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Added 1 min ago
BC
Business Intelligence Analyst – Finance, Corporate Solutions
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
You’ll report to the Product Manager, Corporate IT Solutions, and play a key role in helping the organization get more value from its data. Your mission will be to turn data into strategic…
Added 1 min ago
E-
Asset manager - Wind turbine performance / Gestionnaire d'actifs - Performances des éoliennes
ENERCON - Sweden
Montreal, QC
- Full-time
Added 1 min ago
FT
Senior Network Engineer
Franklin Templeton
Toronto, ON
- Full-time
At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals,…
Added 17 mins ago
EC
Analyste, propositions et soumissions / Proposal-Quotations Analyst
Eaton Corporation
Laval, QC
- Full-time
Added 31 mins ago
GG
Sales Office Administrator
Great Gulf
East Gwillimbury, ON
- Part-time
Perform other duties as assigned by the Sales Manager and Sales Representative
Added 45 mins ago
K
Regional Sales Manager
Kelly
Sudbury, ON · Greater Sudbury, ON
- $85,000 USD / year
- Full-time
We're looking for enthusiastic, motivated individuals to join our client’s team as a Regional Sales Manager in St. Catharines, ON!
Added 45 mins ago
HC
Energy & Industry Account Manager
Hilti Canada
Markham, ON
- Full-time
…schedule that best suits you and your customers. You’ll make sales by maintaining customer relationships, demonstrating our latest tools on the spot, and providing high level customer…
Added 45 mins ago
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Account Manager
Polymathian - A Deswik Company
Vancouver, BC
- Full-time
As an Account Manager with Deswik, you will leverage your extensive mine planning experience to oversee and grow Deswik's regional customer base across North America.
Added 1 hour ago
1
Senior Engagement Manager
15Rock
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
Work with Sales, Product and Engineering when a project needs a new capability, and improve how we handle recurring client requests.
Added 1 hour ago
S
Marketing Specialist
Seequent
Vancouver, BC
- Full-time
Reporting to Senior Marketing Manager, Civil, this role is responsible for developing and executing segment-focused marketing strategies that support pipeline growth, solution positioning,…
Added 2 hours ago
SS
Marketing Manager
Smart, Savvy + Associates
AB
- Full-time
This Marketing Manager role offers the opportunity to do exactly that. As marketing continues to evolve into a strategic business partner within the organization, they're looking for an…
Added 2 hours ago
T
Area Manager, Recycling Operations
Technifite
ON · Ontario, Canada
- Full-time
We’re hiring an Area Manager to lead five Material Recovery Facilities (MRFs) across Canada. You’ll own safety, financial results, people leadership, and continuous improvement across the…
Added 2 hours ago
GS
SENIOR BUSINESS DEVELOPMENT EXECUTIVE – RMC SOLUTIONS
Giatec Scientific Inc.
Ottawa, ON
- Full-time
Collaborate with Sales Engineering, Solutions, and Marketing teams to validate technical feasibility and align on customer insights
Added 2 hours ago
RP
Senior Financial Analyst, Financial Planning & Projects
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Accounting & Finance - Engineering, Sales & Operations - HR & Office Support - Technology - Contingent Workforce - Executive Search
Added 3 hours ago
FL
Key Account Manager - Aftermarket
FUCHS LUBRICANTS CO.
Cambridge, ON
- Full-time
Support distributor sales teams through product training, sales calls, technical presentations, and market development initiatives.
Added 3 hours ago
MM
Powerplant Engineer P.Eng
MTU Maintenance Canada
Delta, BC
- Full-time
…changes, services bulletins, leading / coordinating of all the Engineering activities on a particular engine type. Typical duties include the planning of workscopes for engine shop visits,…
Added 3 hours ago
N
Civil Engineering Intern - Nanaimo
Norland
Nanaimo, BC
- Full-time
Kickstart Your Career as a Civil Engineering Intern!
Added 3 hours ago
L
Talent Acquisition Partner
Liferaft
Remote, Canada
- Remote
Technical hiring across engineering, data, AI/ML, product and design, plus enterprise GTM hiring across account executives, sales engineers and customer success.
Added 3 hours ago
SP
Customer Success Manager - Global Public Sector
Salesforce Partner Canada
Toronto, ON
- Full-time
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Added 4 hours ago
S
Customer Success Manager - Global Public Sector
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Added 4 hours ago
Pricing Analyst
WestJet Group
Calgary, AB
…the weekend than mid-week, and why sometimes there are seat sales for flights many months in advance. Responsible for defining price points based on the strategic direction of the market,…
Added 4 hours ago
UO
Employer Specialist, Engineering Career Centre
University of Calgary
Calgary, AB
- Volunteer
Reports to the Senior Manager, Experiential and Work Integrated Learning This position involves frequent professional contact, both in person and virtually, with industry contacts at all…
Added 4 hours ago
IS
Operations Manager
InVision Staffing Services Inc.
Concord, ON
- $130,000 to $150,000 CAD / year
- Full-time
Work closely with Sales and Engineering to support customer requirements, special projects, and new product introductions.
Added 4 hours ago
RD
Directeur(trice) de comptes stratégique / Strategic Account Manager
Randstad Digital
Montreal, QC · Greater Montreal Metropolitan Area
- $60,000 to $80,000 CAD / year
- Full-time
Strategic Account Manager – Business Development & Digital Solutions
Added 4 hours ago
H
Coordonnateur(trice) de projets – Fabrication et opération / Project Coordinator – Manufacturing & Operations
Hitachi
Montreal, QC · (HE)Office_QC, Saint-Laurent
- Full-time
As an Associate Project Manager, you will coordinate the execution of small- and medium-complexity workshop assembly and refurbishment projects, ensuring activities are completed in…

Ground

Customer Growth Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 5, 2027
Posting language: English
Posted: Oct 7, 2026

Original job description

(Own retention. Own revenue. This is not a Customer Success role.)

