Specialist, Applications

Groupe Dynamite Inc. (GDI) is a Montréal-based, public company of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975.

Our mission of "Empowering YOU to be YOU, one outfit at a time" is brought to life through the GARAGE and DYNAMITE banners and represents the consumer-centric core of GDI's long-standing success as a leading retailer in North America.

Today, GDI operates nearly 300 stores across Canada and the United States, as well as shoppable brand experiences at Garageclothing.com and Dynamiteclothing.com.

Job Summary:

We are seeking a highly skilled Applications Specialist to join our team and oversee a variety of critical tasks including IT installations, escalations support, rollouts, hardware installations, and new store openings. The ideal candidate will have a strong technical background, exceptional problem-solving skills, and a proactive approach to resolving issues efficiently.

Main Responsibilities:

• Lead and coordinate IT installations including technical hardware, networking equipment, and software systems across various locations;
• Serve as a point of escalation for complex technical issues, providing troubleshooting expertise and guidance to resolve issues promptly;
• Manage the deployment of software updates, patches, and new technologies, ensuring smooth implementation and minimal disruption to operations;
• Oversee the installation, configuration, and maintenance of hardware components such as computers, printers, and peripherals, ensuring optimal performance and reliability;
• Travel and coordinate IT setup for new store openings, including network setup, POS system installation, staging/prepping computers and hardware;
• Maintain accurate documentation of IT systems, configurations, and procedures to facilitate troubleshooting and knowledge transfer;
• Liaise with third-party vendors and service providers to procure IT equipment, manage service contracts, and escalate issues as necessary.

Qualifications:

• Experience with Manage Engine (patch management) & Airwatch;
• College diploma in Computer Science, Management Information System (MIS) or a related discipline;
• Proven experience in IT support, including installations, escalations, rollouts, and hardware deployments;
• Minimum 2 to 5 years experience as a Help Desk Technician;
• Strong technical proficiency in networking, systems administration, and troubleshooting methodologies;
• Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders;
• Proven abilities in PC configuration;
• Expert level knowledge of Windows 11 and Google-related applications (Google Mail, Google Docs, Google Drive, etc.);
• Knowledge of Apple-related hardware (iPads, etc.);
• General PC troubleshooting and repair knowledge;
• Ability to work independently and collaboratively in a fast-paced environment;
• Bilingualism (French and English) is required for daily communication with suppliers, employees, and stakeholders, both within and outside of Quebec;
• Must be available to work flexible shifts (including weekends or nights) and on call on rotation;
• Must be able to travel occasionally;
• A+ certification an asset;
• Experience in retail considered an asset.

At GDI, you will be part of a growing organization that understands the importance of investing in people and offers you:

• A comprehensive compensation package that includes performance-driven bonuses;
• A group retirement savings program with employer matching;
• Flexible group insurance with personalized coverage that meets your needs;
• An employee discount at Garage and Dynamite;
• Exclusive private sample sales;
• A flexible vacation policy;
• And more!

GDI has been repeatedly voted one of Montréal’s Top Employers and one of Canada’s Top Employers for Young People.

Our promise…
No day will be like the last - we aim to be better today than we were yesterday. We are committed to employment equity.

Candidates that are retained will be called for an interview.