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Added 10 days ago
R
Private Banking Associate (International Private Banking)
RBC
Vancouver, BC
- Full-time
As a sales and client service professional, you will maximize opportunities with clients to enhance retention, revenue growth and referrals
Added 10 days ago
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Account Director in Training (Janitorial)
Dexterra
Vancouver, BC
- Full-time
…potential? Dexterra Group’s Xcelerated Operational Excellence Program is not just a development pathway - it’s your gateway to becoming a transformative leader in facilities management.…
Added 10 days ago
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Area Manager
Dexterra
Vancouver, BC
- $80,000 to $90,000 CAD / year
- Full-time
As a Area Manager, you will be the senior operational and strategic leader responsible for the overall performance of a major TransLink account spanning multiple physical locations. You…
Added 10 days ago
HN
Records & Information Management Coordinator
Haisla Nation
Haisla, BC
- Full-time
Investigate all complaints regarding the collection, creation, accuracy, use, sharing, disclosure, protection, retention, and destruction of personal information. Report those results to…
Added 10 days ago
M
Senior Product Manager, Cross Platform Experience
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The Senior Product Manager, Cross Platform Experience will own the horizontal product responsibility for stitching the member experience together across platforms, business units, and…
Added 10 days ago
Manager, Retirement & Savings Advice and Sales - Rollover
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Ottawa, ON · Montreal, QC · Calgary, AB
The Manager is responsible for achieving team sales, retention, productivity and client experience objectives through strong leadership, operational excellence and disciplined management of…
Added 10 days ago
FB
Service and Sales Specialist
Fairstone Bank
Vancouver, BC
- Full-time
Join Home Trust as a Oaken Sales and Service Specialist, reporting to Sales and Service Manager, Oaken, and be part of our talented and growing team!
Added 10 days ago
AR
Leasing Manager
Akelius Residential Property AB
Ottawa, ON
- Full-time
The leasing agent is responsible for leasing apartments and providing exceptional customer service to ensure maximum occupancy and resident retention.
Added 10 days ago
NH
Operations Manager
NOVO Health Services
Burlington, ON
- Full-time
…enables us to improve linen quality while reducing overall program costs for our healthcare…
Added 10 days ago
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Manager, Retirement & Savings Advice and Sales - Rollover
Canada Life
Toronto, ON
- Full-time
The Manager is responsible for achieving team sales, retention, productivity and client experience objectives through strong leadership, operational excellence and disciplined management of…
Added 10 days ago
CL
Manager, Retirement & Savings Advice and Sales - Rollover
Canada Life
Ottawa, ON
- Full-time
The Manager is responsible for achieving team sales, retention, productivity and client experience objectives through strong leadership, operational excellence and disciplined management of…
Added 10 days ago
CL
Manager, Retirement & Savings Advice and Sales - Rollover
Canada Life
London, ON
- Full-time
The Manager is responsible for achieving team sales, retention, productivity and client experience objectives through strong leadership, operational excellence and disciplined management of…
Added 10 days ago
CL
Manager, Retirement & Savings Advice and Sales - Rollover
Canada Life
Montreal, QC
- Full-time
The Manager is responsible for achieving team sales, retention, productivity and client experience objectives through strong leadership, operational excellence and disciplined management of…
Added 10 days ago
CL
Manager, Retirement & Savings Advice and Sales - Rollover
Canada Life
Winnipeg, MB
- Full-time
The Manager is responsible for achieving team sales, retention, productivity and client experience objectives through strong leadership, operational excellence and disciplined management of…
Added 10 days ago
CL
Manager, Retirement & Savings Advice and Sales - Rollover
Canada Life
Calgary, AB
- Full-time
The Manager is responsible for achieving team sales, retention, productivity and client experience objectives through strong leadership, operational excellence and disciplined management of…
Added 10 days ago
SH
Data Migration Lead
SE Health
Markham, ON
- Contract
SE Health is seeking an experienced Data Migration Lead to oversee the end-to-end migration of operational, clinical, financial, scheduling, payroll, and customer data from legacy source…
Added 10 days ago
MU
Student Advising Supervisor
McGill University
Sherbrooke, QC
- Full-time
Under the supervision of the Student Success Centre Manager, the Student Advising Supervisor provides program and career guidance to both prospective and current students. The incumbent…
Added 10 days ago
ET
Strategic Client Relationship Manager
Encore Travel
Montreal, QC
- Full-time
As Account Manager, you are the trusted strategic partner to a portfolio of clients and the central relationship across every stakeholder in their travel program: executives, procurement,…
Added 10 days ago
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Customer Onboarding Manager
Tipalti
Toronto, ON
- $88,000 to $110,000 CAD / year
As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS based Accounts Payable automation solutions. The ideal…
Added 10 days ago
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Managing Director, Head of SLC Compensation Delivery - SLC Management
SLC Management
Toronto, ON · Sun Life Toronto One York
- Full-time
…team that partners with business and HR Leaders, and leverages data and analytics, to design, implement and manage compensation strategies and programs that produce measurable…
Added 10 days ago
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Managing Director, Head of SLC Compensation Delivery - SLC Management
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
…team that partners with business and HR Leaders, and leverages data and analytics, to design, implement and manage compensation strategies and programs that produce measurable…
Added 10 days ago
GD
Loyalty Program Manager
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
- Full-time
Reporting to the Director of Customer Retention, the Program Manager, Loyalty will own our loyalty program end to end across both the GARAGE and DYNAMITE brands. This is a true ownership…
Added 11 days ago
TO
Economic Development Champion, BRED (1-Year Contract)
Town of Innisfil
Innisfil, ON
- $46.31 to $59.1 CAD / hour
- Contract
Coordinating economic studies (i.e. Business Retention and Expansion Survey); activities include facilitating the collection and analysis of data, the preparation of agendas, presentation…
Added 11 days ago
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Senior Manager, Data Strategy & Data Products
Pelmorex
Oakville, ON
- Full-time
…generate and manage an unusually broad and valuable set of data: large-scale weather forecasts and observations, historical weather archives, consumer behavioural and location signals,…
Added 11 days ago
OC
Senior Manager, Risk, Analytics & Technology Enablement
Ontario College Of Pharmacists Ordre des Pharmaciens de L Ontario
Toronto, ON
- $165,000 to $198,000 CAD / year
The Senior Manager, Risk, Analytics, and Technology Enablement is a strategic leadership role responsible for advancing the College's ability to protect the public and improve regulatory…

