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Added 12 mins ago
H
Human Resources Generalist
Haivision
Montreal, QC
- Temporary
…for a broad range of positions across regions, the design, development and maintenance of human resources related projects as well as overseeing all functions and deliverables associated…
Added 5 hours ago
QR
Responsable des succursales / Branch Manager Canada Quiz Room & Bomb Squad Canada
Quiz Room
Montreal, QC
- Full-time
…Branch Manager – Quiz Room & Bomb Squad (M/F) to drive the development of our 9 corporate locations across Quebec and Ontario: : 2 Quiz Room in Montreal, 1 in Quebec City, 1 in Toronto, 1…
Added 11 hours ago
J
Chargé de Programme en évènementiel
JPdL
Montreal, QC
- Full-time
Position: Program Manager in Events, Montreal, QC
Added 14 hours ago
R-
Team Lead (Full time) - Reitmans
RCL - Reitmans Canada Ltd/Ltée
Winnipeg, MB
- Full-time
RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montreal, Quebec since 1926, with over 400 stores across the country and three fashion brands -…
Added 18 hours ago
R(
Team Lead (Full time) - Reitmans
Reitmans (Canada) Ltée/Ltd
Winnipeg, MB
- Full-time
RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montreal, Quebec since 1926, with over 400 stores across the country and three fashion brands -…
Added 20 hours ago
AI
Inventory Clerk
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Tools, support and opportunities for professional development;
Added 20 hours ago
AI
Inventory Clerk
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Tools, support, and opportunities for professional development.
Added 1 day ago
J
Principal Director - Business Insurance (P&C)
JobsMedia.io
Montreal, QC
- Full-time
Location: Montreal – South Shore / North Shore and Downtown
Added 1 day ago
GD
Customer Service Representative - Contract
Groupe Dynamite
Mont-Royal, QC
- Contract
Groupe Dynamite Inc. (GDI) is a Montréal-based, public company of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975.
Added 1 day ago
EC
Event Producer - Hybrid (Project-Based)
Encore Canada
Brampton, ON
- Full-time
…work collaboratively to find creative solutions during the development of projects. The Event Producer will ensure that all the right steps/process are followed and that the results of the…
Added 2 days ago
MT
Account Manager
Midland Transport
Montreal, QC
- Full-time
Midland Transport recherche actuellement un chargé de comptes à Montréal, au Québec. Nous recherchons un professionnel des ventes expérimenté souhaitant contribuer au succès d’une…
Added 2 days ago
IW
Account Manager
ICONIX Waterworks
Langford, BC
- Other
Sales Incentive (Bonus) Plan: Our success is built on your success. We recognize employees for outstanding performance and the unique value they bring beyond the day-to-day, through our…
Added 2 days ago
JI
Account Manager
J.D. Irving, Limited
Montreal, QC
- Full-time
Midland Transport recherche actuellement un chargé de comptes à Montréal, au Québec. Nous recherchons un professionnel des ventes expérimenté souhaitant contribuer au succès d’une…
Added 2 days ago
IW
Account Manager
ICONIX Waterworks
Richmond, BC
- Other
Sales Incentive (Bonus) Plan: Our success is built on your success. We recognize employees for outstanding performance and the unique value they bring beyond the day-to-day, through our…
Added 2 days ago
A
Senior Brand Manager, Oncology (Hematology)
AbbVie
Montreal, QC
- Full-time
…pivotal role within the marketing team. This position is based in Montreal (Saint-Laurent) and reports to the Business Unit Head,…
Added 2 days ago
D
Manager, Clear Economy
Deloitte
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Job Type: PermanentWork Model: HybridReference code: 135386Primary Location: Montreal, QCAll Available Locations: Montreal, QC; Brossard, QC; Fredericton, NB; Laval, QC; Quebec City, QC;…
Added 2 days ago
D
Manager, Clear Economy
Deloitte
Fredericton, NB
- Full-time
Job Type: PermanentWork Model: HybridReference code: 135386Primary Location: Montreal, QCAll Available Locations: Montreal, QC; Brossard, QC; Fredericton, NB; Laval, QC; Quebec City, QC;…
Added 2 days ago
D
Manager, Clear Economy
Deloitte
Saint John, NB
- Full-time
Job Type: PermanentWork Model: HybridReference code: 135386Primary Location: Montreal, QCAll Available Locations: Montreal, QC; Brossard, QC; Fredericton, NB; Laval, QC; Quebec City, QC;…
Added 2 days ago
F
Senior Account Executive
FISPAN
Vancouver, BC
- Full-time
…$3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of…
Added 2 days ago
IF
Senior Actuarial Advisor – Financial and Actuarial Services, Dealer Services, U.S. Operations
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
You will collaborate with U.S. risk management, sales, and product development teams, as well as Canadian corporate teams in actuarial services, finance, accounting, and management. You…
Added 2 days ago
C
Clinical Business Development Specialist, Bowel Care - Eastern Canada
Coloplast
Canada
- Full-time
The Clinical Business Development Specialist is responsible for expanding the adoption of bowel management therapies through clinical account development, healthcare professional education,…
Added 2 days ago
HG
Senior Product Owner, AI
Hypertec Group
QC · St-Laurent, QC
- Full-time
Hypertec is seeking a Senior Product Owner, AI to join our Project Management team in Montreal, Quebec. If you are motivated, collaborative, and aligned with our values, we would love to…
Added 2 days ago
IW
Counter Sales/Shipper Receiver
ICONIX Waterworks
Ottawa, ON
- Other
Works with Outside Sales team to grow existing customers and create new ones
Added 2 days ago
F
Solutions Engineer
FISPAN
Vancouver, BC
- Full-time
…$3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of…
Added 2 days ago
CQ
Représentant des ventes technique
Compresseurs Québec
Montreal, QC
- Full-time
Un poste de Représentant des ventes technique est présentement à combler pour le territoire de Montréal.

