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Added 19 hours ago
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Chief Functionnal Analyst MCP Client Domain
National Bank of Canada
Montreal, QC
- Full-time
A career as a Chief Functional Analyst in the MCP - Master Client Profile team is to play a strategic role in customer data management. It means being part of a team at the heart of the…
Added 1 day ago
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Agriculture Supply Analyst
''
Toronto, ON
- Full-time
Reporting to the Senior Manager, North America Agriculture Appetizer Supply, the Agriculture Supply Analyst is responsible for ensuring the efficient flow of agricultural raw materials…
Added 1 day ago
ST
Financial Planning Analyst
Sailun Tire Americas
Woodbridge, ON
- $60,000 to $90,000 USD / year
- Contract
This role offers high-level exposure and close interaction with North American senior management, business unit stakeholders, cost center owners, as well as Group Finance and Operations…
Added 1 day ago
NOC Analyst
Exchange Technology Services Inc.
Winnipeg, MB
Reporting to the NOC Manager, The Tier 1 NOC Analyst serves as the first point of contact for monitoring, incident response, and operational support within the Network Operations Centre.…
Added 1 day ago
ST
Senior Credit Analyst
Sailun Tire Americas
Woodbridge, ON
- $80,000 to $110,000 CAD / year
- Full-time
The Senior Credit Analyst supports the Credit & Collections Manager in managing customer credit risk, optimizing cash flow, and ensuring timely collections across North American operations.…
Added 1 day ago
SS
Growth Product Manager (18-20 Month Mat Leave)
Smart, Savvy + Associates
Vancouver, BC
- Full-time
You're naturally curious about what drives customer behaviour and where opportunities for growth exist. You know how to turn market insights into strategies, bring people together and…
Added 1 day ago
C
Applications Support Sr Analyst - Assistant
Citi
Mississauga, ON
- Full-time
The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability,…
Added 1 day ago
HC
Finance Analyst
Hoom Consulting
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the Director of Finance, the Senior Financial Analyst will play a key role in financial reporting, business analysis, process improvement, compliance, and finance…
Added 1 day ago
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Shareholder Relations Associate
Navacord
Toronto, ON
- $50,000 to $70,000 CAD / year
- Full-time
…calculations. Legal approves contractual interpretations, the Senior Analyst validates financial/data inputs, and Finance retains payment…
Added 1 day ago
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Senior Consultant, Microsoft Security Engineer – Purview & AI Protection
Slalom
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…Purview, SC-300 Identity and Access Administrator, SC-200 Security Operations Analyst, AZ-500 Azure Security Engineer, Microsoft Certified Cybersecurity Architect…
Added 1 day ago
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Senior Consultant, Microsoft Security Engineer – Purview & AI Protection
Slalom
Calgary, AB
- Full-time
…Purview, SC-300 Identity and Access Administrator, SC-200 Security Operations Analyst, AZ-500 Azure Security Engineer, Microsoft Certified Cybersecurity Architect…
Added 1 day ago
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Financial Operations Analyst
Collabera
Toronto, ON
- $20 to $22 CAD / hour
- Contract
Escalate complex issues to the Dealer Relations Associate Director or senior manager.
Added 1 day ago
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Senior Credit Analyst
Robertson & Company Ltd.
Barrie, ON
- $75,000 to $85,000 CAD / year
- Full-time
Our client, a leader in the distribution industry, is seeking a Senior Credit Analyst to join their team at their corporate office in Barrie, Ontario. This role involves evaluating and…
Added 1 day ago
MF
Senior Financial Analyst- Franchising
MTY Food Group
Montreal, QC
- Full-time
MTY Food Group is looking for a Senior Financial Analyst of Accounting, Franchising who will report to the Director of Accounting – Franchising & Corporate.
Added 1 day ago
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Senior Fraud & Risk Analyst - Crypto Casino
Blitzed
Remote, Canada
- $45,000 to $80,000 USD / year
- Full-time
- Remote
Work with payments, compliance and customer support to resolve cases and report emerging risks.
Added 1 day ago
SJ
Associate Brand Manager
So Jobs
Toronto, ON
- $78,300 to $102,300 CAD / year
- Full-time
Senior Analyst, Brand Revenue Growth Management (RGM) / Associate Manager, Brand Revenue Growth Management (RGM)
Added 1 day ago
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Senior Applied Epic Business Systems Analyst
Lockton
Toronto, ON · Greater Toronto Area, Canada
- $115,000 to $140,000 CAD / year
- Full-time
The Senior Applied Epic Business Systems Analyst is the Canadian subject-matter expert of the Applied Epic platform, responsible for ensuring the system is optimized, well-governed, and…
Added 1 day ago
AG
Senior Network Analyst
ATCO Group
Edmonton, AB · AB · Calgary, AB
- Full-time
…foundation that connects and enables a diverse global business. As a Senior Network Analyst, you’ll influence the future of our enterprise network environment, leading technology evolution…
Added 1 day ago
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Copy of Operating Model and Service Transition Analyst, Contact Centre
Miratech
Vaughan, ON · Toronto
- Full-time
7+ years as a business analyst, service management analyst or equivalent, including service transition or operations work.
Added 1 day ago
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Operating Model and Service Transition Analyst, Contact Centre
Miratech
Markham, ON
- Full-time
7+ years as a business analyst, service management analyst or equivalent, including service transition or operations work.
Added 1 day ago
M
Operating Model and Service Transition Analyst, Contact Centre
Miratech
Mississauga, ON
- Full-time
7+ years as a business analyst, service management analyst or equivalent, including service transition or operations work.
Added 1 day ago
M
Copy of Operating Model and Service Transition Analyst, Contact Centre
Miratech
Vaughan, ON
- Full-time
7+ years as a business analyst, service management analyst or equivalent, including service transition or operations work.
Added 1 day ago
GD
Senior System Engineering Analyst, Engineering (HQ SE)
General Dynamics Missions System International
Ottawa, ON
- $90,000 to $120,000 CAD / year
- Full-time
We are looking for Senior Systems Engineering Analysts to join the Headquarters (HQ) Systems Engineering (SE) Team. As a member of the HQ SE team, you will work on the Canadian Armed…
Added 1 day ago
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IT Operations Analyst IV
TD
Toronto, ON
- Full-time
Deliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and…
Added 1 day ago
GS
Analyste support production
Groupe SII
Montreal, QC
- Full-time
Senior : plus de 6 ans d’expérience en IT Service Management, Infrastructure, Production Support ou comme IT Business Analyst.

