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Added 2 mins ago
AG
Senior Director, Growth
Adelphi Group
Toronto, ON
- Full-time
…unless additional in-office days are directed by their agency or…
Added 2 mins ago
8R
Marketing & Business Development Specialist
88West Realty Ltd.
North Vancouver, BC
- Full-time
…Mainland. Founded on a commitment to integrity, education, and client-first mindset, we're building a reputation as a forward-thinking leader in Metro Vancouver real estate and we're…
Added 17 mins ago
3S
Credit Coordinator / Administrative Assistant - 1 year contract
3 Step Recruitment Inc.
Dorval, QC
- Contract
Our client, a leader in industrial pipe, valve and fitting distribution, is seeking a coordinator to support credit and collection operations and provide administrative assistance to the…
Added 17 mins ago
Coordinator, Programs - START Scarborough
ACCES Employment
Toronto, ON
Reporting to the Manager, Donor Relations, the Coordinator, START Scarborough is responsible for assisting with the coordination, planning, and implementation of programming to ensure…
Added 17 mins ago
Catering Manager - February 2027
Capilano Golf and Country Club
BC · West Vancouver, BC
We are seeking a Catering Manager to lead our catering business through our busy golf season and beyond. This position will report to the Food and Beverage Director to maintain all member…
Added 32 mins ago
PH
Lab Manager, Ref ID, Sus, Resp, Legionella
Public Health Ontario
Toronto, ON
- Full-time
Leadership, team building and client relations management skills to develop and fosters positive employee relations and client/stakeholder partnerships.
Added 32 mins ago
M
Director, Trust & Anti-Fraud // Directeur, Confiance et Anti-fraude
Mistplay
Toronto, ON · Montreal, QC
- Full-time
…You'll work in a tight coordination with our Fraud Analytics Manager and an Engineering Manager, who bring the analysts and engineers; together you define the roadmap, and you are the one…
Added 32 mins ago
T
Customer Experience Associate - Mandarin Language Skills an Asset
TD
Vancouver, BC
- Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 32 mins ago
T
Customer Experience Associate
TD
Vancouver, BC
- Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 32 mins ago
M
Chef Manager
Maquise
St. Andrews, MB · SELKIRK, MB
- Full-time
Overview: The Chef Manager is responsible to ensure the efficient operation of all Food Services at the facility. This encompasses the administration, staffing/scheduling, client/customer…
Added 32 mins ago
C
Relationship Manager
Computershare
Toronto, ON
- Full-time
As a Relationship Manager, you will be responsible for fostering and leveraging of relationships with clients at the Senior management level and ensuring that clients receive the services…
Added 32 mins ago
AC
Construction Project Manager
Albarrie Canada Limited
Barrie, ON
- Full-time
The Construction Project Manager will oversee contract reviews, technical drawing reviews, project planning, material procurement, staffing coordination, scheduling, and client relations.…
Added 47 mins ago
ST
Manager, Investor Services
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Deliver feedback to senior management on team performance, and client challenges.
Added 47 mins ago
M
Director, Trust & Anti-Fraud // Directeur, Confiance et Anti-fraude
Mistplay
Montreal, QC
- Full-time
…You'll work in a tight coordination with our Fraud Analytics Manager and an Engineering Manager, who bring the analysts and engineers; together you define the roadmap, and you are the one…
Added 47 mins ago
M
Director, Trust & Anti-Fraud // Directeur, Confiance et Anti-fraude
Mistplay
Toronto, ON
- Full-time
…You'll work in a tight coordination with our Fraud Analytics Manager and an Engineering Manager, who bring the analysts and engineers; together you define the roadmap, and you are the one…
Added 47 mins ago
NI
Client Retention Manager
NRI Industrial Sales
Mississauga, ON
- Full-time
NRI Industrial Sales is seeking a Client Retention Manager to support the ongoing management and engagement of our B2B client relationships. Reporting to the VP of Sales & Acquisitions,…
Added 1 hour ago
CC
Sales Representative, Banquets & Catering
Compass Canada
Winnipeg, MB
- Full-time
Interact directly with clients to address inquiries, understand client event needs and book event spaces or venues.
Added 1 hour ago
JV
Part-time Member Experience Coordinator - Eglinton
Juno Veterinary
Toronto, ON
- Part-time
Added 1 hour ago
OS
Interim Manager of Program Operations
Ontario Soil and Crop Improvement Association
Guelph, ON
- Full-time
- Temporary
The Interim Manager of Program Operations is responsible for supporting the effective operational management and delivery of agricultural and environmental programs administered by the…
Added 1 hour ago
PI
Program Coordinator
Polycultural Immigrant & Community Services
Mississauga, ON
- Full-time
Address employee relations and disciplinary matters within the authority of the position and in consultation with the Program Manager and Human Resources, as appropriate.
Added 1 hour ago
DA
Estimator - Project Manager Electrical Power Distribution | Estimateur Chargé de projets - Distribution électrique de puissance
Dracon Automatisation
Levis, QC · Dracon - Lévis
- Full-time
Main responsibilities of the estimator – project manager include all activities related to the detailed study of various automation projects and the preparation of quotations for control…
Added 1 hour ago
T
Direct Investing Acquisition Strategy Intern / Co-Op (Winter 2027)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Communications and Colleague Engagement, and working alongside a team of communications professionals, business managers, project managers, marketers and…
Added 1 hour ago
SL
Director, Human Resources Business Partner, Enablement Functions
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
…execution. This includes delivering an exceptional employee and manager experience while delivering HR cycles and practices. You will influence the business to develop a future-focused…
Added 1 hour ago
NC
Criminal Courtworker
Native Counselling Services of Alberta
High Level, AB
- $50,000 to $66,000 CAD / year
- Full-time
Excellent interpersonal relations, conflict resolution, leadership and time management.
Added 1 hour ago
CO
Director of Shelters and Housing
Christie Ossington Neighbourhood Centre
Toronto, ON
- Full-time
Oversee daily operations through a team of managers and supervisors, ensuring services are safe, accessible, and responsive to client needs