READ THIS BEFORE APPLYING

This is not a traditional Customer Success role.

You will not be only:

managing relationships
running check-ins
tracking NPS

You will be owning revenue and retention outcomes for customers.

If you are looking for:

clear instructions
defined scope
a predictable, low-pressure role

This is not for you. If you want to:

operate like a founder inside customer accounts
drive measurable revenue impact
take full ownership of outcomes (good or bad)

Keep reading.

WHAT YOU WILL DO

You are responsible for ensuring every customer generates meaningful, sustained revenue through Ground.

You operate as the owner of outcomes across your accounts - combining strategic thinking, strong customer relationships, and decisive execution.

This requires you to:

Own revenue and retention outcomes across your portfolio
Translate insights (from data, customers, and internal teams) into clear actions
Prioritize what matters most to drive impact - and execute quickly
Build strong relationships to influence customer decisions and drive outcomes
Influence and guide customers on how to grow using Ground
Intervene early when performance drops and drive recovery
Orchestrate internally (product, engineering, COM) to unlock more impact

You are not the person identifying every issue. You are the person ensuring issues get solved and outcomes improve. You are not measured by activity. You are measured by outcomes.

🚀 Your job is to make churn irrational.

HOW YOU OPERATE

You focus on outcomes, not activities
You prioritize ruthlessly and act quickly
You build strong relationships to influence decisions - not to maintain comfort
You take ownership when things go wrong and drive resolution
You use internal resources (COM, product, engineering) to maximize impact
You are constantly looking for ways to increase customer value

This is a high-autonomy role.

You are expected to figure things out and make decisions.

WHAT THIS ROLE ACTUALLY LOOKS LIKE

You analyze a brand’s funnel and identify where revenue is being lost
You design and execute strategies to recover and grow that revenue
You actively monitor account performance and intervene early when things decline
You diagnose why an account is underperforming and take action quickly
You work directly with founders and growth teams
You push internally (product, engineering) to unlock more impact
You move fast, test aggressively, and iterate constantly

Some weeks will feel chaotic.

That’s part of the job.

WHO WE'RE LOOKING FOR

We don’t care about your title. We care about how you operate.

Strong signals:

You’ve built something (startup, Shopify store, side project, etc.)
You’ve owned outcomes (revenue, growth, not tasks)
You move fast without waiting for permission
You thrive in ambiguity and figure things out
You have high standards and hate losing

Backgrounds we like:

Former founders (even if it failed)
Early-stage startup operators
Growth marketers from DTC brands
Top SDRs / AEs who want more ownership

WHAT WILL GET YOU REJECTED

You want a “chill” job
You prefer structure over speed
You define success as “keeping customers happy”
You need constant direction
You avoid accountability for results

WHAT YOU'LL GET

Direct ownership of revenue and retention outcomes
Exposure to top consumer brands
High velocity environment where you will grow fast
A front-row seat in building a generational company

We are a lean team.

Everyone here operates with intensity and ownership.

💡 COMPANY VALUES:

Ubuntu: “I am because we are”
Excellence through intellectual humility
Move with urgency and focus
Challenge limits and think critically
We value differences

WHAT WE OFFER

🩺 Benefits: Excellent medical, dental and vision benefits
🍁 Location: Toronto, ON (in-person ; 4 days from the office)
🌍 Offsite Retreats: We’ve been to Barcelona, Munich, Portugal, and Montreal - decide where we go next!
🍣 Team activities: Lunches, dinners
🏝️ Unlimited PTO
🕸️ Access to a world-class network: You'll gain invaluable insights from legendary investors, operators, and leaders. You'll also be exposed to the minds behind venture studios that built Liquid Death, as well as investors from Serena Williams' fund, Initialized, and 776, founded by Garry Tan and Alexis Ohanian.

We keep a lean team, and this is a rare opportunity to join us in building a generational company - you'll learn a lot, build cool products, and grow as our company scales! We love having many voices and diverse backgrounds shape our work and culture. Most importantly, if you like fast growing growth curves… you will soon be celebrating and be part major milestones in coming months! 💸🚀📈

Ready to apply?

Send your CV to hello@joinground.com

Apply About employer

More about this job

Responsibilities

Own revenue and retention outcomes across a customer portfolio by analyzing performance, identifying revenue opportunities, and executing strategies to grow and recover revenue. Build relationships with customer founders and growth teams, intervene early when performance declines, and coordinate with internal teams to resolve issues and improve results.

Requirements

The employer seeks someone who has owned measurable business outcomes, moves quickly and independently, and thrives in ambiguity and high-pressure environments. Relevant backgrounds include founding or operating a startup, growth marketing at a direct-to-consumer brand, or sales roles with a strong record of ownership.

Skills

Revenue Growth
Customer Retention
Account Management
Revenue Analysis
Funnel Analysis
Growth Strategy
Performance Monitoring
Problem Diagnosis
Customer Relationship Building
Stakeholder Influence
Cross-Functional Collaboration
Strategic Thinking
Decision-Making
Execution
Experimentation
Adaptability

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Team Activities
Offsite Retreats
Professional Network Access

Visa sponsorship

Not detected in the job text

Keywords

Customer Growth
Revenue Growth
Customer Retention
Account Performance
Revenue Outcomes
Customer Portfolio
Funnel Analysis
Revenue Recovery
Growth Strategy
Performance Monitoring
Customer Success
Direct-To-Consumer
Consumer Brands
Startup Operations
Growth Marketing
Founders
Growth Teams
Product
Engineering
Cross-Functional Collaboration
Experimentation
Iteration
Churn Prevention
Account Management

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