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Groupe Touchette

Customer Service Representative

NS, Canada
Dartmouth, NS, B3B 1B8, Canada

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

Responsibilities

Offer exceptional customer service at all times.
Answer inbound client calls to promote the product lines offered by the company or propose alternatives.
Participate in outbound call campaign.
Sales support
Clerical task
Provide solutions to customer issues and concerns in a professional and courteous manner.
Maintain favorable relationships with the customer to encourage repeat and future business.
Enter all client orders in the system.
Follow-up on order and delivery statuses when required by the client.
Perform inventory searches within our network and with external suppliers when required.
Assist Sales Team and support coworkers in executing certain tasks.
Regularly provide feedback on the soundness and effectiveness of the customer service department’s policies and procedures
Effectively help customers with first level problems (1st contact resolution) and escalate to the appropriate departments as needed.
All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.

Success Factors:

Minimum of two years of experience in customer service, sales, distribution, or supply chain.
Experience in the tire or automotive industry is considered an asset.
Good understanding of inventory management and product availability.
Excellent communication skills and ability to build strong customer relationships.
Strong customer focus and commitment to delivering exceptional service.
Excellent organizational, prioritization, and attention-to-detail skills.
Strong problem-solving abilities with a proactive mindset.
Proficiency with Microsoft Office and CRM/ERP systems.

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More about this job

Responsibilities

Handle inbound and outbound customer calls, support sales, enter orders, check inventory, and follow up on order and delivery status. Resolve customer issues professionally, build lasting customer relationships, support coworkers, and provide feedback on customer service procedures.

Requirements

At least two years of experience in customer service, sales, distribution, or supply chain is required; tire or automotive industry experience is an asset. Candidates should have strong communication, customer service, organizational, and problem-solving skills, understand inventory and product availability, and be proficient with Microsoft Office and CRM/ERP systems.

Skills

Customer Service
Sales Support
Inbound and Outbound Calls
Order Entry
Order and Delivery Follow-Up
Inventory Management
Product Availability
Problem-Solving
First-Contact Resolution
Communication
Organization and Prioritization
Attention to Detail
Microsoft Office
CRM/ERP Systems
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales
Distribution
Supply Chain
Tire Industry
Automotive Industry
Inventory Management
Product Availability
Inbound Calls
Outbound Calls
Sales Support
Order Entry
Order Status
Delivery Status
Inventory Searches
External Suppliers
Customer Relationships
First-Contact Resolution
Problem-Solving
Microsoft Office
CRM Systems
ERP Systems
Training
Coaching
Customer Service Procedures

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