Groupe Dynamite

Customer Service Representative - Contract

Mont-Royal, QC, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Oct 31, 2026
Experience: Customer‑Obsessed: With 1+ years of Contact Centre experience, you understand what exceptional experience looks like and you deliver it consistently.
Posting language: English
Posted: Oct 1, 2026

Original job description

Overview

Groupe Dynamite Inc. (GDI) is a Montréal-based, public company of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975.

Our mission of "Empowering YOU to be YOU" is brought to life through the GARAGE and DYNAMITE banners and represents the consumer-centric core of GDI's long-standing success as a leading retailer in North America.

Today, GDI operates nearly 300 stores across Canada and the United States, as well as shoppable brand experiences at Garageclothing.com and Dynamiteclothing.com.

Job Summary

Reporting to your Team Leader and Supervisor, as a GARAGE/ DYNAMITE Customer Relationship Ambassador, you are the voice of the brand. You are genuine and you care about the people around you. Your mission is to create an unforgettable and personalized digital experience, building authentic, trust-worthy, and long-term relationships with our community while ensuring you are always one step ahead.

What You’ll Do

Digital Concierge: Deliver instant, elevated support across email and live chat, transforming simple interactions into a truly luxurious online experience.
Brand Devotion Curator: Handle service recovery, turning every challenge into a powerful loyalty moment with solutions that feel seamless, intentional, and distinctly VIP.
Experience Archivist: Keep every interaction documented with precision, ensuring the customer journey feels curated, not chaotic.
E‑Comm Muse: Serve as the ultimate personal shopper, guiding customers with expert confidence through products, promotions, returns, shipments, and exchanges.
Innovation Spotter: Identify gaps, elevate processes and support upgrades that make our service feel smoother, smarter, and unmistakably premium.
Project Chameleon: Step into special initiatives with adaptability and finesse, bringing that “I’ve got this handled” energy wherever it’s needed.

Who You Are

Service‑Driven: You’re energized by helping people, resolving situations with calm confidence and turning challenges into solutions that make someone’s experience memorable.
Empathetic Communicator: You explain things clearly, summarize complex info with ease and approach every interaction with genuine understanding and care.
Clear & Confident Writer: Your written communication is polished, professional and easy to understand in both French & English. for daily interactions with internal and external stakeholders.
Detail‑Sharp: Organized, attentive and able to juggle multiple tasks without losing your cool. You thrive in environments where precision matters.
Team‑Minded: You collaborate naturally, support your peers and adapt quickly to whatever the day brings.
Flexible: Your schedule is available for work days, sometimes evenings, weekends, holidays and you’re comfortable working 4 days onsite and 1 day from home.
Tech‑Confident: Strong computer skills come naturally to you and you navigate digital tools with ease.
Customer‑Obsessed: With 1+ years of Contact Centre experience, you understand what exceptional experience looks like and you deliver it consistently.
Educated & Prepared: You hold a college‑level diploma (DEC, technical diploma, or equivalent).
Bonus Points: Experience in retail, sales, or e‑commerce customer experience gives you an extra edge.

The Perks

Wear It, Love It: Generous employee discounts at both GARAGE & DYNAMITE.
Growth Mindset: Access to learning and development programs designed to help you level up your career.
The Future: Be part of a growing global organization that prioritizes people and innovation.

At GDI, You Will Be Part Of a Growing Organization That Understands The Importance Of Investing In People And Offers You

A comprehensive compensation package that includes performance-driven bonuses;
A group retirement savings program with employer matching;
Flexible group insurance with personalized coverage that meets your needs;
An employee discount at GARAGE and DYNAMITE;
Exclusive private sample sales;
A flexible vacation policy;
And more!

GDI has been repeatedly voted one of Montréal’s Top Employers and one of Canada’s Top Employers for Young People.

Our promise…

No day will be like the last - we aim to be better today than we were yesterday. We are committed to employment equity.

Candidates that are retained will be called for an interview.

Apply About employer

More about this job

Responsibilities

Provide personalized customer support through email and live chat, assisting with products, promotions, returns, shipments, and exchanges. Resolve service issues, document customer interactions, identify process improvements, and contribute to special projects.

Requirements

Candidates need at least one year of contact centre experience, a college-level diploma or equivalent, strong computer skills, and polished written communication in French and English. They should be service-oriented, empathetic, detail-focused, collaborative, and available for weekdays, some evenings, weekends, and holidays.

Skills

Customer Service
Contact Centre Experience
Email Support
Live Chat Support
Written Communication
Bilingual Communication
Empathy
Problem Solving
Service Recovery
Product Guidance
Returns and Exchanges
Order and Shipment Support
Attention to Detail
Multitasking
Computer Skills

Benefits

Performance-Driven Bonuses
Group Retirement Savings Program With Employer Matching
Flexible Group Insurance
Employee Discounts
Private Sample Sales
Flexible Vacation Policy
Learning and Development Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre
Email Support
Live Chat
Service Recovery
E-Commerce
Retail
Fashion
Omni-Channel
Product Guidance
Promotions
Returns
Shipments
Exchanges
Customer Experience
Process Improvement
French
English
Computer Skills

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