Jobs in Canada

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Added 8 mins ago
C
Growth Marketing Specialist
Caedus
Canada
- Full-time
…(emails, social touches, automated task flows) to accelerate lead acquisition velocity and drive meeting bookings for…
Added 2 hours ago
BH
Tech Lead - ToolHound
Beacon Holdings
Canada
- Full-time
…from the outside. You'll own the codebase, set the roadmap, lead the team, and be measured on the value you create. This is an AI-native rebuild, not maintenance. ToolHound is a profitable,…
Added 2 hours ago
Senior Software Engineer - Reservations
OpenTable
Toronto, ON
This hybrid role requires working in the office two days per week · This is a hybrid opportunity (two days per week on-site) based out of our downtown Toronto, Ontario office
Added 4 hours ago
A
Bilingual Enterprise Solutions Architect
Arctiq
Quebec, QC
- Full-time
…prior depth in Security. The ideal candidate will confidently lead technical conversations while knowing when to bring in specialized team members for deeper expertise. The ideal candidate…
Added 7 hours ago
AW
Software Development Manager, S3 Storage
Amazon Web Services (AWS)
Vancouver, BC
- Full-time
Come join us and set the course for the next generation of storage optimization solutions for one of the largest scale distributed systems in the world!
Added 8 hours ago
AI
Digital Marketing and Retail Growth Specialist
American Iron & Metal (AIM)
Laval, QC
- Full-time
…from strategy and planning through creative briefs, launch, optimization, and results reporting. It calls for an autonomous marketer who can work with agencies, partner closely with site…
Added 9 hours ago
DI
Sr. Specialist, Social Media & Community Strategy
Definity Insurance Company
Toronto, ON
- Full-time
…Marketing & Communication team, including content marketing, search optimization, web and digital, public relations, and internal…
Added 9 hours ago
AI
Salesforce Financial Services Cloud Technical Lead
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Hybrid (2 days per week in-person at Toronto office preferred)
Added 9 hours ago
AI
Salesforce Senior FSC Developer/Technical Lead
Apptoza Inc.
Toronto, ON
- Contract
Contract - Hybrid (2 days per week in-person at Toronto office preferred)
Added 9 hours ago
T
Site Reliability Engineer II
TD
Toronto, ON
- Full-time
Strategize & lead testing of TD Bank's production like infrastructure with a focus on automation & scale
Added 10 hours ago
AI
Senior Salesforce Developer
Apptoza Inc.
Toronto, ON
- Contract
We are looking for an experienced Salesforce Senior FSC Developer / Technical Lead with strong expertise in Salesforce Financial Services Cloud (FSC), enterprise application development,…
Added 10 hours ago
K
Director, Lifecycle & Organic Growth
KOHO
Remote, Canada
- Full-time
- Remote
Set direction for organic acquisition across koho.ca, SEO, GEO (visibility in AI-powered search), app store optimization and content, alongside the senior domain lead who runs it day to day.
Added 10 hours ago
N
Lead Tools Programmer | Programmeur ou programmeuse outils Lead
NBCUniversal
Montreal, QC
- Full-time
As Lead Tools Programmer, you are responsible for defining, building, and guiding tools and workflows that empower content creators and developers across the project. This role spans…
Added 10 hours ago
AI
Digital Marketing and Retail Growth Specialist
American Iron and Metal
Laval, QC
- Full-time
…from strategy and planning through creative briefs, launch, optimization, and results reporting. It calls for an autonomous marketer who can work with agencies, partner closely with site…
Added 11 hours ago
Software Development Manager, S3 Storage
Amazon
Vancouver, BC
Come join us and set the course for the next generation of storage optimization solutions for one of the largest scale distributed systems in the world!
Added 11 hours ago
AI
Salesforce Senior FSC Developer / Technical Lead
Apptoza Inc.
Toronto, ON
- Contract
Role: Salesforce Senior FSC Developer / Technical Lead
Added 11 hours ago
SG
Digital Marketing & Creative Specialist
Sun Glow Window Covering Products of Canada LTD
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Support search engine optimization (SEO), including keywords, metadata, and content improvements.
Added 12 hours ago
S
Lead DevOps Engineer
Sphera
ON · Simcoe, ON
- Full-time
Work with our FinOps team and engineering to set cost optimization targets, and own the technical execution against them.
Added 12 hours ago
C
Lead Software Engineer, Full Stack, Assistant Vice President
Citi
Mississauga, ON
- Full-time
Markets Operations Technology is seeking a highly skilled and experienced Lead Software Engineer to design, architect, and deliver a high-performance Enterprise Fee Calculation and Billing…
Added 12 hours ago
TU
Communications Officer, Recruitment (Marketing & Communications)
Trent University
Peterborough, ON
- $79,431 to $88,222 CAD / year
- Full-time
Develops content including, but not limited to, e-communications, web, social media, marketing campaigns, publications, brochures, viewbooks, newsletters, videos and supporting recruitment…
Added 12 hours ago
Junior Software Engineer
CSC Generation
Toronto, ON
Reports to: Lead Software Engineer, One Kings Lane
Added 13 hours ago
J
Senior AI Engineer, Marketing
Jobgether
Canada
- Full-time
In this role, you will strengthen and evolve the systems that support complex marketing operations, lead management, and data governance.
Added 13 hours ago
BL
Sr. Specialist, Marketing & Communications
Borden Ladner Gervais LLP (BLG)
Montreal, QC
- Full-time
Added 13 hours ago
A
Marketing Manager (Brilliant Harvest)
AltaML
Calgary, AB
- Full-time
Web Management: Own our company website, including an upcoming redesign, and its ongoing content, SEO, analytics (GA4, Tag Manager, Search Console), and conversion optimization.
Added 15 hours ago
A
Regional Marketing Manager- Edmonton Store Support Centre Office
AutoCanada
AB · Edmonton, AB
- Other
You'll act as a strategic partner to your dealers and work alongside our Media, Design, Web, and Operations teams to turn business problems into strategic marketing solutions across…

