Store Manager - CF Pacific Center
- Vancouver, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
About MACKAGE
Specialists in allseason protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxuryforward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.
A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.
Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.
Store Manager
As Store Manager, you are an integral part of our brands’ image and store performance.
What You’ll Do
−Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
−Ensure proactive client engagement leveraging CRM and growing the clientele database.
−Inspire and motivate the team to high performance and exceptional customer service.
−Partner and collaborate with management and HQ partners effectively.
−Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.
−Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
−Model and ensure store policies compliance are achieved and communicated.
−Respond and adapt to changing demands of the business and create action plans relating to opportunities to support customer experience while focusing on strategic, operational, and leadership excellence.
−Conduct weekly, monthly and quarterly performance evaluations within the team and manage the store turnover to support retention.
−Ensure proper maintenance and organization of the store standards front and back of house.
−Handle customer inquiries, concerns and returns effectively.
−Oversee the daily operations while managing inventory levels and loss prevention best practices.
What You’ll Need
Specialists in allseason protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxuryforward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.
A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.
Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.
Store Manager
As Store Manager, you are an integral part of our brands’ image and store performance.
What You’ll Do
- Sales and customer service
−Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
−Ensure proactive client engagement leveraging CRM and growing the clientele database.
−Inspire and motivate the team to high performance and exceptional customer service.
- Leadership
−Partner and collaborate with management and HQ partners effectively.
−Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.
−Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
−Model and ensure store policies compliance are achieved and communicated.
−Respond and adapt to changing demands of the business and create action plans relating to opportunities to support customer experience while focusing on strategic, operational, and leadership excellence.
−Conduct weekly, monthly and quarterly performance evaluations within the team and manage the store turnover to support retention.
- Operations
−Ensure proper maintenance and organization of the store standards front and back of house.
−Handle customer inquiries, concerns and returns effectively.
−Oversee the daily operations while managing inventory levels and loss prevention best practices.
What You’ll Need
- Minimum of five (5) years experience in a preferred fashion luxury retail environment, three (3) years (at least) as a store manager.
- Strong leadership, result-oriented and solid business acumen.
- Excellent written and verbal communication skills. Multilingual is a plus.
- Must have a team centric attitude and proactive mindset.
- Exemplary selling, training and customer service skills.
- Ability to multi-task, organize, and prioritize workload.
- Knowledge of Microsoft Office Suite and POS operating systems.2
More about this job
Responsibilities
Lead store sales, customer service, and team performance while building client relationships and achieving sales targets. Oversee hiring, training, scheduling, payroll, inventory, loss prevention, store standards, and daily operations.
Requirements
Requires at least five years of experience in a preferred luxury fashion retail environment, including at least three years as a store manager. Candidates should have strong leadership, business acumen, communication, selling, training, and customer service skills, along with the ability to prioritize tasks and use Microsoft Office and POS systems.
Skills
- Sales Management
- Customer Service
- Team Leadership
- Client Engagement
- CRM
- Recruiting
- Staff Development
- Scheduling
- Payroll
- Inventory Management
- Loss Prevention
- Retail Operations
- Performance Evaluation
- Product Knowledge Training
- Microsoft Office
- POS Systems
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Sales
- Customer Service & Support
- Human Resources
Keywords
- Luxury Fashion Retail
- Outerwear
- Sales Targets
- Sales KPIs
- Customer Service
- Client Engagement
- CRM
- Clientele Database
- Team Leadership
- Recruiting
- Hiring
- Training And Development
- Product Knowledge
- Selling Ceremony
- Payroll
- Scheduling
- Inventory Management
- Loss Prevention
- Store Operations
- Store Standards
- Performance Evaluations
- Employee Retention
- Microsoft Office Suite
- POS Systems
- Business Acumen