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Added 10 mins ago
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Client Associate, Wood Gundy-Bilingual
CIBC
Quebec, QC
- Full-time
…investment advice and exceptional client service. As a Client Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help manage their portfolios and develop new…
Added 10 mins ago
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Client Associate, Wood Gundy-Bilingual
CIBC
Montreal, QC
- Full-time
As a Client Associate, you will provide administrative and ongoing support to a team that exceeds expectations for its clients. As a Client Associate in Wood Gundy's brokerage department,…
Added 10 mins ago
SWAN RPN
Bayshore
Kitchener, ON
Bayshore HealthCare is one of Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its…
Added 10 mins ago
Associate Property Manager
Recrute Action
QC · Valcartier, Quebec
Community college diploma or equivalent education, including ABI or CET.
Added 25 mins ago
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Material Handler
Napoleon
Barrie, ON
- Full-time
Exclusive Associate discounts on our award-winning products
Added 25 mins ago
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Cost Consulting Manager - Retail Projects
Turner & Townsend
Toronto, ON
- Full-time
Assisting Senior Consultant / Associate Director in developing new business opportunities with existing and new Turner & Townsend clients
Added 25 mins ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 25 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Montreal, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 25 mins ago
SD
Technicien en pharmacie assujetti à une règlementation, rémunéré(e) à l’heure – PHX temps partiel jour Embauche feu vert
Shoppers Drug Mart
Montréal-Ouest, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 25 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
St. Albert, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 25 mins ago
SD
Front Store Supervisor, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Dieppe, NB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 40 mins ago
T&
Cost Consulting Manager - Retail Projects
Turner & Townsend
Toronto, ON
- $95,000 to $145,000 CAD / year
- Full-time
Assisting Senior Consultant / Associate Director in developing new business opportunities with existing and new Turner & Townsend clients
Added 1 hour ago
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Warehouse Associate
Wesco
Sudbury, ON
- Full-time
As a Warehouse Associate you will be responsible for performing warehouse tasks including receiving, picking, packing, shipping, wire cutting, light assembly, as well as general maintenance…
Added 1 hour ago
SS
Associate Director of Care RN/RPN - Evenings
Sienna Senior Living
Old Stittsville, ON · Stittsville, ON
- Full-time
Reporting to the Director of Care, the Associate Director of Care plays a crucial role within the community ensuring that the home operates efficiently and delivers high-quality care to the…
Added 1 hour ago
LW
Retail Associate
LakeCity Works
NS · Dartmouth, Nova Scotia
- Full-time
LakeCity Works is looking for an organized, customer-focused Retail Associate to support the growth and day-to-day operations of our retail business, selling handmade, solid wood furniture…
Added 1 hour ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
Abbotsford, BC
Being part of a family-owned business committed to the community;
Added 1 hour ago
SALES ASSOCIATE
Boutique La Vie En Rose
Surrey, BC
Being part of a family-owned business committed to the community;
Added 1 hour ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
Richmond, BC
Being part of a family-owned business committed to the community;
Added 1 hour ago
SD
Cashier, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Midland, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Montreal, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
BC · British Columbia, Canada
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 2 hours ago
SD
Pharmacist, Hourly Full Time Day
Shoppers Drug Mart
BC · British Columbia, Canada
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 2 hours ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
BC · British Columbia, Canada
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 2 hours ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
BC · British Columbia, Canada
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 2 hours ago
OF
Membership Sales Associate
Orangetheory Fitness Canada
Port Moody, BC
- $16 to $19 USD / hour
- Part-time
If you have a passion for fitness and would like to help us in our mission to spread More Life to our members and community, we would like to hear from YOU!

Groupe Nordik

Full-time Lead Associate

Whitby, ON, Canada

Hourly rate $24.00 · Full-time

Apply About employer

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Job details

Pay: Hourly rate $24.00
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Lead Associate, Sales and Kiosks at Yorkdale Mall

We have taken the spa experience and transformed it into a wellness village. Thermea Spa Village Whitby is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character - a peaceful hideaway for our guests, not too far from home.

It takes a village, join us.