Groupe SII

Analyste support production

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English · French
Posted: Oct 22, 2026

Original job description

English section of this bilingual listing.

Context

As part of the continued growth of its financial services activities, SII Canada is looking for an IT Production Support specialist to support Follow the Sun operations across several business areas, including Fund Services & Administration, Pricing and Master Data, Custody, and Market Services.

The successful candidate will work closely with business operations support teams, international IT teams, quality-of-service and production stability teams, as well as infrastructure, service, and data providers.

Your Responsibilities

Support business operations teams in resolving functional incidents and issues by analyzing systems and, when required, improving or adjusting configurations with the appropriate IT teams, providers, and vendors.
Support the resolution of minor and major technical incidents affecting applications and infrastructure in accordance with established processes and procedures.
Monitor and analyze system and production disruptions, contribute to Root Cause Analysis, and recommend measures to prevent recurring incidents and defects.
Monitor and functionally test applications used by business teams.
Maintain clear and up-to-date communication with business users, IT teams, and relevant stakeholders, particularly throughout the
Major Incident Management process.
Participate in Change Management and Release Planning activities to identify and monitor potential production disruptions.
Coordinate testing and Sanity Checks during changes and releases, including scheduled weekend interventions.
Perform and monitor daily IT operational checks.
Maintain and enhance documentation, procedures, and knowledge related to production incidents and resolved cases.
Continuously improve Production Support, Incident Management, and Problem Management processes.

Your Profile

Bachelor's or master's degree in Information Technology, Engineering, Finance, or a related field, or equivalent relevant experience.
Strong understanding of IT environments, including application development, infrastructure, or production support.
Knowledge or experience with data transfer and data-feeding technologies such as MQ and FTP/SFTP.
Knowledge or experience with SQL, preferably Oracle, including standard queries such as SELECT and UPDATE.
Understanding of IT Incident and Problem Management processes, preferably within banking, financial services, or insurance.
Experience with ticketing and reporting tools such as Remedy, ServiceNow, and Jira.
ITIL knowledge or certification is considered an asset.
Strong analytical, problem-solving, prioritization, and time-management skills.
Ability to collaborate effectively across multiple teams, providers, and stakeholders.
Ability to perform effectively within a demanding production environment and manage multiple priorities.
Strong written and verbal communication skills.
Ability to collaborate within an international environment.

