timely, precise processing.
Customer Experience: Deliver positive, solution-focused service across the entire sales process - from quote or order entry through delivery and follow-up, ensuring consistency across all communication channels.
Support for Outside Sales: Provide quotes, follow up on orders, communicate lead times, and help fulfill customer needs.
Account Maintenance: Proactively maintain existing customer relationships, ensuring strong ongoing business in addition to growth opportunities.
Upselling: Identify opportunities to increase order value and promote complementary products.
Outbound Calling: Participate in targeted outbound call projects to support team goals and customer re-engagement.
Lead Sharing: Pass along qualified leads to the appropriate hybrid or outside sales rep for follow-up.
Issue Resolution: Handle problems independently when possible, escalating only when necessary.
Product & Process Knowledge: Maintain fluency in company products, procedures, and sales systems.
Team Contribution: Collaborate with peers to reach team goals, maintain a positive work environment, and share best practices.
CRM Administration: Maintain up-to-date customer records in 360+, ensuring accurate data that supports scorecard measurements of customer experience, product knowledge, and account health.

Qualifications

1–3+ years of customer service or sales support experience.
Strong verbal and written communication skills.
Detail-oriented and organized, with the ability to manage multiple tasks.
Comfortable using phones, email, chat tools, and CRM systems.
Enthusiastic, proactive, and team-focused.
Familiarity with sales order system and product offering.

Success Traits

Friendly, positive, and professional in every interaction.
Accurate and dependable when handling data and orders.
Willing to support the team and step up when needed.
Self-motivated and driven by customer satisfaction and sales impact.
Always learning and improving to provide better support.

Why Work at Grimco?

We’re proud to celebrate 150 years - and we’re still growing! Grimco continues to evolve and lead the way in our industry.
We prioritize employee development, tailoring career paths to align with each individual’s talents, strengths, and interests.
We strongly believe in promoting from within - our top performers become our future leaders.
With a fantastic team across North America, we’re proud of our reputation as the most informed and educated supplier in the industry.
Our executives and managers are accessible, hands-on, and actively involved on the front lines of the business.

What Separates the Good from the Great at Grimco?

Those who thrive at Grimco bring determination, a competitive spirit, and a constant eagerness to learn. Our most successful team members are driven to deliver exceptional customer experiences, prepared to step into future leadership, and hungry to make a meaningful impact in a stable and growing company. These are the qualities we value in our distribution teams!

Want to Learn More?
Explore our story, our current journey, and our future vision at:
https://inspire.grimco.ca/careers

Grimco is proud to be an equal opportunity employer. We are committed to providing accommodations throughout the recruitment process. If you require any disability-related support, please let us know - we’re happy to work with you to meet your accessibility needs.

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More about this job

Responsibilities

The Inside Sales Representative manages inbound communications, processes customer orders, and provides exceptional support to maintain and grow client relationships. They also collaborate with the outside sales team to share leads, provide quotes, and ensure accurate data management within the CRM system.

Requirements

Candidates must have 1–3 years of experience in customer service or sales support along with strong verbal and written communication skills. Proficiency in using CRM systems, phones, and digital communication tools is required, alongside a detail-oriented and team-focused approach.

Skills

Customer Service
Sales Support
Order Management
Communication
CRM Administration
Upselling
Lead Generation
Problem Solving
Data Entry
Attention To Detail
Relationship Management
Product Knowledge
Team Collaboration
Time Management
Digital Communication

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
CRM
360+
Order Processing
Lead Sharing
Upselling
Account Maintenance
Outbound Calling
Sales Support
Communication Skills
Data Accuracy
Relationship Building
Product Knowledge
Teamwork
Distribution
Sales Systems
Customer Experience
Lead Generation
Order Management

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