Groupe SII

Gestionnaire Incidents (Intermédiaire)

Montreal, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Sep 23, 2026

Original job description

English section of this bilingual listing.

Responsibilities

As part of an IT operations and major incident management team, the selected candidate will play a key role in coordinating, monitoring, and continuously improving major incident management processes within a global environment.

Major Incident Management

Lead major incident conference calls and provide communications and follow-up with stakeholders.
Ensure incident reports are accurate and complete by documenting actions taken and decisions made, with validation from impacted teams.
Monitor major operational incidents and communicate updates to international teams.
Participate in the on-call rotation supporting a Follow-the-Sun (FTS) operating model.
Contribute to improving the quality of services delivered by the team.
Participate in strategic projects and continuous improvement initiatives involving multiple international teams.

Additional Responsibilities

Ensure process alignment across regions within the Follow-the-Sun operating model.
Escalate major incidents and critical events to management when required.
Organize and coordinate meetings with key stakeholders.
Maintain and update operational documentation and Standard Operating Procedures (SOPs).

Continuous Improvement

Promote collaboration and contribute to employee engagement initiatives.
Participate in cross-functional activities and team-wide events.
Identify and propose process optimization and innovation opportunities.

Required Qualifications

3 to 5 years of experience in Incident Management.
Proven experience coordinating and leading major incident management activities.
Good understanding of IT infrastructure and operational environments.
Strong stakeholder management and cross-functional coordination skills.
Excellent written and verbal communication abilities.
Ability to collaborate effectively with teams located across multiple regions and time zones.
Availability to participate in an on-call rotation.

Preferred Qualifications

Technical education or technical background.
Experience working within a Follow-the-Sun support model.
Experience in a large enterprise or highly regulated environment.
Exposure to infrastructure operations and disaster recovery activities.

Read the full bilingual original

Missions

Au sein d'une équipe en charge des opérations TI et de la gestion des incidents critiques, la personne retenue jouera un rôle central dans la coordination, le suivi et l'amélioration continue des processus de gestion des incidents majeurs dans un environnement international.

Gestion Des Incidents Majeurs

Animer les conférences téléphoniques liées aux incidents majeurs et assurer les communications ainsi que les suivis auprès des parties prenantes.
Garantir l'exactitude et l'exhaustivité des rapports d'incidents en documentant les actions réalisées et les décisions prises, avec validation des équipes concernées.
Assurer la surveillance des incidents opérationnels majeurs et communiquer les mises à jour aux équipes internationales.
Participer à la rotation de garde afin de soutenir un modèle opérationnel de type Follow-the-Sun (FTS).

Opérations D'infrastructure

Fournir un soutien lors des activités liées aux opérations d'infrastructure, incluant les interventions planifiées en dehors des heures régulières.
Contribuer à l'amélioration de la qualité des services fournis par l'équipe.
Participer à des projets stratégiques et à des initiatives d'amélioration continue impliquant plusieurs équipes internationales.

Responsabilités Complémentaires

Veiller à l'harmonisation des processus entre les différentes régions dans le cadre du modèle Follow-the-Sun.
Assurer l'escalade des incidents majeurs et des événements critiques auprès de la direction lorsque requis.
Organiser et coordonner les rencontres avec les parties prenantes clés.
Maintenir et mettre à jour la documentation opérationnelle ainsi que les procédures standardisées (SOP).

Amélioration Continue

Favoriser un esprit de collaboration et contribuer aux initiatives d'engagement des employés.
Participer à des événements transversaux et à des collaborations interéquipes.
Identifier et proposer des opportunités d'optimisation des processus et d'innovation.