Experience levels:

Junior: 0 to 2 years of experience in IT Service Management, technical support, Help Desk, Incident Management, or a comparable role.
Intermediate: 2 to 6 years of experience in IT Service Management or Production Support, with the ability to quickly develop a functional and technical understanding of the environment.
Senior: more than 6 years of experience in IT Service Management, Infrastructure, Production Support, or as an IT Business Analyst.

Read the full bilingual original

Contexte

Dans le cadre du développement de ses activités dans le secteur des services financiers, SII Canada recherche un(e) spécialiste en soutien à la production TI afin d’accompagner des opérations selon un modèle « Follow the Sun » sur plusieurs domaines d’affaires, notamment les services et l’administration de fonds (Fund Services & Administration), le pricing et les données de référence (Master Data), la conservation de titres (Custody) et les services de marché (Market Services).

La personne travaillera en étroite collaboration avec les équipes de soutien aux opérations, les équipes TI internationales, les équipes responsables de la qualité de service et de la stabilité de la production, ainsi qu’avec différents fournisseurs d’infrastructure, de services et de données.

Tes Responsabilités

Soutenir les équipes opérationnelles dans la résolution des incidents et problématiques fonctionnelles en analysant les systèmes et, lorsque nécessaire, en ajustant leur configuration avec l’appui des équipes TI, fournisseurs et partenaires concernés.
Prendre en charge et contribuer à la résolution des incidents techniques mineurs et majeurs liés aux applications et aux infrastructures, conformément aux processus et procédures établis.
Surveiller et analyser les interruptions de systèmes ou de production, réaliser ou contribuer aux analyses de causes racines (Root Cause Analysis) et formuler des recommandations permettant de prévenir leur récurrence.
Assurer la surveillance et les tests fonctionnels des applications utilisées par les équipes métier.
Maintenir une communication claire et à jour auprès des utilisateurs, des équipes TI et des parties prenantes concernées, notamment dans le cadre des processus de gestion des incidents majeurs.
Participer aux activités de Change Management et de Release Planning afin d’identifier et de suivre les risques de perturbation de la production.
Coordonner les tests et Sanity Checks lors des changements et mises en production, notamment lors d’interventions planifiées la fin de semaine.
Effectuer et suivre les contrôles opérationnels TI quotidiens.
Enrichir et maintenir la documentation, les procédures et les bases de connaissances relatives aux incidents de production et aux solutions apportées.
Contribuer à l’amélioration continue des processus de Production Support, Incident Management et Problem Management.

Ton Profil

Baccalauréat ou maîtrise en technologies de l’information, ingénierie, finance ou domaine connexe, ou expérience pertinente équivalente.
Bonne compréhension des environnements TI, acquise notamment en développement applicatif, infrastructure ou soutien à la production.
Connaissance ou expérience des mécanismes de transfert et d’alimentation de données tels que MQ et FTP/SFTP.
Connaissance ou expérience de SQL, idéalement avec Oracle, incluant l’utilisation de requêtes standards telles que SELECT et UPDATE.
Compréhension des processus de gestion des incidents et des problèmes TI (Incident & Problem Management), idéalement dans un environnement bancaire, financier ou d’assurance.
Expérience avec des outils de gestion de tickets tels que Remedy, ServiceNow et Jira, notamment pour le suivi et le reporting.
Une connaissance ou certification ITIL constitue un atout.
Excellentes capacités d’analyse, de résolution de problèmes et de gestion des priorités.
Capacité à collaborer efficacement avec plusieurs équipes internes, partenaires et fournisseurs.
Capacité à intervenir efficacement dans un environnement de production exigeant et à gérer plusieurs priorités simultanément.
Excellentes aptitudes en communication écrite et orale.
Capacité à collaborer dans un environnement international.

Expérience Et Savoir-faire

Junior : 0 à 2 ans d’expérience en gestion des services TI (IT Service Management), soutien technique, Help Desk, Incident Management ou dans un environnement comparable.
Intermédiaire : 2 à 6 ans d’expérience en gestion des services TI ou en soutien à la production, avec la capacité d’acquérir rapidement une compréhension fonctionnelle et technique d’un environnement.
Senior : plus de 6 ans d’expérience en IT Service Management, Infrastructure, Production Support ou comme IT Business Analyst.

____________________________________________________________________________________________________________

Context

As part of the continued growth of its financial services activities, SII Canada is looking for an IT Production Support specialist to support Follow the Sun operations across several business areas, including Fund Services & Administration, Pricing and Master Data, Custody, and Market Services.

