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Added 4 hours ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals…
Added 5 hours ago
BV
Infrastructure Analyst - Business Analyst II
Bow Valley College
Calgary, AB
- Full-time
The position also emphasizes process compliance, service governance, and mentorship. The incumbent will manage and coordinate access, permissions, and licensing requests, while ensuring IT…
Added 1 day ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
…improvement? Fraser Health is seeking a talented Business Systems Analyst to support the MEDITECH Expanse program within our Quality Assurance and Testing portfolio. This is an exciting…
Added 1 day ago
GO
Communications Analyst
Government of Yukon
Whitehorse, YT
- Full-time
Yukon government’s vision is an engaged and diverse public service that embraces innovation to deliver positive outcomes for Yukoners.
Added 1 day ago
PS
Bilingual (French and English) Service Support Analyst
PBS Systems
Calgary, AB
- Full-time
Bilingual (French and English) Service Support Analyst - Tier 1
Added 2 days ago
H
Technical Specialist
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Help Desk Analyst, IT Support Specialist, Service Desk Agent, or Technical Support Representative.
Added 2 days ago
K
Security Analyst - Government Site - Full Time
Kandor
Calgary, AB
- Full-time
…a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and…
Added 2 days ago
IT Application Analyst (WMS)
Canada Cartage Group of Companies
Mississauga, ON
Assist other internal teams such as the Service Desk, Infrastructure Team or EDI Team with troubleshooting and technical support of related issues.
Added 2 days ago
UO
Technology and Facility Support Specialist, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
…resources on Main Campus. As the primary facilities and technology analyst at the DTC, ensures the technology and facilities services of the DTC are effectively provided, including the…
Added 2 days ago
MG
Claim Center BSAs
Maplesoft Group, an SEB Company
Ottawa, ON
- Contract
Job Title: Senior Business Systems Analyst (Guidewire BillingCenter)
Added 2 days ago
C
Technology, Production Support, Summer Analyst, Mississauga, Canada, 2027
Citi
Mississauga, ON
- Full-time
We are committed to teaching you the ropes. The Summer Analyst Program starts in early May with an in-depth education on the Analyst role’s fundamentals and the nuances of Citi’s culture.…
Added 2 days ago
IT - Application Support Analyst – Level 2
Talent Acquisition - Achev
Mississauga, ON
Certifications or training in Microsoft Azure, ITIL, DevOps methodologies, database administration, or helpdesk/service desk operations are considered assets.
Added 2 days ago
NB
Senior Business Management Analyst - Equity Group
National Bank of Canada
Montreal, QC
- Full-time
The Capital Markets Business Management team provides institutional clients with the highest quality of service and supports multiple trading desks and groups including Institutional…
Added 2 days ago
AS
Applications Support Specialist
Apex Systems
Toronto, ON
- $24 to $27 USD / hour
- Contract
Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted…
Added 2 days ago
GO
Communications Analyst
Government of Yukon
Whitehorse, YT
- Full-time
Yukon government’s vision is an engaged and diverse public service that embraces innovation to deliver positive outcomes for Yukoners.
Added 2 days ago
CO
Job ID #32294: Network Analyst II - Datacentre Operations
City Of Hamilton
Hamilton, ON
- Full-time
Reporting to the Supervisor, Infrastructure & Operations (Datacentre Operations), the Network Analyst II troubleshoots, supports and assists in maintaining server infrastructure, operating…
Added 2 days ago
JE
IT Support Centre Analyst (2026-9459)
Johnston Equipment
Montreal, QC
- Full-time
Reporting into the Manager, IT Support, the IT Support Centre Analyst - Tier I provides IT customer service support to employees across Canada. Provide hardware and software support for…
Added 2 days ago
GS
Analyste support production
Groupe SII
Montreal, QC
- Full-time
Junior : 0 à 2 ans d’expérience en gestion des services TI (IT Service Management), soutien technique, Help Desk, Incident Management ou dans un environnement comparable.
Added 2 days ago
SC
Analyste support production
SII Canada
Montreal, QC
- Full-time
Junior : 0 à 2 ans d’expérience en gestion des services TI (IT Service Management), soutien technique, Help Desk, Incident Management ou dans un environnement comparable.
Added 2 days ago
T
Service Desk Analyst
TEEMA
Vancouver, BC
- Contract
TEEMA Group is hiring two Service Desk Analysts for one of BC’s largest public-sector transportation organizations, through a well-established IT services firm. It’s a chance to support a…
Added 2 days ago
MT
Junior HelpDesk Support Analyst
MVP Talent Corp
Calgary, AB
- $50,000 to $60,000 CAD / year
- Full-time
…Calgary office. We are in search of a well-rounded, Junior help desk support person to support this mostly Microsoft environment and its internal users. This is a great opportunity for a…
Added 3 days ago
A
Customer Support (Legal Accounting)
Actionstep
Remote, Canada
- $55,000 to $60,000 CAD / year
- Full-time
- Remote
To be successful in this role, you will have minimum 3 years of demonstrable experience working in a Help Desk / Customer Service role. You are an expert at identifying the root issue…
Added 3 days ago
T
Service Desk Analyst
TEEMA
New Westminster, BC
- $30 to $44 CAD / hour
- Contract
We’re looking for Service Desk Analysts to provide first-level technical support and customer service within a large enterprise environment. This is a great opportunity for someone who…
Added 3 days ago
A
Customer Support Analyst (Legal Accounting)
Actionstep
Remote, Canada
- $55,000 to $60,000 CAD / year
- Full-time
- Remote
To be successful in this role, you will have minimum 3 years of demonstrable experience working in a Help Desk / Customer Service role. You are an expert at identifying the root issue…
Added 3 days ago
Managed Services - Service Desk Administrator 1
Convergence Networks
Ottawa, ON
2+ years of relevant experience which may include Service Desk Support Specialist, Help Desk Technician, Help Desk Analyst, or Tier 2 (or similar) in a tiered environment.

