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Added 1 hour ago
C
Senior Demand Planner
Confidential
London, ON
- Full-time
Our ideal candidate will be a hands-on leader who enjoys working closely with internal teams and external partners. You love manufacturing and are detail-oriented, proactive, and thrive in…
Added 3 hours ago
A
Design Engineer, North America AMZL Design Engineering
Amazon
St. Thomas, ON
- Full-time
As an Area Manager II at an Amazon fulfillment center, you'll act as a strategic leader overseeing upto 80 associates while driving department level operational improvements. You'll conduct…
Added 4 hours ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 5 hours ago
RM
Labour Relations Assistant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Part-time
This position primarily supports the short-call desk by managing sick call relief coverage, responding to leader requests for additional resources, and filling vacant shifts in accordance…
Added 6 hours ago
AH
Environmental Services
Alberta Health Services
Claresholm, AB
- Part-time
…identifying and reporting potential hazards to your Working Leader and you may also provide training or orientation to Environmental or Laundry…
Added 6 hours ago
AH
Environmental Services
Alberta Health Services
Pincher Creek, AB
- Part-time
…identifying and reporting potential hazards to your Working Leader and you may also provide training or orientation to Environmental or Laundry…
Added 6 hours ago
AH
Assistant Head Nurse - Emergency
Alberta Health Services
St. Albert, AB
- Part-time
As the Assistant Head Nurse (AHN) in the Sturgeon Community Hospital Emergency Department, you will provide clinical and operational leadership to support the effective management of…
Added 6 hours ago
Payments Lawyer
Axiom Talent Platform
Toronto, ON
Axiom is the global leader in high-caliber, on-demand legal talent. Covering North America, the UK, Europe, and APAC, we enable legal departments to drive efficiency and growth and meet the…
Added 7 hours ago
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
The Security & Technology Services Manager is the senior technical leader responsible for the development, delivery, support, programming, integration, cybersecurity, managed technology…
Added 7 hours ago
Warehouse Technician
Bayshore
Burnaby, BC
…required personal protective equipment (PPE) as outlined by their department leader and in accordance with the employer’s safety requirements. This obligation applies to current PPE…
Added 7 hours ago
LC
Apparel Assistant Department Manager Part Time Day
Loblaw Companies Limited
Edmonton, AB
- Part-time
…excellent customer service and memorable experiences. Our Assistant Department Managers are dedicated people leaders who navigate us to providing the best in-store experience for shoppers…
Added 7 hours ago
LC
Owner/Operator - Pickering, ON
Loblaw Companies Limited
Pickering, ON
- Full-time
We’re looking for a leader who inspires their team, brings passion to merchandise and program execution, and continuously looks for new ways to make an impact in the community. As the…
Added 8 hours ago
Registered Practical Nurse, Emergency Department
Sinai Health
Toronto, ON
…real-time impact. As a Registered Practical Nurse, Emergency Department at Mount Sinai Hospital, you’ll find strong interprofessional collaboration, meaningful autonomy through medical…
Added 8 hours ago
HM
Internal Medicine
Health Match BC
Kelowna, BC
- Full-time
The Department Head serves as the primary physician leader for Medical Oncology and is responsible for fostering excellence in clinical care, professional practice, education, research, and…
Added 9 hours ago
Quality Lab Technician
Intertape Polymer Group (IPG)
Truro, NS
Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions - we are a community that values safety, people, passion,…
Added 9 hours ago
JS
Supervisor, Part Time -- Chinook Mall
JD Sports / Livestock / Size?
Calgary, AB
- Part-time
Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes.
Added 9 hours ago
BE
Mechanic - Shop Foreman
Battlefield Equipment Rentals
Timmins, ON
- Full-time
Communicate with the service manager to coordinate tasks and oversee the activities of the department.
Added 9 hours ago
BE
Mechanic - Shop Lead
Battlefield Equipment Rentals
Sudbury, ON
- Full-time
Coordinate tasks with the service manager and oversee the activities of the department.
Added 9 hours ago
E
Director of Care (DOC) - Full Time (FT) - Holyrood
Extendicare
Holyrood, NL
- Full-time
…Director of Care (DOC) is a highly skilled and compassionate leader who leads the care team in delivering exceptional resident centered care at a long-term care home. The DOC manages all…
Added 9 hours ago
GC
Project Manager, Calgary
GUNN Consultants
Calgary, AB
- Full-time
…environment. The Project Manager will report directly to the Department Leader and the duties include, but not limited…
Added 9 hours ago
H
Senior Internal Auditor
Héroux-Devtek
Longueuil, QC
- Full-time
…of innovative production systems have distinguished it as a leader in the domain. With its most recent acquisitions, Heroux-Devtek is bolstering its status as one of the foremost landing…
Added 9 hours ago
B
MES Support Specialist / QA – Industrial Automation
BRP
Valcourt, QC
- Full-time
A summer schedule that varies by department and location
Added 10 hours ago
T
Personal Banking Associate (Future opportunities) - Montreal East (full-time)
TD
L'Assomption, QC · Lachenaie, QC · Mascouche, QC · Montreal, QC · Repentigny, QC · Terrebonne, QC
- Full-time
…faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together,…
Added 10 hours ago
H
Licensed Practical Nurse
HealthCareersInSask.ca
Leader, SK
- Part-time
Facility: Leader and District Integrated Healthcare Facility
Added 10 hours ago
Health Care Aide
Winnipeg Regional Health Authority
Shoal Lake, MB
…the limits of their abilities under the direction of the team…

