Operations Manager

Now, if you were to come on board as an Operations Manager, we’d ask you to do the following:

• Conduct operational audits of food service programs and recommend improvements aimed at increasing productivity and financial performance.
• Ensure that units comply with company standards and regulations, particularly with respect to meal preparation, food safety, and recordkeeping.
• Ensure adherence to the company’s retail and procurement programs.
• Observe day-to-day operations during unit visits, including evaluating food quality (taste, temperature, presentation, and portion sizes), analyzing operational complaints, and implementing effective solutions.
• Develop accurate regional or district forecasts, oversee unit-level forecasting, and ensure financial results meet client and company expectations.
• Ensure fair and consistent application of human resources policies, procedures, and guidelines to foster a positive workplace culture and support the organization’s employer-of-choice vision.
• Conduct audits of performance evaluations and employee files, and follow up on diversity and inclusion action plans.
• Recruit managers, identify training needs, and coach management teams to support recruitment, talent development, and succession planning.
• Provide coaching and support to food service managers, particularly in restaurant and catering sales, to maximize customer and consumer satisfaction.
• Ensure the delivery of high-quality kitchen services across all assigned units.

Think you have what it takes to be our Operations Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

• Postsecondary education and a minimum of five (5) years of experience in food service management, ideally in commercial food service.
• Strong financial management skills, including labor cost control.
• Proven leadership abilities, with strengths in motivation, training, and team development.
• High attention to detail and strong collaboration skills.
• Excellent customer service and interpersonal skills.
• Excellent verbal and written communication skills in French.
• Proficient knowledge of Microsoft Office.