Account manager

What We Offer:

• Wellness leave (32 hours)
• Customizable group insurance plan
• FTQ RRSP with employer contribution
• Free parking
• Stimulating work environment
• Close, accessible management

Why join DCM?

Joining DCM means playing a direct role in projects that drive the aerospace industry forward.

As a rapidly growing Quebec‑based manufacturing group, we design, manufacture, and repair critical structures, components, and tooling for world‑class clients. Thanks to our integrated business model, we are involved at every stage - from engineering to production.

Here, challenges are real, impact is tangible, and every contribution matters. Our teams thrive in a dynamic environment driven by values of collaboration, integrity, and excellence.

Ready to be part of the momentum? At DCM, we don’t just follow the evolution of the industry. Tomorrow starts now.

Purpose of the position

Reporting to the Vice President of Customer Support, the incumbent of this position is responsible for managing customer accounts, acting as the representative for their portfolio, and serving as the main point of contact between the company and its clients.

Key Responsibilities

• Responsible for all customer-related activities (reviews, contract updates and contract knowledge, quotations, orders, delivery reports, etc.)
• Occasional project management;
• Schedule and milestone follow-ups;
• Change management (risk analysis), action item tracking, and contractual reviews;
• Participate in project meetings, record action items and key decisions, and communicate relevant decisions;
• Work closely with estimators, purchasing, inspectors, methods, and planning teams;
• Identify, analyze, and escalate any issues, risks, or changes;
• Identify and propose process improvements related to project control;
• Customer portfolio retention and business development;
• Meet regularly with clients to identify new opportunities;
• Complaint management (quality issues, certificates, RMA, etc.).

Job Requirements

Education

• DEC in Business Administration or another relevant discipline;
• More than 3 years of experience in business development, negotiation, and account management will be strongly considered;
• Project management experience is a strong asset.

Technical Skills

• Strong proficiency in Microsoft Office Suite;
• Experience with ERP/MRP systems; experience with EPICOR is considered an asset;
• Experience in the manufacturing and/or aerospace industry is an asset;
• Knowledge of R&D and the military sector is an asset;
• Excellent proficiency in French (spoken and written), along with advanced proficiency in English (spoken and written), is required to support regular communications with clients and suppliers outside Quebec.

Personal Skills

• Ability to establish a trusting relationship with clients, partners, and employees;
• Strong interpersonal skills, including active listening and rapid analytical abilities;
• Ability to work autonomously and with rigor to manage daily tasks and meet all client deadlines;
• Ability to perform well under pressure without compromising accuracy or quality of customer responses;
• Strong negotiation, communication, and teamwork skills;
• Highly organized and capable of managing multiple priorities effectively;
• Ability to manage multiple projects simultaneously;
• Interest in working in a fast-paced, evolving environment;
• Demonstrates initiative, self-discipline, and strong analytical thinking.

Now that you can see yourself in this role, apply and join the DCM team!

In this document, the masculine form is used solely to simplify the text. This posting is intended for all individuals, without distinction of gender, in accordance with our commitments to equity, diversity, and inclusion.