Customer Service Representative

Job Purpose

The Customer Service Representative will support clients and will be an ambassador of an open and collaborative sales culture.

Responsibilities

• Offer exceptional customer service at all times​.

• Answer inbound client calls to promote the product lines offered by the company or propose alternatives​.

• Participate in outbound call campaign.

• Sales support

• Clerical task

• Provide solutions to customer issues and concerns in a professional and courteous manner.

• Maintain favorable relationships with the customer to encourage repeat and future business.

• Enter all client orders in the system​.

• Follow-up on order and delivery statuses when required by the client​.

• Perform inventory searches within our network and with external suppliers when required​.

• Assist Sales Team and support coworkers in executing certain tasks​.

• Regularly provide feedback on the soundness and effectiveness of the customer service department’s policies and procedures

• Effectively help customers with first level problems (1st contact resolution) and escalate to the appropriate departments as needed.

• All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.

Success Factors:

• Technical background: Your college or university studies combined with your 5 to 7 years of experience in sales team management and / or customer service qualifies you as an expert.

• Leadership: You know how to quickly gain your team’s trust and possess a natural credibility. Good practice ambassador, you can easily mobilize your team to achieve the objectives set.

• Customer focus: You can easily transmit your philosophy to your team which consists of offering each client an exemplary and unique service.

• Organizational ability: A high volume of calls doesn’t scare you. You know how to manage stress and establish priorities to meet deadlines.

• Problem solving skills: You have a gift for understanding the customer’s needs and can offer a variety of appropriate solutions. Challenges do not scare you; you like to look for answers and find solutions that will improve the processes in place.

• You are dynamic, mobilizing leader, team worker, results-oriented and ensure prompt response. You want to take on new challenges and be part of a reputable and experienced team, then you are the person we are looking for!

• Having experience in the tire industry is an asset.

• Fluency in French and /or English is required.