Field Service Technician
- AB, Canada
- Edmonton, AB, Canada
$55,000 to $65,000 CAD / year · Full-time
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Job details
- Pay
- $55,000 to $65,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Position Summary
The Field Service Technician at Grimco plays a critical role in supporting customers through equipment installation, maintenance, and troubleshooting. This role goes beyond technical
repairs - it ensures customers are operating at peak performance while reinforcing Grimco’s reputation for expertise and service. Field Service Technicians work directly with customers onsite
and remotely, providing hands-on support, resolving issues, and contributing to continuous improvement of equipment performance and processes. This role requires strong technical knowledge, problem-solving ability,
and a commitment to delivering exceptional customer experience.
Key Responsibilities
Those who thrive at Grimco bring determination, a competitive spirit, and a constant eagerness to learn. Our most successful team members are driven to deliver exceptional customer
experiences, prepared to step into future leadership, and hungry to make a meaningful impact in a stable and growing company. These are the qualities we value in our distribution teams!
Want to Learn More?
Explore our story, our current journey, and our future vision at: https://inspire.grimco.ca/careers
Grimco is proud to be an equal opportunity employer. We are committed to providing accommodations throughout the recruitment process. If you require any disability-related support, please let us know - we’re happy to
work with you to meet your accessibility needs.
The Field Service Technician at Grimco plays a critical role in supporting customers through equipment installation, maintenance, and troubleshooting. This role goes beyond technical
repairs - it ensures customers are operating at peak performance while reinforcing Grimco’s reputation for expertise and service. Field Service Technicians work directly with customers onsite
and remotely, providing hands-on support, resolving issues, and contributing to continuous improvement of equipment performance and processes. This role requires strong technical knowledge, problem-solving ability,
and a commitment to delivering exceptional customer experience.
Key Responsibilities
- Equipment Support: Deliver post start-up support to customers, ensuring proper equipment operation and optimal process performance.
- Maintenance & Repairs: Perform preventative and corrective maintenance on company product lines.
- Troubleshooting: Diagnose and resolve equipment and process-related issues both on-site and remotely.
- Installation & Refurbishment: Inspect, install, replace parts, and refurbish equipment to meet quality and performance standards.
- Technical Guidance: Provide customers with recommendations to optimize equipment performance and efficiency.
- Diagnostics: Run on-site and remote diagnostics to identify and resolve operational issues.
- Reporting: Prepare detailed reports documenting troubleshooting activities, service calls, and warranty work.
- Continuous Improvement: Contribute to the development of corrective actions to improve equipment performance and reliability.
- Customer Support: Act as a trusted technical resource, delivering professional and solution focused service.
- Travel: Travel as required to customer locations across assigned regions to support service needs.
- Previous experience in equipment installation, troubleshooting, or technical support.
- Post-secondary education from an accredited college or university preferred.
- Certifications in HP and Epson hardware/software considered an asset.
- Valid driver’s license and access to a personal vehicle for service calls (car allowance and gas card provided).
- Valid passport and ability to travel throughout Canada and the United States.
- Experience with ERP and CRM systems is an asset.
- Advanced or fluent French language skills required.
- Ability to lift, push, pull, and carry tools and materials weighing 50+ pounds on a frequent basis.
- Requires prolonged standing or walking, with frequent bending, stooping, and reaching.
- Must be able to perform a full range of physical motion required for the role.
- Solution-Oriented: Approaches problems with a calm, methodical mindset and focuses on resolving issues efficiently.
- Technically Curious: Eager to learn, troubleshoot, and continuously improve technical
- Customer-Focused: Delivers professional, reliable service and builds trust with customers through every interaction.
- Self-Motivated: Works independently in the field, manages time effectively, and takes ownership of responsibilities.
- Adaptable: Comfortable working in different environments, handling changing priorities, and traveling as needed.
- Detail-Oriented: Ensures accuracy in diagnostics, repairs, and reporting.
- We’re proud to celebrate 150 years - and we’re still growing! Grimco continues to evolve and lead the way in our industry.
- We prioritize employee development, tailoring career paths to align with each individual’s talents, strengths, and interests.
- We strongly believe in promoting from within - our top performers become our future leaders.
- With a fantastic team across North America, we’re proud of our reputation as the most informed and educated supplier in the industry.
- Our executives and managers are accessible, hands-on, and actively involved on the front lines of the business.
Those who thrive at Grimco bring determination, a competitive spirit, and a constant eagerness to learn. Our most successful team members are driven to deliver exceptional customer
experiences, prepared to step into future leadership, and hungry to make a meaningful impact in a stable and growing company. These are the qualities we value in our distribution teams!
Want to Learn More?
Explore our story, our current journey, and our future vision at: https://inspire.grimco.ca/careers
Grimco is proud to be an equal opportunity employer. We are committed to providing accommodations throughout the recruitment process. If you require any disability-related support, please let us know - we’re happy to
work with you to meet your accessibility needs.
More about this job
Responsibilities
Install, maintain, repair, refurbish, and troubleshoot equipment, providing onsite and remote diagnostics and technical guidance to customers. Document service and warranty work, contribute to equipment reliability improvements, and travel to customer locations as needed.
Requirements
Previous experience in equipment installation, troubleshooting, or technical support is required; post-secondary education and HP or Epson certifications are preferred or considered assets. The role requires advanced or fluent French, a valid driver’s license and personal vehicle, a valid passport, frequent handling of items weighing over 50 pounds, and the ability to travel in Canada and the United States.
Skills
- Equipment Installation
- Preventative Maintenance
- Corrective Maintenance
- Equipment Troubleshooting
- Technical Support
- Equipment Refurbishment
- Diagnostics
- Customer Service
- Problem-Solving
- Technical Reporting
- Continuous Improvement
- ERP Systems
- CRM Systems
- HP Hardware And Software
- Epson Hardware And Software
- French Language
Benefits
- Car Allowance
- Gas Card
Visa sponsorship
Not detected in the job text
Categories
- Trades
- Customer Service & Support
- Technology
Keywords
- Equipment Installation
- Preventative Maintenance
- Corrective Maintenance
- Troubleshooting
- Technical Support
- Equipment Refurbishment
- On-Site Diagnostics
- Remote Diagnostics
- Warranty Work
- Customer Service
- Equipment Performance
- Equipment Reliability
- Corrective Actions
- HP Certifications
- Epson Certifications
- ERP Systems
- CRM Systems
- French
- Driver’s License
- Personal Vehicle
- Passport
- Regional Travel
- Wholesale