Groupe Dynamite, Inc Garage

Loyalty Program Manager

Mont-Royal, QC, Canada
5592 Rue Ferrier, Ville Mont-Royal, QC, H4P 1M2, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Sep 23, 2027
Posting language: English
Posted: Sep 23, 2026

Original job description

Overview

Groupe Dynamite Inc. (GDI) is a Montréal-based, public company of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975.

Our mission of "Empowering YOU to be YOU, one outfit at a time" is brought to life through the GARAGE and DYNAMITE banners and represents the consumer-centric core of GDI's long-standing success as a leading retailer in North America.

Today, GDI operates nearly 300 stores across Canada and the United States, as well as shoppable brand experiences at Garageclothing.com and Dynamiteclothing.com.

Job Summary:

Reporting to the Director of Customer Retention, the Program Manager, Loyalty will own our loyalty program end to end across both the GARAGE and DYNAMITE brands. This is a true ownership role: you will hold P&L accountability for the program, shape the long-term vision, lead a team, and work at the intersection of customer data, retention strategy, and experience design.

Sitting within the Customer Retention function, you will serve as a key voice in understanding and retaining our customer base. You will partner closely with the teams and platforms that power our data ecosystem while leveraging a deep understanding of customer behaviour to make the loyalty program experience distinctly unique to GARAGE and DYNAMITE.

Main Responsibilities:

Own loyalty program vision, business case, P&L, ROI, and performance;
Define program economics, rewards strategy, tier benefits, and value proposition;
Build forecasting models and multi-year projections;
Drive member growth, retention, engagement, and added incremental revenue;
Build and maintain a deep understanding of loyalty member cohorts, including CLV modelling, purchase frequency, cross-brand behaviour, and at-risk identification;
Translate data insights into actionable program decisions: tier progression, earning mechanics, redemption incentives, and churn interventions;
Partner with CRM and Customer Analytics to build segmentation frameworks that inform personalization, lifecycle targeting, and retention opportunities across the member base;
Craft and own the end-to-end member experience and community events, including execution across all online and offline channels;
Ensure program consistency across the two brands, while keeping GARAGE and DYNAMITE offerings distinct and on brand;
Lead and galvanize stakeholders across CRM, Marketing, E-commerce, Retail, Finance, and Technology;
Support the development of direct reports.

Qualifications:

6–10 years of experience in loyalty, CRM, customer strategy, management consulting or a related field, ideally within an omni-channel, international, and/or multi-brand retail, fashion, or consumer environment;
Educational background in marketing, business, economics, or related field; MBA preferred;
Demonstrated P&L ownership and/or annual planning experience, with the ability to build business case decks from the ground up;
Strong hands-on analytical skills, and the ability to translate customer insights into tangible program improvements and measurable outcomes;
Excellent communication and stakeholder management skills, able to speak the language of tech/data teams as fluently as that of executive leadership;
A genuine passion for the customer experience and an eye for what makes a loyalty program feel meaningful, not just transactional;
Proven experience in team management.

At GDI, you will be part of a growing organization that understands the importance of investing in people and offers you:

A comprehensive compensation package that includes performance-driven bonuses;
A group retirement savings program with employer matching;
Flexible group insurance with personalized coverage that meets your needs;
An employee discount at Garage and Dynamite;
Exclusive private sample sales;
A flexible vacation policy;
And more!

GDI has been repeatedly voted one of Montréal’s Top Employers and one of Canada’s Top Employers for Young People.

Our promise…
No day will be like the last - we aim to be better today than we were yesterday. We are committed to employment equity.

Candidates that are retained will be called for an interview.

#NR-LI1

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More about this job

Responsibilities

The Loyalty Program Manager will own the end-to-end vision, P&L, and performance of the loyalty programs for GARAGE and DYNAMITE. They will translate customer data insights into actionable retention strategies and lead cross-functional teams to drive member engagement and growth.

Requirements

Candidates should have 6–10 years of experience in loyalty, CRM, or management consulting within a retail or consumer environment. A background in marketing, business, or economics is required, with an MBA preferred.

Skills

Loyalty program management
P&L accountability
Customer retention strategy
Data analysis
Customer lifecycle management
Stakeholder management
Strategic planning
Forecasting
CRM
Omni-channel retail
Team leadership
Business case development
Segmentation
Performance measurement
Experience design

Benefits

Performance-driven bonuses
Group retirement savings program with employer matching
Flexible group insurance
Employee discount
Exclusive private sample sales
Flexible vacation policy

Visa sponsorship

Not detected in the job text

Keywords

Loyalty Program
P&L Management
Customer Retention
CRM
Omni-channel
Retail
Data Analytics
Customer Lifetime Value
Segmentation
Forecasting
Marketing Strategy
Stakeholder Management
Business Case
Fashion Retail
Member Engagement
Churn Intervention
E-commerce
Performance Metrics
Management Consulting
Consumer Behavior

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