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Added 1 min ago
C
Lead Analyste d’affaires
CGI
Quebec, QC
- Full-time
We are seeking a Senior Business Analyst with proven expertise in business process transformation, operational improvement, and Salesforce Service Cloud implementations.
Added 1 min ago
T
Bilingual Senior Analyst, Channels and AI Enablement - Tangerine
Tangerine
Toronto, ON
- Full-time
…through analysis, reporting, stakeholder management and delivery support. This includes the delivery of initiatives that improve client self-serve experiences (e.g., Conversational AI,…
Added 17 mins ago
C
Analyst, Account Services
Clarity
Vancouver, BC
- $85,000 to $125,000 CAD / year
- Full-time
As a Customer Service Representative (Analyst, Account Services) at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside…
Added 17 mins ago
RB
Financing Specialist
Royal Bank of Canada
Ottawa, ON
- Full-time
…banking sales team with portfolio management and compliance support you will contribute to an exceptional client experience by providing superior business, financial and credit advice. Your…
Added 46 mins ago
PF
Data Analyst 1
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
- Full-time
The Data Analyst 1 contributes to initiatives across areas such as customer analytics, loyalty, marketing, retail operations, and merchandising. Using large and complex datasets, this role…
Added 1 hour ago
AG
Business Intelligence Analyst
ATCO Group
Edmonton, AB
- Full-time
ATCO is looking for a Business Intelligence Analyst to join our Finance team and play a key role in transforming complex data into meaningful insights. Reporting to the Senior Manager,…
Added 1 hour ago
CP
Senior Incident Response Analyst
Check Point Software
Toronto, ON
- Full-time
Responsible for daily incident management of customer incidents
Added 1 hour ago
SC
Analyste Support Applicatif (Intermédiaire)
SII Canada
Montreal, QC
- Full-time
Minimum of 3 years of experience as an Application Support Analyst or in a similar role.
Added 2 hours ago
SC
Merchandising Capability Analyst
Sport Chek
Calgary, AB
- Full-time
As a Capability Analyst, you will connect business strategy with day-to-day execution. You will work with stakeholders to understand challenges, define requirements, improve processes, and…
Added 2 hours ago
T
Senior Information Security Analyst
TD
Toronto, ON
- Full-time
The Senior Information Security Analyst will be responsible for managing information between multiple technical teams, the CSOC, ASR and ITS, LOB TS when appropriate.
Added 2 hours ago
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Senior Accounts Receivable Associate
Boldr
Toronto, ON
- Full-time
As a Senior Accounts Receivable Associate, you will support the Invoice to Cash (I2C) team by serving as the research and resolution engine behind the Collections and Cash Application…
Added 2 hours ago
B
Credit Analyst
Boldr
Toronto, ON
- Full-time
A working understanding of how customer credit assessments support the collectibility requirement under ASC 606
Added 2 hours ago
C
Analyst, Customer Operations
Clarity
Vancouver, BC
- $85,000 to $125,000 CAD / year
- Full-time
As an Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative…
Added 2 hours ago
B
Credit Analyst
Boldr
Toronto, ON
- Full-time
A working understanding of how customer credit assessments support the collectibility requirement under ASC 606
Added 2 hours ago
B
Senior Accounts Receivable Associate
Boldr
Toronto, ON
- Full-time
As a Senior Accounts Receivable Associate, you will support the Invoice to Cash (I2C) team by serving as the research and resolution engine behind the Collections and Cash Application…
Added 2 hours ago
O
Analyst, Derivative Operations
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
Added 3 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Calgary, AB
- Full-time
Added 3 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Calgary, AB
- Full-time
Added 3 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Montreal, QC
- Full-time
Added 3 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Montreal, QC
- Full-time
Added 3 hours ago
HB
Production Support & FIX Integration Engineer - FinTech - $80,000-$130,000 CAD + Bonus
Hunter Bond
Montreal, QC
- $80,000 to $130,000 CAD / year
- Full-time
Job title: Production Support & FIX Integration Engineer
Added 3 hours ago
T
Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON
- Full-time
Familiarity with retail banking products, customer behaviors, and credit risk management is a definite asset
Added 3 hours ago
T
Sr. Business Systems Analyst - Core Platform
TD
London, ON · Toronto, ON
- Full-time
…Behavior-Driven Development methodology to ensure delivery outcomes meet customer and stakeholder expectations. You will work in close collaboration with Journey partners, Product Owners,…
Added 3 hours ago
A
Business Intelligence Analyst
ATCO
Edmonton, AB
- Full-time
ATCO is looking for a Business Intelligence Analyst to join our Finance team and play a key role in transforming complex data into meaningful insights. Reporting to the Senior Manager,…
Added 3 hours ago
PC
Systems Analyst Intern (May 2027)
Parkland Corporation
Calgary, AB
- Full-time
The System Analyst Intern will be responsible for supporting a variety of applications and processes, ensuring a positive experience of the organization’s customers, partners, suppliers,…

