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Added 26 mins ago
GI
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
- Full-time
Added 26 mins ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC · Saint-Hubert, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 26 mins ago
FH
Registered Nurse, Medicine - Oncology - Surrey Memorial Hospital
Fraser Health Authority
Surrey, BC
- $41.42 to $59.52 CAD / hour
- Other
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 26 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 26 mins ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
Added 26 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the Audit…
Added 26 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 31 mins ago
TP
Restaurant manager
The Peri Peri Shack Restaurant
Vancouver, BC
- From $36.6 CAD / hour
- Full-time
- On-site
Added 41 mins ago
CM
Manufacturing Engineering Co-op
Clarius Mobile Health
Vancouver, BC
- $25 to $28 CAD / hour
- Temporary
…technical support. This role supports the Manufacturing Engineering Manager in driving improvements in production efficiency, increasing quality, and reducing costs. This role requires…
Added 56 mins ago
BH
Clinical Research Coordinator III (CNS)
Bariza Health
Toronto, ON
- Full-time
Added 56 mins ago
BH
Registered Nurse
Bariza Health
Toronto, ON
- Full-time
Added 56 mins ago
BH
Registered Practical Nurse - Hemodialysis
Bariza Health
Toronto, ON
- Part-time
Added 56 mins ago
BH
Registered Nurse
Bariza Health
Toronto, ON
- Full-time
Added 56 mins ago
BH
Registered Nurse - Long Term Ventilator and Respiratory Complex Continuing Care
Bariza Health
Toronto, ON
- Full-time
Added 56 mins ago
FH
Registered Nurse - Intensive Care Unit - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
- $41.42 to $59.52 CAD / hour
- Part-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 56 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified - Royal Columbian Hospital - Casual
Fraser Health Authority
New Westminster, BC
- $41.42 to $59.52 CAD / hour
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 56 mins ago
FH
Registered Nurse - Intensive Care Unit - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
- $41.42 to $59.52 CAD / hour
- Part-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 1 hour ago
FH
Registered Nurse, Emergency - Specialty Qualified - Burnaby Hospital - New Redevelopment Opportunities
Fraser Health Authority
Burnaby, BC
- $41.42 to $59.52 CAD / hour
- Other
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 1 hour ago
FH
Registered Nurse - Biocontainment Treatment and Training Centre
Fraser Health Authority
Surrey, BC
- $41.42 to $59.52 CAD / hour
- Full-time
The successful candidate, under the direction of the Director/Manager-BC Biocontainment (BC BTC), joins the CORE clinical team of the BC BTC Team and trains for specialty clinical services…
Added 1 hour ago
C
Part-Time Manager
Claire's
Calgary, AB
- $16 to $17 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 1 hour ago
FH
Registered Nurse (RN) Emergency/Medical/Hospice-Fraser Canyon Hospital
Fraser Health Authority
Harrison Hot Springs, BC
- $41.42 to $59.52 CAD / hour
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 1 hour ago
FH
Registered Nurse, Medicine - Chilliwack General Hospital (CGH)
Fraser Health Authority
Chilliwack, BC
- $41.42 to $59.52 CAD / hour
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 1 hour ago
FH
Registered Nurse (RN) Emergency/Medical/Hospice- Fraser Canyon Hospital -Hope
Fraser Health Authority
Harrison Hot Springs, BC
- $41.42 to $59.52 CAD / hour
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 1 hour ago
FH
Licensed Practical Nurse, Full Scope, Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $32.84 to $44.96 CAD / hour
- Other
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 1 hour ago
FH
Licensed Practical Nurse, Full Scope, Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $32.84 to $44.96 CAD / hour
- Full-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…

Closed listing

Ground

Customer Growth Manager

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Apr 5, 2027
Posting language: English
Posted: Oct 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

(Own retention. Own revenue. This is not a Customer Success role.)

READ THIS BEFORE APPLYING

This is not a traditional Customer Success role.

You will not be only:

managing relationships
running check-ins
tracking NPS

You will be owning revenue and retention outcomes for customers.

If you are looking for:

clear instructions
defined scope
a predictable, low-pressure role

This is not for you. If you want to:

operate like a founder inside customer accounts
drive measurable revenue impact
take full ownership of outcomes (good or bad)

Keep reading.

WHAT YOU WILL DO

You are responsible for ensuring every customer generates meaningful, sustained revenue through Ground.

You operate as the owner of outcomes across your accounts - combining strategic thinking, strong customer relationships, and decisive execution.

