General Manager
- Moncton, NB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Les Rôtisseries St-Hubert has been a passion affair since 1951. Our attentive service, signature flavours, and top-quality ingredients have made our dishes famous, whether served in our restaurants or delivered to your home. We cannot give away the secret ingredients of our BBQ sauce, but we’ll let you in on the company’s timeless success: our employees!
Job Description
As a key contributor to the customer experience, your role will be to:
Candidate Profile
Job Description
As a key contributor to the customer experience, your role will be to:
- establish annual business development plans, in collaboration with head office
- promote and share the establishment’s strategic orientations, positioning, and values with employees
- manage the planning of the budget and financial situation for the establishment
- ensure customer satisfaction and the quality of the St-Hubert customer experience, and implement measures aimed at increasing employee accountability
- establish communication mechanisms for all personnel and host certain meetings
- manage the performance appreciation program
- foster the development of internal succession
- implement all measures required to optimize employee loyalty
- select and train the members of the management team
- ensure that national, regional, and local marketing programs are implemented
- oversee the quality, service, and cleanliness of the establishment
- on occasion, represent the establishment and network to the public and to various business associations
- through your attitude, convey St-Hubert’s principles of integrity and professionalism
Candidate Profile
- Customer focused
- Ability to manage priorities
- Ability to delegate and surround yourself with effective individuals
- Ability to work under pressure
- Ability to plan and organize tasks
- Ability to lead and motivate a team
- Ability to stimulate and support change
- Action-oriented listening
- Ability to recognize and develop talent
- Ability to mobilize a team
- Ability to empower employees
More about this job
Responsibilities
Develop business plans and manage the establishment’s budget, financial performance, customer experience, and operational standards. Lead and develop the management team and employees, implement marketing programs, and represent the establishment and brand when needed.
Requirements
The candidate should be customer-focused and able to plan, organize, prioritize, delegate, and work effectively under pressure. They should also be able to lead and motivate teams, support change, develop talent, and empower employees.
Skills
- Customer Focus
- Priority Management
- Delegation
- Working Under Pressure
- Planning And Organization
- Leadership
- Team Motivation
- Change Management
- Active Listening
- Talent Development
- Team Mobilization
- Employee Empowerment
- Budget Management
- Performance Management
- Customer Satisfaction
- Marketing Program Implementation
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Food & Beverage
- Customer Service & Support
- Finance & Accounting
Keywords
- Restaurant Management
- Business Development Plans
- Strategic Planning
- Budget Management
- Financial Management
- Customer Experience
- Customer Satisfaction
- Employee Accountability
- Staff Communication
- Performance Management
- Succession Planning
- Employee Retention
- Management Team Selection
- Employee Training
- Marketing Programs
- Quality Control
- Customer Service
- Cleanliness Standards
- Business Associations
- Hospitality