Profil Recherché

Exigences obligatoires :

Posséder entre 3 et 5 années d'expérience en gestion des incidents.
Démontrer une expérience significative dans la coordination et la gestion d'incidents majeurs.
Avoir une bonne compréhension des infrastructures TI et des opérations technologiques.
Posséder d'excellentes aptitudes en gestion des parties prenantes et en coordination d'équipes multidisciplinaires.
Démontrer de solides compétences en communication écrite et verbale.
Être en mesure de collaborer efficacement avec des équipes réparties dans plusieurs régions et fuseaux horaires.
Être disponible pour participer à une rotation de garde.

Atouts

Détenir une formation ou une expérience à caractère technique.
Avoir évolué dans un environnement de support utilisant un modèle Follow-the-Sun.
Posséder une expérience au sein d'une grande entreprise ou dans un environnement hautement réglementé.
Avoir été exposé aux opérations d'infrastructure et aux activités de reprise après sinistre.

Lead major incident conference calls and provide communications and follow-up with stakeholders.
Ensure incident reports are accurate and complete by documenting actions taken and decisions made, with validation from impacted teams.
Monitor major operational incidents and communicate updates to international teams.
Participate in the on-call rotation supporting a Follow-the-Sun (FTS) operating model.

Infrastructure Operations

Provide support during infrastructure activities, including planned operations outside regular business hours.
Contribute to improving the quality of services delivered by the team.
Participate in strategic projects and continuous improvement initiatives involving multiple international teams.

Additional Responsibilities

Ensure process alignment across regions within the Follow-the-Sun operating model.
Escalate major incidents and critical events to management when required.
Organize and coordinate meetings with key stakeholders.
Maintain and update operational documentation and Standard Operating Procedures (SOPs).

Continuous Improvement

Promote collaboration and contribute to employee engagement initiatives.
Participate in cross-functional activities and team-wide events.
Identify and propose process optimization and innovation opportunities.

Required Qualifications

3 to 5 years of experience in Incident Management.
Proven experience coordinating and leading major incident management activities.
Good understanding of IT infrastructure and operational environments.
Strong stakeholder management and cross-functional coordination skills.
Excellent written and verbal communication abilities.
Ability to collaborate effectively with teams located across multiple regions and time zones.
Availability to participate in an on-call rotation.

Preferred Qualifications

Technical education or technical background.
Experience working within a Follow-the-Sun support model.
Experience in a large enterprise or highly regulated environment.
Exposure to infrastructure operations and disaster recovery activities.

Partenaire technologique de grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation, avec 16 000 employés, une présence internationale dans 20 pays et un chiffre d'affaires dépassant 1,621 milliard de dollars canadiens.

SII Canada offre à ses clients une expertise technique de pointe dans les domaines du développement d'applications, du web et du mobile, de la cybersécurité et du cloud computing. Nous fournissons également des services d'ingénierie, notamment pour les systèmes embarqués dans divers secteurs industriels. Notre ambition est de faire progresser les systèmes d'information et de contribuer à la création des produits et services de demain pour nos clients.

De plus, l'inclusion est au cœur de notre culture d'entreprise. SII Canada s'engage à offrir un environnement de travail équitable et respectueux qui favorise la diversité et l'égalité des chances

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More about this job

Responsibilities

Coordinate major incident response, lead incident calls, communicate updates to stakeholders and international teams, and ensure incident records are complete and accurate. Support infrastructure operations and on-call coverage, maintain operational procedures, escalate critical events, and contribute to cross-regional process improvements.

Requirements

Requires 3 to 5 years of incident management experience, including demonstrated coordination of major incidents, a good understanding of IT infrastructure and operations, and strong communication and stakeholder coordination skills. Candidates must be able to work with teams across regions and time zones and participate in an on-call rotation; technical experience, Follow-the-Sun exposure, and disaster recovery experience are preferred.

Skills

Major Incident Management
Incident Coordination
Stakeholder Management
Cross-Functional Coordination
IT Infrastructure
IT Operations
Incident Reporting
Incident Escalation
Written Communication
Verbal Communication
Follow-the-Sun Operations
On-Call Support
Operational Documentation
Standard Operating Procedures
Process Improvement
Disaster Recovery

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Major Incident Management
Incident Response
Incident Reporting
Stakeholder Communications
Incident Escalation
IT Infrastructure
Infrastructure Operations
Follow-the-Sun
On-Call Rotation
Cross-Functional Collaboration
International Teams
Operational Documentation
Standard Operating Procedures
Continuous Improvement
Process Optimization
Disaster Recovery
Service Quality
Critical Events

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Work requirements

Jobs in Canada