Groupe Touchette

Customer Service Representative

Toronto, ON, Canada
Etobicoke, ON, M9W 6L2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Purpose

The Customer Service Representative will support clients and will be an ambassador of an open and collaborative sales culture.

Responsibilities

Offer exceptional customer service at all times.
Answer inbound client calls to promote the product lines offered by the company or propose alternatives.
Participate in outbound call campaign.
Sales support
Clerical task
Provide solutions to customer issues and concerns in a professional and courteous manner.

Maintain favorable relationships with the customer to encourage repeat and future business.
Enter all client orders in the system.
Follow-up on order and delivery statuses when required by the client.
Perform inventory searches within our network and with external suppliers when required.
Assist Sales Team and support coworkers in executing certain tasks.
Regularly provide feedback on the soundness and effectiveness of the customer service department’s policies and procedures
Effectively help customers with first level problems (1st contact resolution) and escalate to the appropriate departments as needed.
All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.

Success Factors:

Technical background: Your college or university studies combined with your 5 to 7 years of experience in sales team management and / or customer service qualifies you as an expert.
Leadership: You know how to quickly gain your team’s trust and possess a natural credibility. Good practice ambassador, you can easily mobilize your team to achieve the objectives set.
Customer focus: You can easily transmit your philosophy to your team which consists of offering each client an exemplary and unique service.
Organizational ability: A high volume of calls doesn’t scare you. You know how to manage stress and establish priorities to meet deadlines.
Problem solving skills: You have a gift for understanding the customer’s needs and can offer a variety of appropriate solutions. Challenges do not scare you; you like to look for answers and find solutions that will improve the processes in place.
You are dynamic, mobilizing leader, team worker, results-oriented and ensure prompt response. You want to take on new challenges and be part of a reputable and experienced team, then you are the person we are looking for!
Having experience in the tire industry is an asset.

Fluency in French and /or English is required.

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More about this job

Responsibilities

The Customer Service Representative will support clients by managing inbound and outbound calls, processing orders, and providing professional solutions to customer issues. They will also assist the sales team, maintain client relationships, and contribute to the effectiveness of department policies.

Requirements

Candidates must have 5 to 7 years of experience in sales team management or customer service, combined with college or university studies. Strong leadership, organizational skills, and the ability to work in a fast-paced environment are essential for success in this role.

Skills

Customer service
Sales support
Inbound calls
Outbound call campaigns
Order entry
Problem solving
Relationship management
Inventory management
Leadership
Communication
Stress management
Time management
Team collaboration
Conflict resolution
Data entry

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Support
Inbound Calls
Outbound Calls
Order Processing
Inventory Management
Leadership
Team Management
Problem Solving
Client Relations
Tire Industry
Clerical Tasks
Communication
Conflict Resolution
Data Entry
Process Improvement
Time Management
Stress Management

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