This requires you to:

Own revenue and retention outcomes across your portfolio
Translate insights (from data, customers, and internal teams) into clear actions
Prioritize what matters most to drive impact - and execute quickly
Build strong relationships to influence customer decisions and drive outcomes
Influence and guide customers on how to grow using Ground
Intervene early when performance drops and drive recovery
Orchestrate internally (product, engineering, COM) to unlock more impact

You are not the person identifying every issue. You are the person ensuring issues get solved and outcomes improve. You are not measured by activity. You are measured by outcomes.

🚀 Your job is to make churn irrational.

HOW YOU OPERATE

You focus on outcomes, not activities
You prioritize ruthlessly and act quickly
You build strong relationships to influence decisions - not to maintain comfort
You take ownership when things go wrong and drive resolution
You use internal resources (COM, product, engineering) to maximize impact
You are constantly looking for ways to increase customer value

This is a high-autonomy role.

You are expected to figure things out and make decisions.

WHAT THIS ROLE ACTUALLY LOOKS LIKE

You analyze a brand’s funnel and identify where revenue is being lost
You design and execute strategies to recover and grow that revenue
You actively monitor account performance and intervene early when things decline
You diagnose why an account is underperforming and take action quickly
You work directly with founders and growth teams
You push internally (product, engineering) to unlock more impact
You move fast, test aggressively, and iterate constantly

Some weeks will feel chaotic.

That’s part of the job.

WHO WE'RE LOOKING FOR

We don’t care about your title. We care about how you operate.

Strong signals:

You’ve built something (startup, Shopify store, side project, etc.)
You’ve owned outcomes (revenue, growth, not tasks)
You move fast without waiting for permission
You thrive in ambiguity and figure things out
You have high standards and hate losing

Backgrounds we like:

Former founders (even if it failed)
Early-stage startup operators
Growth marketers from DTC brands
Top SDRs / AEs who want more ownership

WHAT WILL GET YOU REJECTED

You want a “chill” job
You prefer structure over speed
You define success as “keeping customers happy”
You need constant direction
You avoid accountability for results

WHAT YOU'LL GET

Direct ownership of revenue and retention outcomes
Exposure to top consumer brands
High velocity environment where you will grow fast
A front-row seat in building a generational company

We are a lean team.

Everyone here operates with intensity and ownership.

💡 COMPANY VALUES:

Ubuntu: “I am because we are”
Excellence through intellectual humility
Move with urgency and focus
Challenge limits and think critically
We value differences

WHAT WE OFFER

🩺 Benefits: Excellent medical, dental and vision benefits
🍁 Location: Toronto, ON (in-person ; 4 days from the office)
🌍 Offsite Retreats: We’ve been to Barcelona, Munich, Portugal, and Montreal - decide where we go next!
🍣 Team activities: Lunches, dinners
🏝️ Unlimited PTO
🕸️ Access to a world-class network: You'll gain invaluable insights from legendary investors, operators, and leaders. You'll also be exposed to the minds behind venture studios that built Liquid Death, as well as investors from Serena Williams' fund, Initialized, and 776, founded by Garry Tan and Alexis Ohanian.

We keep a lean team, and this is a rare opportunity to join us in building a generational company - you'll learn a lot, build cool products, and grow as our company scales! We love having many voices and diverse backgrounds shape our work and culture. Most importantly, if you like fast growing growth curves… you will soon be celebrating and be part major milestones in coming months! 💸🚀📈

Ready to apply?

Send your CV to hello@joinground.com

About employer

More about this job

Responsibilities

Own revenue and retention outcomes across a customer portfolio by analyzing performance, identifying revenue opportunities, and executing strategies to grow and recover revenue. Build relationships with customer founders and growth teams, intervene early when performance declines, and coordinate with internal teams to resolve issues and improve results.

Requirements

The employer seeks someone who has owned measurable business outcomes, moves quickly and independently, and thrives in ambiguity and high-pressure environments. Relevant backgrounds include founding or operating a startup, growth marketing at a direct-to-consumer brand, or sales roles with a strong record of ownership.

Skills

Revenue Growth
Customer Retention
Account Management
Revenue Analysis
Funnel Analysis
Growth Strategy
Performance Monitoring
Problem Diagnosis
Customer Relationship Building
Stakeholder Influence
Cross-Functional Collaboration
Strategic Thinking
Decision-Making
Execution
Experimentation
Adaptability

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Team Activities
Offsite Retreats
Professional Network Access

Visa sponsorship

Not detected in the job text

Keywords

Customer Growth
Revenue Growth
Customer Retention
Account Performance
Revenue Outcomes
Customer Portfolio
Funnel Analysis
Revenue Recovery
Growth Strategy
Performance Monitoring
Customer Success
Direct-To-Consumer
Consumer Brands
Startup Operations
Growth Marketing
Founders
Growth Teams
Product
Engineering
Cross-Functional Collaboration
Experimentation
Iteration
Churn Prevention
Account Management

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