Groupe SII

Analyste Support Applicatif (Intermédiaire)

Montreal, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English · French
Posted: Oct 6, 2026

Original job description

English section of this bilingual listing.

Responsibilities

Provide technical and functional support for applications used by risk analysts and market-facing teams.
Work within an IT team combining development and support activities while collaborating closely with business users.
Partner with development teams to ensure service quality, prevent production incidents, and contribute to their resolution.
Perform daily system health checks prior to operational activities to ensure production stability.
Manage, prioritize, and follow up on user requests through ticket management tools.
Respond to production incidents raised by users and provide effective troubleshooting while meeting service level expectations.
Investigate application issues, identify root causes, and implement appropriate solutions.
Conduct end-of-day production checks to ensure system stability.
Contribute to continuous improvement initiatives and apply application support best practices.
Build strong business and financial domain knowledge through close collaboration with key stakeholders.

Profile

Mandatory Requirements:

Minimum of 3 years of experience as an Application Support Analyst or in a similar role.
Bachelor's degree in Computer Science, Engineering, or an equivalent combination of education and experience.
Demonstrated experience delivering process improvements, automation initiatives, or operational efficiencies.
Basic programming knowledge and ability to write SQL queries.
Ability to successfully complete a basic coding assessment in a programming language.
Strong communication and collaboration skills.
Knowledge of ITIL principles and best practices.
Ability to work effectively in a high-availability environment and manage competing priorities.
Exposure to financial markets or trading environments.
Experience supporting front-office applications.
Familiarity with Agile methodologies.

Read the full bilingual original

Responsabilités

Assurer le support technique et fonctionnel des applications utilisées par les analystes en risque et en environnement de marché.
Intégrer une équipe TI regroupant des activités de développement et de support, en collaboration étroite avec les utilisateurs d'affaires.
Collaborer avec les équipes de développement afin d'assurer la qualité des services, prévenir les incidents de production et contribuer à leur résolution.
Effectuer les vérifications quotidiennes des systèmes avant le début des activités afin de garantir la stabilité des environnements de production.
Gérer, prioriser et assurer le suivi des demandes utilisateurs à l'aide des outils de gestion de billets.
Répondre aux incidents de production signalés par les utilisateurs et assurer un dépannage efficace dans le respect des niveaux de service.
Analyser les problématiques applicatives, identifier les causes racines et mettre en œuvre les correctifs appropriés.
Effectuer les contrôles de fin de journée afin d'assurer la stabilité des environnements de production.
Participer à l'amélioration continue des processus et appliquer les meilleures pratiques en support applicatif.
Développer une compréhension approfondie des processus d'affaires et du domaine financier grâce à une collaboration étroite avec les parties prenantes.

