Ascending Service Manager
- Burlington, ON, Canada
The anticipated salary range is the expected hiring range for this role in Virginia is $39,737.37 - $46,749.85. · Full-time
Applications open in a new tab.
Job details
- Pay
- The anticipated salary range is the expected hiring range for this role in Virginia is $39,737.37 - $46,749.85.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Groundworks, North America's leading and fastest-growing foundation repair and water management specialist, is growing and we’re looking for leaders who want more than a title - they want ownership, influence, and the opportunity to build something that lasts.
As a leader at Groundworks, you’ll take responsibility for people, performance, and results while being supported by the strength of an award-winning organization. We empower our leaders with the tools, training, and autonomy to run their business effectively - and through our employee ownership program, your impact is tied to shared, long‑term success. If you’re motivated by accountability, development, and leading high‑performing teams, Groundworks offers a platform to grow your career and your influence.
The Ascending Service Manager will assist the Service Manager in developing strategies to improve sales, effectively handle customer complaints, and assist with managing Service Techs. The Ascending Service Managers should be able to achieve excellent customer service at all times.
Duties and responsibilities
Will work in an office setting but will occasionally be required to travel to work sites or
construction branch locations, where the employee will visit with customers and employees to
ensure quality of sales. S/he may be exposed to loud noise level as well as fumes or airborne
particles, moving mechanical parts and vibration. The position works near moving mechanical
parts and in outside conditions that include inclement weather, heat and humidity, and exposure
to dust and asphalt.
What We Offer:
As a leader at Groundworks, you’ll take responsibility for people, performance, and results while being supported by the strength of an award-winning organization. We empower our leaders with the tools, training, and autonomy to run their business effectively - and through our employee ownership program, your impact is tied to shared, long‑term success. If you’re motivated by accountability, development, and leading high‑performing teams, Groundworks offers a platform to grow your career and your influence.
The Ascending Service Manager will assist the Service Manager in developing strategies to improve sales, effectively handle customer complaints, and assist with managing Service Techs. The Ascending Service Managers should be able to achieve excellent customer service at all times.
Duties and responsibilities
- Develop and lead effective weekly trainings
- Evaluate field performance and deliver feedback in a 1:1 setting
- Create and implement effective development and disciplinary plans
- Learn all aspects of the Service Managers Day to day responsibilities
- Other duties as assigned.
- It is an essential function of this job that the employee regularly and reliably reports to work on time each working day
- High school diploma or GED.
- Knowledge of terminology, methods and best practices used in the foundation repair
- Proven experience in Service and/or customer service
- Successfully proven KPIs as a Certified Field Inspector or Service Technician
- Proficiency in Excel and other data management tools.
- Proven experience in Service and/or customer service.
- Proficient in all Microsoft Office applications.
- The ability to work in a fast-paced environment.
- Excellent problem-solving skills.
- Strong management and leadership skills.
- Effective communication skills.
- Exceptional customer service skills.
Will work in an office setting but will occasionally be required to travel to work sites or
construction branch locations, where the employee will visit with customers and employees to
ensure quality of sales. S/he may be exposed to loud noise level as well as fumes or airborne
particles, moving mechanical parts and vibration. The position works near moving mechanical
parts and in outside conditions that include inclement weather, heat and humidity, and exposure
to dust and asphalt.
What We Offer:
- Competitive base pay + position specific bonus and/or commission program
- Best-in-class Branch Manager in Training Program to help you start strong
- Continued support through professional development & annual Summits
- Company cell phone, vehicle and fuel card (eligibility based on position)
- Performance opens doors to elite recognition, trips & events
- Annual Tribe Appreciation Tour, holiday & volunteer events
- Upward mobility - we promote from within 80% of the time
- When you win, you own it - our Employee Ownership Program lets you share the upside.
- Tuition Reimbursement Program - we invest in your development!
- Work-life balance - 2 weeks PTO and 6 paid holidays
- US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave
- Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance
More about this job
Responsibilities
Assist the Service Manager with sales improvement strategies, customer complaint resolution, and management of Service Technicians while maintaining excellent customer service. Lead weekly training, evaluate field performance and provide one-on-one feedback, create development and disciplinary plans, and learn the Service Manager’s daily responsibilities.
Requirements
A high school diploma or GED, knowledge of foundation repair terminology and practices, and proven service or customer service experience are required. Candidates should have demonstrated KPI success as a Certified Field Inspector or Service Technician, proficiency with Excel and Microsoft Office, and strong leadership, communication, problem-solving, and customer service skills.
Skills
- Leadership
- Team Management
- Customer Service
- Sales Strategy
- Customer Complaint Resolution
- Training and Development
- Performance Evaluation
- Coaching and Feedback
- Disciplinary Planning
- Problem-Solving
- Communication
- Microsoft Excel
- Microsoft Office
- Data Management
- Foundation Repair
Benefits
- Performance Bonus or Commission
- Professional Development
- Company Cell Phone
- Company Vehicle
- Fuel Card
- Employee Ownership Program
- Tuition Reimbursement
- Paid Time Off
- Paid Holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Long-Term Disability Insurance
- Short-Term Disability Insurance
- Company-Paid Life Insurance
- 401(k) and Company Match
- Paid Maternity Leave
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Construction
- Customer Service & Support
- Sales
Keywords
- Foundation Repair
- Water Management
- Service Management
- Service Technicians
- Customer Service
- Sales Strategy
- Customer Complaints
- Weekly Training
- Field Performance
- One-on-One Feedback
- Development Plans
- Disciplinary Plans
- Certified Field Inspector
- Service Technician
- Key Performance Indicators
- Microsoft Excel
- Microsoft Office
- Data Management
- Leadership
- Problem-Solving
- Construction
- Work Site Visits
- Quality of Sales