Creators of unique Canadian Spa Villages, Groupe Nordik brings exceptional wellness experiences to life in all its destinations.
Nordik Spa Village Chelsea, Thermea Spa Village Winnipeg and Thermea Spa Village Whitby
Supported by a team of over 800 passionate employees, we combine innovation, expertise and teamwork to push the boundaries of wellness. Every team at Groupe Nordik plays a key role in bringing our ambitious creations to life. Each one of us is a passionate individual, united by a shared desire to make a difference.
Your Day-to-Day Mission
Reporting to the VP IT, you lead all of Groupe Nordik's applications. That covers our in-house solutions (reservations, payments, loyalty, guest experience) and our ERP, CRM and HR enterprise platforms. You turn the technology vision into a concrete roadmap. You lead a multidisciplinary team (product ownership, business analysis, development and application operations), supported by external partners. You make AI a real lever to deliver faster and better, and you prepare our applications to integrate AI agents securely. Every day, you deliver reliable solutions that support the growth of our spas and our future hospitality services.
What Groupe Nordik Offers You:
- Competitive salary based on Groupe Nordik's pay scale
- Hybrid work schedule with one remote workday per week
- Access to a comprehensive benefits program, including telemedicine
- Complimentary spa access for you and a guest of your choice
- Discounts on food, massage therapy, and aesthetic services at our spas
- Free access to an on-site fitness facility
- Personalized training and development program
Your Contribution to the Team Will Include:
- Build and drive the application roadmap with the VP IT, setting quarterly priorities, owners and measurable outcomes
- Lead and develop the Product Ownership & Business Analysis and Development managers, as well as the application-operations specialists
- Turn business needs into solutions users adopt, with user acceptance testing (UAT), training and change support
- Ensure development quality, release governance and support for critical applications
- Manage the lifecycle of enterprise platforms (ERP, CRM, HR, E-commerce): evaluation, configuration, upgrades, integrations and vendor relationships
- Define the architecture and integration standards (APIs, services, data), including readiness of our applications to integrate AI agents
- Deploy AI across business analysis, development, QA and CI/CD, and measure the gains
- Embed cybersecurity at every stage of the application lifecycle, in collaboration with the Director IT
- Manage the portfolio budget (cloud, licences, AI, external resources) and optimize the balance between internal teams and partners
To Succeed in This Role, You Will:
- Hold a degree in computer science, software engineering or a related field, or equivalent experience
- Bring progressive experience delivering business-critical applications, including managing managers or multidisciplinary technical teams
- Master a JavaScript/TypeScript environment, APIs, data platforms and AWS, along with Agile/Scrum, DevSecOps, CI/CD and infrastructure-as-code practices
- Demonstrate concrete achievements in application modernization, systems integration and managing internal teams alongside external suppliers
- Have used AI to improve development, testing or delivery, with measurable results
- Be bilingual (French and English), spoken and written, at a professional level
- Asset: experience with transactional systems (reservations, payments, commerce), in hospitality, retail or multi-site operations, with ERP/CRM/HR platforms or with the EOS model
The Ideal Candidate for This Role:
- Sets the bar high: shows ambition, takes on challenges and pushes the team to expand what technology can bring to our spas
- Seeks to understand: asks the right questions, listens actively to business teams and turns unclear needs into clear solutions
- Takes full ownership: stands behind decisions, shows up for peers and the team, and builds trust through actions
- Is efficient: optimizes ways of working, focuses effort where impact is greatest and continuously improves processes, including through AI
- Delivers with intention: ships solutions to be proud of, with rigour and attention to the details that matter to users and guests
- Stays calm under pressure and remains curious about new technologies
