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Added 5 mins ago
MI
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…maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and…
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…maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and…
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Groupe Nordik

Guest Experience Associate

Winnipeg, MB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Bordered by the Crescent Drive Golf Course and only 20 minutes from downtown Winnipeg, Thermea Spa Village opened its doors in 2015. This relaxation and renewal centre focuses on thermotherapy practices and relaxation techniques from Scandinavian countries. It offers a multisensorial experience in an all-embracing natural setting to contribute to the health and wellness of its guests.

Continuously innovating and evolving by creating unique relaxation experiences, it is the only Nordic-style spa in the Canadian Prairies today.

We are currently seeking passionate customer service professionals, who will use their skills to transform people’s lives, one visit at a time. Join our team.

Associates with Thermea Spa Village will embrace the following values:

Accountability
Engagement
Respect
Integrity
Teamwork

Job Summary:

Reporting to Manager of Operations, the Guest Experience Associate’s primary objective is to welcome, assist and advise customers on the cycle of thermotherapy & the benefits, services and activities of Thermea Spa Village and, more broadly, promotes tourism of the region. The Associate will be held to standards of customer service excellence in order to deliver our distinct service product while acting as an ambassador to our customers and handling, in a courteous, quick and efficient manner, various transactions while ensuring the upkeep of the premises.

Responsibilities & Essential Duties:

Welcomes and registers guests in a personalised and professional manner;
Answers inquiries regarding the services and its facilities;
Assists with reservations and maintains customer records; process various payment methods;
Maintains par stock of supplies and accessories;
Maintains cleanliness of the spa, including reception, lobby, pavilions, staff areas, and locker rooms;
Ensures that all amenities are maintained to the highest standards;
Refreshes lockers and refills fresh towels and toiletries;
Learn and communicate daily information that will ensure customers have a pleasant stay;
Listen to customer needs and respond to their requests;
Ensures flow of saunas, and may perform spa rituals inside saunas;
Tasks related to starting and monitoring fire;
Seasonal outdoor tasks such as sweeping, raking and shovelling ;
Monitors and maintains site capacities;
Perform other related duties.

Requirements:

High school diploma;
One-year experience in customer service; an asset;
Basic knowledge of Windows based software, an asset;
Knowledge of the region as well as tourist attractions, an asset;
Knowledge of the SpaBooker system, an asset;
Certificate or Diploma in Hospitality/Tourism Management; an asset;
WHMIS and PHIA Certification; an asset;
Ability to communicate clearly with customers, managers and other associates;
Be in good physical condition; ability to work outdoors during all months of the year (weather appropriate uniform provided); ability to work in a standing position for long periods of time, ability to lift up to 30 lbs.;
Must be able to work in a fast-paced environment with a calm demeanor.

Work schedule:

Variable schedule (days, evenings, weekends, holidays).

Salary:

Salary is based on the pay scale and benefits in effect at Thermea Spa Village.

Free Thermal Spa Access

How:

Send us your resumé and cover letter by clicking ‘Apply’ below.

Apply on LinkedIn About employer

More about this job

Responsibilities

Welcome, register, and assist guests by explaining spa services, facilities, thermotherapy, and local tourism, while handling reservations, records, and payments. Maintain the spa’s cleanliness, supplies, amenities, and capacity, and support sauna operations and seasonal outdoor tasks.

Requirements

A high school diploma is required, and one year of customer service experience is an asset; hospitality or tourism education and knowledge of Windows software, SpaBooker, local attractions, WHMIS, and PHIA are also assets. Candidates must communicate clearly, remain calm in a fast-paced environment, work standing for extended periods and outdoors year-round, and lift up to 30 pounds.

Skills

Customer Service
Guest Relations
Guest Registration
Reservations
Payment Processing
Customer Record Management
Communication
Active Listening
Problem Solving
Facility Maintenance
Cleaning
Inventory Management
Thermotherapy Guidance
Capacity Monitoring
Physical Stamina
Teamwork

Benefits

Free Thermal Spa Access

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Guest Experience
Thermotherapy
Spa Services
Reservations
Payment Processing
Customer Records
SpaBooker
Windows-Based Software
Tourism
Hospitality
Guest Registration
Facility Maintenance
Inventory Management
Sauna Rituals
Capacity Monitoring
WHMIS
PHIA
Cleanliness
Seasonal Outdoor Work

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Work requirements

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