Groupe SII

Analyste support production

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English · French
Posted: Oct 22, 2026

Original job description

English section of this bilingual listing.

Context

As part of the continued growth of its financial services activities, SII Canada is looking for an IT Production Support specialist to support Follow the Sun operations across several business areas, including Fund Services & Administration, Pricing and Master Data, Custody, and Market Services.

The successful candidate will work closely with business operations support teams, international IT teams, quality-of-service and production stability teams, as well as infrastructure, service, and data providers.

Your Responsibilities

Support business operations teams in resolving functional incidents and issues by analyzing systems and, when required, improving or adjusting configurations with the appropriate IT teams, providers, and vendors.
Support the resolution of minor and major technical incidents affecting applications and infrastructure in accordance with established processes and procedures.
Monitor and analyze system and production disruptions, contribute to Root Cause Analysis, and recommend measures to prevent recurring incidents and defects.
Monitor and functionally test applications used by business teams.
Maintain clear and up-to-date communication with business users, IT teams, and relevant stakeholders, particularly throughout the
Major Incident Management process.
Participate in Change Management and Release Planning activities to identify and monitor potential production disruptions.
Coordinate testing and Sanity Checks during changes and releases, including scheduled weekend interventions.
Perform and monitor daily IT operational checks.
Maintain and enhance documentation, procedures, and knowledge related to production incidents and resolved cases.
Continuously improve Production Support, Incident Management, and Problem Management processes.

Your Profile

Bachelor's or master's degree in Information Technology, Engineering, Finance, or a related field, or equivalent relevant experience.
Strong understanding of IT environments, including application development, infrastructure, or production support.
Knowledge or experience with data transfer and data-feeding technologies such as MQ and FTP/SFTP.
Knowledge or experience with SQL, preferably Oracle, including standard queries such as SELECT and UPDATE.
Understanding of IT Incident and Problem Management processes, preferably within banking, financial services, or insurance.
Experience with ticketing and reporting tools such as Remedy, ServiceNow, and Jira.
ITIL knowledge or certification is considered an asset.
Strong analytical, problem-solving, prioritization, and time-management skills.
Ability to collaborate effectively across multiple teams, providers, and stakeholders.
Ability to perform effectively within a demanding production environment and manage multiple priorities.
Strong written and verbal communication skills.
Ability to collaborate within an international environment.

Experience levels:

Junior: 0 to 2 years of experience in IT Service Management, technical support, Help Desk, Incident Management, or a comparable role.
Intermediate: 2 to 6 years of experience in IT Service Management or Production Support, with the ability to quickly develop a functional and technical understanding of the environment.
Senior: more than 6 years of experience in IT Service Management, Infrastructure, Production Support, or as an IT Business Analyst.