When you work at Thermea Spa Village Whitby, you are not just gaining a job - you are finding a family. We pride our community on being one of the warmest and most welcoming - and, our guests truly do appreciate it. We go out of our way to provide excellent care to our guests, as well as our artisans.

We are currently seeking passionate Lead Associates, Sales and Kiosks across multiple sites in the Toronto and Durham Region areas to join our village.

Find your place at Thermea Spa Village Whitby.

What We Stand For

Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village Whitby. Always enthusiastic, helpful, conscientious, discrete - and most of all, respectful. We deeply care about everyone - guests and fellow artisans alike - in our wellness village.

What We Need

Reporting to the Marketing Manager and Kiosk Coordinator, the Lead Kiosk Associate will be responsible for ensuring the smooth operations of Thermea Spa Village Whitby’s temporary kiosks locations for the duration of the holiday season. The incumbent’s main objective is to plan the needs of each location and supply the necessary resources for the kiosk agents responsible for the sale of gift certificates.

You will support the elevation of our culture through the lens of our pillars: The best in wellness | The feeling of somewhere else | A trouble-free experience | In a natural state.

What You’ll Do

Train and coach kiosk agents;
Report back to kiosk coordinator and manager regarding staffing and daily kiosk operations
Assist with managing unexpected events and emergencies (finding shift coverage etc.)
Assist in the management of inventories, orders;
- Act as a resource person for kiosk agents (managing complaints and special requests);
- Follow the established scripts to respond to the needs of our guests, in accordance with established standards;
- Identify problems and propose solutions;
- Manage the entire sales cycle; take care of needs and close sales; assisting the kiosk agents in the day-to-day performance of their tasks;
- Perform other related tasks.
Profile needed
- College degree in tourism, hospitality, administration, human resource management or other pertinent experience;
- Experience in customer service or sales, an asset;
- Minimum of one year’s experience in leading a team;
- Excellent customer service and problem-solving skills
- Available and able to travel quickly between the various kiosk locations;
- Excellent MS Office skills and adept at learning new technologies;
- Excellent verbal and written communication and interpersonal skills;
- Possess good sense of organization, planning and monitoring, as well as great professional rigor;
- Ability to work under pressure and meet tight deadlines;
- Capacity to work under pressure in a fast-paced and constantly evolving environment.

When

Full-time – 8-week contract - variable hours (days, evenings, weekends and holidays).
Be available from late October to December 31, 2026

Compensation

Hourly rate $24.00

Locations

Yorkdale Mall

Send us your resumé and cover letter by clicking ‘Apply’ below.

At Thermea Spa Village Whitby we are committed to fostering an inclusive, accessible environment, where all employees and guests feel valued, respected and supported. Accommodations are available upon request for candidates throughout the hiring process. If you require an accommodation, please let us know and we will work with you to meet your specific needs.

The use of AI may be applied during the recruitment process only to provide an overall job suitability score. It will not be used to choose or discard applicants.

Apply About employer

More about this job

Responsibilities

Lead the operations of temporary holiday-season kiosks, including planning location needs, coordinating staffing, and ensuring kiosk agents have the resources to sell gift certificates. Train and support agents, manage sales and customer requests, oversee inventory and orders, and report on daily operations while addressing problems and unexpected events.

Requirements

Candidates should have a college degree in tourism, hospitality, administration, human resource management, or a related field, or pertinent experience, and at least one year of team leadership experience. Customer service or sales experience is an asset; strong communication, problem-solving, organization, Microsoft Office, and adaptability are needed, along with availability to travel between kiosk locations and work variable hours from late October through December 31, 2026.

Skills

Team Leadership
Training And Coaching
Customer Service
Sales
Problem-Solving
Complaint Management
Inventory Management
Order Management
Staffing Coordination
Emergency Response
Communication
Organization And Planning
Microsoft Office
Time Management
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Sales
Gift Certificates
Temporary Kiosks
Kiosk Operations
Team Leadership
Training
Coaching
Customer Service
Inventory Management
Order Management
Staffing
Shift Coverage
Complaint Management
Special Requests
Sales Cycle
Microsoft Office
Problem-Solving
Hospitality
Wellness
Holiday Season

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