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Added 7 mins ago
Program Coordinator
Bayshore
Montreal, QC
Fournir un soutien administratif au programme et au centre d’appels pour le service des solutions pour les payeurs au sein de Rx spécialisés Bayshore. Traiter toutes les références des…
Added 7 mins ago
K
Art Supervisor
Klick
Toronto, ON
- Full-time
The Art Supervisor is responsible for generating ideas, creating concepts for design and layout materials from draft stage through to finished product with their copy partner; working…
Added 21 mins ago
TP
Asset Protection Specialists - Supporting Lululemon $27HR
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Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…fraud, reviewing CCTV and exception reports, monitoring the client’s physical security, auditing and driving a shrink elimination…
Added 22 mins ago
Coordinator, Programs - START Scarborough
ACCES Employment
Toronto, ON
Works closely with the Project Manager as well as other ACCES teams, to support client success, as well as community and employer engagement activities
Added 22 mins ago
RH
Community Care Supervisor (14 Month Contract)
RNS Health Care Services
Vaughan, ON
- Contract
…leadership, and innovation? If so, join RNS Health Care as our next Client Care Supervisor (RPN) and help us shape the future of home care…
Added 22 mins ago
RH
Community Care Supervisor (14 Month Contract)
RNS Health Care Services
Newmarket, ON
- Contract
…leadership, and innovation? If so, join RNS Health Care as our next Client Care Supervisor (RPN) and help us shape the future of home care…
Added 37 mins ago
A
Customer Service Experience Representative, Temporary
Aviso
Toronto, ON
- $52,000 to $60,000 CAD / year
- Temporary
Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Customer Service Experience Representative is…
Added 37 mins ago
AW
Delivery Driver
Arrow Workforce Solutions
Mississauga, ON
- Full-time
Report delivery issues, damaged packages, or unsuccessful delivery attempts to the supervisor.
Added 52 mins ago
Officer, Delivery Services (Urban Planning) - External Montreal
Canada Post - Postes Canada
Montreal, QC
Plays a local lead role for national delivery service projects, managing change within Canada Post, and with contractors, customers and government officials. This includes addressing…
Added 52 mins ago
Integration Manager - GO Rail Expansion (ONxpress)
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Toronto, ON
…GO regional rail network with electrification, more frequent service, shorter journey times and a more modernized system for the Greater Toronto and Hamilton…
Added 52 mins ago
A
Customer Service Experience Representative, Temporary
Aviso
Vancouver, BC
- $52,000 to $60,000 CAD / year
- Temporary
Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Customer Service Experience Representative is…
Added 52 mins ago
A
Customer Service Experience Representative
Aviso
Vancouver, BC
- $52,000 to $60,000 CAD / year
- Full-time
Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Customer Service Experience Representative is…
Added 52 mins ago
A
Customer Service Experience Representative
Aviso
Toronto, ON
- $52,000 to $60,000 CAD / year
- Full-time
Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Customer Service Experience Representative is…
Added 1 hour ago
VC
Food Service Worker / POT WASHER
Vancouver Coastal Health
Vancouver, BC
- $25.82 CAD / hour
- Part-time
Within the context of a client and family centered model of care and, in accordance with Vancouver Coastal Health’s (VCH) values, “ We Care for Everyone, We are Always Learning, and We…
Added 1 hour ago
VC
Diet Technician / Supervisor - Casual/On-Call
Vancouver Coastal Health
Vancouver, BC
- $34.81 CAD / hour
- Other
Within the context of a client and family centered model of care and, in accordance with Vancouver Coastal Health’s (VCH) values, “We Care for Everyone, We are Always Learning, and We…
Added 1 hour ago
Security Guard - Penticton BC
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Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.
Added 1 hour ago
VH
NSWOC - Adult Visiting Program (Toronto Central)
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
Inform the nursing supervisor of any client activities, relevant concerns, or changes in the client’s condition or care plan, and submit appropriate documentation to the case coordinator.
Added 1 hour ago
FH
Radiological Technologist - Abbotsford Regional Hospital and Cancer Centre
Fraser Health
Abbotsford, BC
- Part-time
Reporting to the Supervisor, Radiological Technology and the Site Coordinator, Medical Imaging, the Radiological Technologist, practices in accordance with the standards of professional…
Added 1 hour ago
VH
NSWOC - Adult Visiting Program (Toronto Central)
VHA Home HealthCare
Toronto, ON
- Part-time
Inform the nursing supervisor of any client activities, relevant concerns, or changes in the client’s condition or care plan, and submit appropriate documentation to the case coordinator.
Added 1 hour ago
C
Project Manager | Commercial Interiors
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Toronto, ON
- Full-time
Lead with calm, practical judgment when issues arise, balancing client service with commercial and construction realities.
Added 1 hour ago
BO
Inclusive Child Care Worker
BGC Okanagan
BC · Central Okanagan, British Columbia
- Full-time
Evaluates client needs and develops short-term plans to meet such needs.
Added 1 hour ago
G
Operations Supervisor, EPA
gategroup
Dorval, QC · CAN_QC_Dorval_YUL
- Full-time
En collaboration avec les chefs de service, déterminer le nombre d'employés nécessaires par quart.
Added 1 hour ago
S
Operations Consultant - Part Time
Sephora
St. John's, NL
- $18 to $22.5 CAD / hour
- Part-time
1-2 years of retail/client service industry experience, preferably in a stockroom capacity.
Added 2 hours ago
GT
Customer Service Representative
Groupe Touchette
Toronto, ON · Etobicoke, ON
- Full-time
All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.
Added 2 hours ago
MI
Fund Accounting Supervisor, Capital Activity- Private Markets
MUFG Investor Services
Toronto, ON
- $82,500 to $121,000 CAD / year
- Full-time
…with fund governing documents, limited partnership agreements, client instructions, approved templates, and agreed service…

