Position Summary
The Field Service Technician at Grimco plays a critical role in supporting customers through equipment installation, maintenance, and troubleshooting. This role goes beyond technical
repairs - it ensures customers are operating at peak performance while reinforcing Grimco’s reputation for expertise and service. Field Service Technicians work directly with customers onsite
and remotely, providing hands-on support, resolving issues, and contributing to continuous improvement of equipment performance and processes. This role requires strong technical knowledge, problem-solving ability,
and a commitment to delivering exceptional customer experience.
Key Responsibilities
- Equipment Support: Deliver post start-up support to customers, ensuring proper equipment operation and optimal process performance.
- Maintenance & Repairs: Perform preventative and corrective maintenance on company product lines.
- Troubleshooting: Diagnose and resolve equipment and process-related issues both on-site and remotely.
- Installation & Refurbishment: Inspect, install, replace parts, and refurbish equipment to meet quality and performance standards.
- Technical Guidance: Provide customers with recommendations to optimize equipment performance and efficiency.
- Diagnostics: Run on-site and remote diagnostics to identify and resolve operational issues.
- Reporting: Prepare detailed reports documenting troubleshooting activities, service calls, and warranty work.
- Continuous Improvement: Contribute to the development of corrective actions to improve equipment performance and reliability.
- Customer Support: Act as a trusted technical resource, delivering professional and solution focused service.
- Travel: Travel as required to customer locations across assigned regions to support service needs.
Qualifications
- Previous experience in equipment installation, troubleshooting, or technical support.
- Post-secondary education from an accredited college or university preferred.
- Certifications in HP and Epson hardware/software considered an asset.
- Valid driver’s license and access to a personal vehicle for service calls (car allowance and gas card provided).
- Valid passport and ability to travel throughout Canada and the United States.
- Experience with ERP and CRM systems is an asset.
- Advanced or fluent French language skills required.
- Ability to lift, push, pull, and carry tools and materials weighing 50+ pounds on a frequent basis.
- Requires prolonged standing or walking, with frequent bending, stooping, and reaching.
- Must be able to perform a full range of physical motion required for the role.
Success Traits
- Solution-Oriented: Approaches problems with a calm, methodical mindset and focuses on resolving issues efficiently.
- Technically Curious: Eager to learn, troubleshoot, and continuously improve technical
knowledge and skills.
- Customer-Focused: Delivers professional, reliable service and builds trust with customers through every interaction.
- Self-Motivated: Works independently in the field, manages time effectively, and takes ownership of responsibilities.
- Adaptable: Comfortable working in different environments, handling changing priorities, and traveling as needed.
- Detail-Oriented: Ensures accuracy in diagnostics, repairs, and reporting.
Why Work at Grimco?
- We’re proud to celebrate 150 years - and we’re still growing! Grimco continues to evolve and lead the way in our industry.
- We prioritize employee development, tailoring career paths to align with each individual’s talents, strengths, and interests.
- We strongly believe in promoting from within - our top performers become our future leaders.
- With a fantastic team across North America, we’re proud of our reputation as the most informed and educated supplier in the industry.
- Our executives and managers are accessible, hands-on, and actively involved on the front lines of the business.
What Separates the Good from the Great at Grimco?
Those who thrive at Grimco bring determination, a competitive spirit, and a constant eagerness to learn. Our most successful team members are driven to deliver exceptional customer
experiences, prepared to step into future leadership, and hungry to make a meaningful impact in a stable and growing company. These are the qualities we value in our distribution teams!
Want to Learn More?
Explore our story, our current journey, and our future vision at: https://inspire.grimco.ca/careers
Grimco is proud to be an equal opportunity employer. We are committed to providing accommodations throughout the recruitment process. If you require any disability-related support, please let us know - we’re happy to
work with you to meet your accessibility needs.