Read the full bilingual original

Contexte

Dans le cadre du développement de ses activités dans le secteur des services financiers, SII Canada recherche un(e) spécialiste en soutien à la production TI afin d’accompagner des opérations selon un modèle « Follow the Sun » sur plusieurs domaines d’affaires, notamment les services et l’administration de fonds (Fund Services & Administration), le pricing et les données de référence (Master Data), la conservation de titres (Custody) et les services de marché (Market Services).

La personne travaillera en étroite collaboration avec les équipes de soutien aux opérations, les équipes TI internationales, les équipes responsables de la qualité de service et de la stabilité de la production, ainsi qu’avec différents fournisseurs d’infrastructure, de services et de données.

Tes Responsabilités

Soutenir les équipes opérationnelles dans la résolution des incidents et problématiques fonctionnelles en analysant les systèmes et, lorsque nécessaire, en ajustant leur configuration avec l’appui des équipes TI, fournisseurs et partenaires concernés.
Prendre en charge et contribuer à la résolution des incidents techniques mineurs et majeurs liés aux applications et aux infrastructures, conformément aux processus et procédures établis.
Surveiller et analyser les interruptions de systèmes ou de production, réaliser ou contribuer aux analyses de causes racines (Root Cause Analysis) et formuler des recommandations permettant de prévenir leur récurrence.
Assurer la surveillance et les tests fonctionnels des applications utilisées par les équipes métier.
Maintenir une communication claire et à jour auprès des utilisateurs, des équipes TI et des parties prenantes concernées, notamment dans le cadre des processus de gestion des incidents majeurs.
Participer aux activités de Change Management et de Release Planning afin d’identifier et de suivre les risques de perturbation de la production.
Coordonner les tests et Sanity Checks lors des changements et mises en production, notamment lors d’interventions planifiées la fin de semaine.
Effectuer et suivre les contrôles opérationnels TI quotidiens.
Enrichir et maintenir la documentation, les procédures et les bases de connaissances relatives aux incidents de production et aux solutions apportées.
Contribuer à l’amélioration continue des processus de Production Support, Incident Management et Problem Management.

Ton Profil

Baccalauréat ou maîtrise en technologies de l’information, ingénierie, finance ou domaine connexe, ou expérience pertinente équivalente.
Bonne compréhension des environnements TI, acquise notamment en développement applicatif, infrastructure ou soutien à la production.
Connaissance ou expérience des mécanismes de transfert et d’alimentation de données tels que MQ et FTP/SFTP.
Connaissance ou expérience de SQL, idéalement avec Oracle, incluant l’utilisation de requêtes standards telles que SELECT et UPDATE.
Compréhension des processus de gestion des incidents et des problèmes TI (Incident & Problem Management), idéalement dans un environnement bancaire, financier ou d’assurance.
Expérience avec des outils de gestion de tickets tels que Remedy, ServiceNow et Jira, notamment pour le suivi et le reporting.
Une connaissance ou certification ITIL constitue un atout.
Excellentes capacités d’analyse, de résolution de problèmes et de gestion des priorités.
Capacité à collaborer efficacement avec plusieurs équipes internes, partenaires et fournisseurs.
Capacité à intervenir efficacement dans un environnement de production exigeant et à gérer plusieurs priorités simultanément.
Excellentes aptitudes en communication écrite et orale.
Capacité à collaborer dans un environnement international.

Expérience Et Savoir-faire

Junior : 0 à 2 ans d’expérience en gestion des services TI (IT Service Management), soutien technique, Help Desk, Incident Management ou dans un environnement comparable.
Intermédiaire : 2 à 6 ans d’expérience en gestion des services TI ou en soutien à la production, avec la capacité d’acquérir rapidement une compréhension fonctionnelle et technique d’un environnement.
Senior : plus de 6 ans d’expérience en IT Service Management, Infrastructure, Production Support ou comme IT Business Analyst.

____________________________________________________________________________________________________________

Context

As part of the continued growth of its financial services activities, SII Canada is looking for an IT Production Support specialist to support Follow the Sun operations across several business areas, including Fund Services & Administration, Pricing and Master Data, Custody, and Market Services.

The successful candidate will work closely with business operations support teams, international IT teams, quality-of-service and production stability teams, as well as infrastructure, service, and data providers.