The successful candidate will work closely with business operations support teams, international IT teams, quality-of-service and production stability teams, as well as infrastructure, service, and data providers.

Your Responsibilities

Support business operations teams in resolving functional incidents and issues by analyzing systems and, when required, improving or adjusting configurations with the appropriate IT teams, providers, and vendors.
Support the resolution of minor and major technical incidents affecting applications and infrastructure in accordance with established processes and procedures.
Monitor and analyze system and production disruptions, contribute to Root Cause Analysis, and recommend measures to prevent recurring incidents and defects.
Monitor and functionally test applications used by business teams.
Maintain clear and up-to-date communication with business users, IT teams, and relevant stakeholders, particularly throughout the
Major Incident Management process.
Participate in Change Management and Release Planning activities to identify and monitor potential production disruptions.
Coordinate testing and Sanity Checks during changes and releases, including scheduled weekend interventions.
Perform and monitor daily IT operational checks.
Maintain and enhance documentation, procedures, and knowledge related to production incidents and resolved cases.
Continuously improve Production Support, Incident Management, and Problem Management processes.

Your Profile

Bachelor's or master's degree in Information Technology, Engineering, Finance, or a related field, or equivalent relevant experience.
Strong understanding of IT environments, including application development, infrastructure, or production support.
Knowledge or experience with data transfer and data-feeding technologies such as MQ and FTP/SFTP.
Knowledge or experience with SQL, preferably Oracle, including standard queries such as SELECT and UPDATE.
Understanding of IT Incident and Problem Management processes, preferably within banking, financial services, or insurance.
Experience with ticketing and reporting tools such as Remedy, ServiceNow, and Jira.
ITIL knowledge or certification is considered an asset.
Strong analytical, problem-solving, prioritization, and time-management skills.
Ability to collaborate effectively across multiple teams, providers, and stakeholders.
Ability to perform effectively within a demanding production environment and manage multiple priorities.
Strong written and verbal communication skills.
Ability to collaborate within an international environment.

Experience levels:

Junior: 0 to 2 years of experience in IT Service Management, technical support, Help Desk, Incident Management, or a comparable role.
Intermediate: 2 to 6 years of experience in IT Service Management or Production Support, with the ability to quickly develop a functional and technical understanding of the environment.
Senior: more than 6 years of experience in IT Service Management, Infrastructure, Production Support, or as an IT Business Analyst.

Partenaire technologique de grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation, avec 16 000 employés, une présence internationale dans 20 pays et un chiffre d'affaires dépassant 1,621 milliard de dollars canadiens.

SII Canada offre à ses clients une expertise technique de pointe dans les domaines du développement d'applications, du web et du mobile, de la cybersécurité et du cloud computing. Nous fournissons également des services d'ingénierie, notamment pour les systèmes embarqués dans divers secteurs industriels. Notre ambition est de faire progresser les systèmes d'information et de contribuer à la création des produits et services de demain pour nos clients.

De plus, l'inclusion est au cœur de notre culture d'entreprise. SII Canada s'engage à offrir un environnement de travail équitable et respectueux qui favorise la diversité et l'égalité des chances

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More about this job

Responsibilities

Support business operations by investigating functional and technical incidents affecting applications and infrastructure, monitoring production, and contributing to root cause analysis and preventive recommendations. Coordinate incident communications, operational checks, change and release testing, documentation, and continuous improvement of production support processes.

Requirements

A bachelor's or master's degree in IT, engineering, finance, or a related field is requested, or equivalent relevant experience. Candidates should understand IT environments and incident management, have familiarity with SQL and data transfer technologies, and demonstrate strong analytical, communication, prioritization, and collaboration skills; experience expectations range from junior to senior.

Skills

Production Support
Incident Management
Problem Management
Root Cause Analysis
Change Management
Release Planning
SQL
Oracle
MQ
FTP/SFTP
IT Service Management
Application Monitoring
Functional Testing
IT Infrastructure
ServiceNow
Remedy

Visa sponsorship

Not detected in the job text

Keywords

Production Support
IT Service Management
Incident Management
Problem Management
Major Incident Management
Root Cause Analysis
Change Management
Release Planning
Sanity Checks
SQL
Oracle
MQ
FTP/SFTP
Remedy
ServiceNow
Jira
ITIL
Application Monitoring
Functional Testing
IT Infrastructure
Financial Services
Fund Services and Administration
Pricing
Master Data
Custody
Market Services
Follow the Sun Operations

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