Groupe Touchette

Customer Service Representative

Toronto, ON, Canada
Etobicoke, ON, M9W 6L2, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Purpose

The Customer Service Representative will support clients and will be an ambassador of an open and collaborative sales culture.

Responsibilities

Offer exceptional customer service at all times.
Answer inbound client calls to promote the product lines offered by the company or propose alternatives.
Participate in outbound call campaign.
Sales support
Clerical task
Provide solutions to customer issues and concerns in a professional and courteous manner.

Maintain favorable relationships with the customer to encourage repeat and future business.
Enter all client orders in the system.
Follow-up on order and delivery statuses when required by the client.
Perform inventory searches within our network and with external suppliers when required.
Assist Sales Team and support coworkers in executing certain tasks.
Regularly provide feedback on the soundness and effectiveness of the customer service department’s policies and procedures
Effectively help customers with first level problems (1st contact resolution) and escalate to the appropriate departments as needed.
All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.

Success Factors:

Technical background: Your college or university studies combined with your 5 to 7 years of experience in sales team management and / or customer service qualifies you as an expert.
Leadership: You know how to quickly gain your team’s trust and possess a natural credibility. Good practice ambassador, you can easily mobilize your team to achieve the objectives set.
Customer focus: You can easily transmit your philosophy to your team which consists of offering each client an exemplary and unique service.
Organizational ability: A high volume of calls doesn’t scare you. You know how to manage stress and establish priorities to meet deadlines.
Problem solving skills: You have a gift for understanding the customer’s needs and can offer a variety of appropriate solutions. Challenges do not scare you; you like to look for answers and find solutions that will improve the processes in place.
You are dynamic, mobilizing leader, team worker, results-oriented and ensure prompt response. You want to take on new challenges and be part of a reputable and experienced team, then you are the person we are looking for!
Having experience in the tire industry is an asset.

Fluency in French and /or English is required.

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More about this job

Responsibilities

The Customer Service Representative will support clients by managing inbound and outbound calls, processing orders, and providing professional solutions to customer issues. They will also assist the sales team, maintain client relationships, and contribute to the effectiveness of department policies.

Requirements

Candidates must have 5 to 7 years of experience in sales team management or customer service, combined with college or university studies. Strong leadership, organizational skills, and the ability to work in a fast-paced environment are essential for success in this role.

Skills

Customer service
Sales support
Inbound calls
Outbound call campaigns
Order entry
Problem solving
Relationship management
Inventory management
Leadership
Communication
Stress management
Time management
Team collaboration
Conflict resolution
Data entry

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Support
Inbound Calls
Outbound Calls
Order Processing
Inventory Management
Leadership
Team Management
Problem Solving
Client Relations
Tire Industry
Clerical Tasks
Communication
Conflict Resolution
Data Entry
Process Improvement
Time Management
Stress Management

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