Your Responsibilities

Support business operations teams in resolving functional incidents and issues by analyzing systems and, when required, improving or adjusting configurations with the appropriate IT teams, providers, and vendors.
Support the resolution of minor and major technical incidents affecting applications and infrastructure in accordance with established processes and procedures.
Monitor and analyze system and production disruptions, contribute to Root Cause Analysis, and recommend measures to prevent recurring incidents and defects.
Monitor and functionally test applications used by business teams.
Maintain clear and up-to-date communication with business users, IT teams, and relevant stakeholders, particularly throughout the
Major Incident Management process.
Participate in Change Management and Release Planning activities to identify and monitor potential production disruptions.
Coordinate testing and Sanity Checks during changes and releases, including scheduled weekend interventions.
Perform and monitor daily IT operational checks.
Maintain and enhance documentation, procedures, and knowledge related to production incidents and resolved cases.
Continuously improve Production Support, Incident Management, and Problem Management processes.

Your Profile

Bachelor's or master's degree in Information Technology, Engineering, Finance, or a related field, or equivalent relevant experience.
Strong understanding of IT environments, including application development, infrastructure, or production support.
Knowledge or experience with data transfer and data-feeding technologies such as MQ and FTP/SFTP.
Knowledge or experience with SQL, preferably Oracle, including standard queries such as SELECT and UPDATE.
Understanding of IT Incident and Problem Management processes, preferably within banking, financial services, or insurance.
Experience with ticketing and reporting tools such as Remedy, ServiceNow, and Jira.
ITIL knowledge or certification is considered an asset.
Strong analytical, problem-solving, prioritization, and time-management skills.
Ability to collaborate effectively across multiple teams, providers, and stakeholders.
Ability to perform effectively within a demanding production environment and manage multiple priorities.
Strong written and verbal communication skills.
Ability to collaborate within an international environment.

Experience levels:

Junior: 0 to 2 years of experience in IT Service Management, technical support, Help Desk, Incident Management, or a comparable role.
Intermediate: 2 to 6 years of experience in IT Service Management or Production Support, with the ability to quickly develop a functional and technical understanding of the environment.
Senior: more than 6 years of experience in IT Service Management, Infrastructure, Production Support, or as an IT Business Analyst.

Partenaire technologique de grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation, avec 16 000 employés, une présence internationale dans 20 pays et un chiffre d'affaires dépassant 1,621 milliard de dollars canadiens.

SII Canada offre à ses clients une expertise technique de pointe dans les domaines du développement d'applications, du web et du mobile, de la cybersécurité et du cloud computing. Nous fournissons également des services d'ingénierie, notamment pour les systèmes embarqués dans divers secteurs industriels. Notre ambition est de faire progresser les systèmes d'information et de contribuer à la création des produits et services de demain pour nos clients.

De plus, l'inclusion est au cœur de notre culture d'entreprise. SII Canada s'engage à offrir un environnement de travail équitable et respectueux qui favorise la diversité et l'égalité des chances

Apply About employer

More about this job

Responsibilities

Support business operations by investigating functional and technical incidents affecting applications and infrastructure, monitoring production, and contributing to root cause analysis and preventive recommendations. Coordinate incident communications, operational checks, change and release testing, documentation, and continuous improvement of production support processes.

Requirements

A bachelor's or master's degree in IT, engineering, finance, or a related field is requested, or equivalent relevant experience. Candidates should understand IT environments and incident management, have familiarity with SQL and data transfer technologies, and demonstrate strong analytical, communication, prioritization, and collaboration skills; experience expectations range from junior to senior.

Skills

Production Support
Incident Management
Problem Management
Root Cause Analysis
Change Management
Release Planning
SQL
Oracle
MQ
FTP/SFTP
IT Service Management
Application Monitoring
Functional Testing
IT Infrastructure
ServiceNow
Remedy

Visa sponsorship

Not detected in the job text

Keywords

Production Support
IT Service Management
Incident Management
Problem Management
Major Incident Management
Root Cause Analysis
Change Management
Release Planning
Sanity Checks
SQL
Oracle
MQ
FTP/SFTP
Remedy
ServiceNow
Jira
ITIL
Application Monitoring
Functional Testing
IT Infrastructure
Financial Services
Fund Services and Administration
Pricing
Master Data
Custody
Market Services
Follow the Sun Operations

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