Groupe Touchette

Customer Service Representative

Toronto, ON, Canada
Etobicoke, ON, M9W 6L2, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Purpose

The Customer Service Representative will support clients and will be an ambassador of an open and collaborative sales culture.

Responsibilities

Offer exceptional customer service at all times.
Answer inbound client calls to promote the product lines offered by the company or propose alternatives.
Participate in outbound call campaign.
Sales support
Clerical task
Provide solutions to customer issues and concerns in a professional and courteous manner.

Maintain favorable relationships with the customer to encourage repeat and future business.
Enter all client orders in the system.
Follow-up on order and delivery statuses when required by the client.
Perform inventory searches within our network and with external suppliers when required.
Assist Sales Team and support coworkers in executing certain tasks.
Regularly provide feedback on the soundness and effectiveness of the customer service department’s policies and procedures
Effectively help customers with first level problems (1st contact resolution) and escalate to the appropriate departments as needed.
All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.

Success Factors:

Technical background: Your college or university studies combined with your 5 to 7 years of experience in sales team management and / or customer service qualifies you as an expert.
Leadership: You know how to quickly gain your team’s trust and possess a natural credibility. Good practice ambassador, you can easily mobilize your team to achieve the objectives set.
Customer focus: You can easily transmit your philosophy to your team which consists of offering each client an exemplary and unique service.
Organizational ability: A high volume of calls doesn’t scare you. You know how to manage stress and establish priorities to meet deadlines.
Problem solving skills: You have a gift for understanding the customer’s needs and can offer a variety of appropriate solutions. Challenges do not scare you; you like to look for answers and find solutions that will improve the processes in place.
You are dynamic, mobilizing leader, team worker, results-oriented and ensure prompt response. You want to take on new challenges and be part of a reputable and experienced team, then you are the person we are looking for!
Having experience in the tire industry is an asset.

Fluency in French and /or English is required.

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More about this job

Responsibilities

The Customer Service Representative will support clients by managing inbound and outbound calls, processing orders, and providing professional solutions to customer issues. They will also assist the sales team, maintain client relationships, and contribute to the effectiveness of department policies.

Requirements

Candidates must have 5 to 7 years of experience in sales team management or customer service, combined with college or university studies. Strong leadership, organizational skills, and the ability to work in a fast-paced environment are essential for success in this role.

Skills

Customer service
Sales support
Inbound calls
Outbound call campaigns
Order entry
Problem solving
Relationship management
Inventory management
Leadership
Communication
Stress management
Time management
Team collaboration
Conflict resolution
Data entry

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Support
Inbound Calls
Outbound Calls
Order Processing
Inventory Management
Leadership
Team Management
Problem Solving
Client Relations
Tire Industry
Clerical Tasks
Communication
Conflict Resolution
Data Entry
Process Improvement
Time Management
Stress Management

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