Client account manager

What We Offer:

• Wellness leave (32 hours)
• Customizable group insurance plan
• FTQ RRSP with employer contribution
• Free parking
• Stimulating work environment
• Close, accessible management

Why join DCM?
Joining DCM means playing a direct role in projects that drive the aerospace industry forward.
As a rapidly growing Quebec‑based manufacturing group, we design, manufacture, and repair critical structures, components, and tooling for world‑class clients. Thanks to our integrated business model, we are involved at every stage - from engineering to production.
Here, challenges are real, impact is tangible, and every contribution matters. Our teams thrive in a dynamic environment driven by values of collaboration, integrity, and excellence.
Ready to be part of the momentum? At DCM, we don’t just follow the evolution of the industry. Tomorrow starts now.

Purpose of the position

Reporting to the VP customer support, the incumbent is responsible for managing customers, acting as a representative of their portfolio and being the contact person (main point of contact) between the company and customers.

Responsabilities

• Responsible for all activities related to customers (review, update of contracts and knowledge of contracts, quotes, orders, delivery reports etc.) ;
• Occasional project management ;
• Milestone tracking ;
• Change management (risk analysis), action case and FAI contract review ;
• Participate in project meetings, capture key actions and decisions, communicate appropriate decisions ;
• Work in collaboration with estimators, purchasing, inspectors, methods agent and planning ;
• Identify, analyze and escalate any issues, risks or changes ;
• Identify and propose process improvements related to project control ;
• Customer portfolio loyalty and prospecting ;
• Meet regularly with the client to stay on the lookout for new opportunities ;
• Complaint management (quality problems, certificates, RMA etc.).

Job requirements
Education requirements

• DEC in business administration or any other discipline deemed relevant ;
• More than 3 years' experience in account development, negotiation and management will be highly regarded ;
• Experience in project management is a strong asset.

Technical skills

• Excellent proficiency in French (spoken and written), along with advanced proficiency in English (spoken and written), is required to support regular communications with clients and suppliers outside Quebec;
• Good command of the Microsoft suite ;
• Experience of systems with an ERP/MRP. Experience with EPICOR software will be considered an asset ;
• Experience in the manufacturing field and/or aeronautics an asset ;
• Knowledge of R&O and military field (an asset).

Personal skills

• Ability to build trust with customers, partners and staff;
• Demonstrate good interpersonal skills, listening skills and a good level of quick analysis ;
• Be autonomous and rigorous to be able to organize one's daily tasks and not miss any customer deadlines ;
• Knowing how to withstand stress without losing precision and quality in the answers given to customers ;
• Have negotiation, communication and teamwork skills ;
• Be well organized and able to effectively manage multiple priorities ;
• Ability to manage multiple projects at once ;
• Interest in working in a constantly changing environment ;
• Initiative, self-discipline and analytical thinking.

Now that you can see yourself in this role, apply and join the DCM team!

In this document, the masculine form is used solely to simplify the text. This posting is intended for all individuals, without distinction of gender, in accordance with our commitments to equity, diversity, and inclusion.