Profil Recherché

Exigences obligatoires :

Minimum de 3 années d'expérience à titre d'Analyste support applicatif ou dans un rôle similaire.
Diplôme universitaire en informatique, en génie ou combinaison équivalente de formation et d'expérience.
Expérience démontrée dans l'amélioration continue, l'automatisation de processus ou l'optimisation opérationnelle.
Connaissance des concepts de programmation et capacité à rédiger des requêtes SQL.
Aptitude à réussir une évaluation technique de base dans un langage de programmation.
Excellentes habiletés de communication et de collaboration.
Bonne connaissance des pratiques et processus ITIL.
Capacité à évoluer dans un environnement à forte disponibilité et à gérer efficacement les priorités.

Atouts

Expérience dans un environnement de marchés financiers ou de négociation.
Expérience du support d'applications destinées aux utilisateurs de première ligne.
Connaissance des méthodologies Agile.

Responsibilities

Provide technical and functional support for applications used by risk analysts and market-facing teams.
Work within an IT team combining development and support activities while collaborating closely with business users.
Partner with development teams to ensure service quality, prevent production incidents, and contribute to their resolution.
Perform daily system health checks prior to operational activities to ensure production stability.
Manage, prioritize, and follow up on user requests through ticket management tools.
Respond to production incidents raised by users and provide effective troubleshooting while meeting service level expectations.
Investigate application issues, identify root causes, and implement appropriate solutions.
Conduct end-of-day production checks to ensure system stability.
Contribute to continuous improvement initiatives and apply application support best practices.
Build strong business and financial domain knowledge through close collaboration with key stakeholders.

Profile

Mandatory Requirements:

Minimum of 3 years of experience as an Application Support Analyst or in a similar role.
Bachelor's degree in Computer Science, Engineering, or an equivalent combination of education and experience.
Demonstrated experience delivering process improvements, automation initiatives, or operational efficiencies.
Basic programming knowledge and ability to write SQL queries.
Ability to successfully complete a basic coding assessment in a programming language.
Strong communication and collaboration skills.
Knowledge of ITIL principles and best practices.
Ability to work effectively in a high-availability environment and manage competing priorities.

Nice To Have

Exposure to financial markets or trading environments.
Experience supporting front-office applications.
Familiarity with Agile methodologies.

Partenaire technologique de grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation, avec 16 000 employés, une présence internationale dans 20 pays et un chiffre d'affaires dépassant 1,621 milliard de dollars canadiens.

SII Canada offre à ses clients une expertise technique de pointe dans les domaines du développement d'applications, du web et du mobile, de la cybersécurité et du cloud computing. Nous fournissons également des services d'ingénierie, notamment pour les systèmes embarqués dans divers secteurs industriels. Notre ambition est de faire progresser les systèmes d'information et de contribuer à la création des produits et services de demain pour nos clients.

De plus, l'inclusion est au cœur de notre culture d'entreprise. SII Canada s'engage à offrir un environnement de travail équitable et respectueux qui favorise la diversité et l'égalité des chances

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More about this job

Responsibilities

Provide technical and functional support for applications used by risk analysts and market-facing teams, including daily production checks, ticket management, incident response, troubleshooting, and root cause analysis. Collaborate with business users and development teams to maintain service quality, improve operational processes, and build knowledge of financial business processes.

Requirements

Requires at least three years of application support experience, a bachelor's degree in Computer Science or Engineering (or equivalent education and experience), and demonstrated process improvement, automation, or operational optimization experience. Candidates need basic programming and SQL skills, ITIL knowledge, strong communication and collaboration abilities, and the ability to work in a high-availability environment; financial markets, front-office application support, and Agile experience are assets.

Skills

Application Support
Technical Troubleshooting
Functional Support
Incident Management
Root Cause Analysis
SQL
Programming
ITIL
Ticket Management
Production Monitoring
Process Improvement
Process Automation
Operational Optimization
Communication
Collaboration
Financial Markets

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Risk Analysis
Financial Markets
Production Support
Incident Management
Root Cause Analysis
SQL
Programming
ITIL
Ticket Management
Service Levels
Production Monitoring
Daily System Health Checks
End-of-Day Checks
Continuous Improvement
Process Automation
Operational Optimization
High Availability
Front-Office Applications
Agile Methodologies
Business Stakeholder Collaboration
Application Troubleshooting

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