Find work in Canada.

325,392 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
Field Manager
Brand Momentum
Toronto, ON
$65,000 CAD / year
Full-time
We are looking for a hands-on and results-driven Field Manager to support the execution of retail programs across an assigned region. This role is responsible for leading Team Leads (TLs),…
Added just now
Oracle NetSuite Solution Consultant
Oracle
Montreal, QC
$79,900 to $131,300 CAD / year
Full-time
Lead discovery sessions and executive workshops focused on customer business outcomes.
Added just now
Data and AI Customer Solutions Architect
Softchoice
Toronto, ON
Lead with value/ROI: build business cases (productivity, cost to serve, compliance/risk), success metrics, and adoption plans for measurable impact.
Added just now
Senior Facilities Manager
JLL
Ottawa, ON · CAN-CLIENT Ottawa-Ciena
Full-time
Lead the facility management and engineering team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities…
Added just now
Production Supervisor
RTX
Calgary, AB
Full-time
In this role, you will lead and mentor a team of Technicians and Field Service Representatives (FSRs) while establishing a new production program and associated work areas. This includes…
Added 15 mins ago
Safety Coordinator
Nutrien
Lanigan, SK
Full-time
Lead and support incident learning using Learning Teams, TapRoot, and other appropriate cause analysis methodologies, with a focus on understanding operational context, identifying system…
Added 16 mins ago
Senior Chassis Diagnostic Engineer – Driveline & Trailering
General Motors
Markham, ON
Full-time
…logic, and diagnostic validation plans for production vehicle programs. Strong collaboration across systems, software, controls, hardware, validation, and supplier teams is essential, along…
Added 16 mins ago
Software Engineer
Royal Bank of Canada
Toronto, ON
Full-time
Lead and contribute to end-to-end software development activities including:
Added 30 mins ago
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 30 mins ago
Human Resources Manager
Robert Half
Montreal, QC
$85,000 to $110,000 CAD / year
Full-time
Support training, employee development and engagement programs
Added 30 mins ago
Field Safety Advisor
CFM Custom Fabricators & Machinists Ltd.
Saint John, NB
Full-time
…You will support the development and implementation of safety programs, maintain a strong field presence, and collaborate closely with operations to foster a proactive culture of safety…
Added 30 mins ago
Senior Process Engineer - Industrial Water/Wastewater
Black & Veatch
Markham, ON
Full-time
Lead and design water and wastewater treatment systems for various industrial clients. This will include power, gas processing, mining, technology/semiconductor, heavy industry, new energy,…
Added 30 mins ago
Technical Architect Director - PubSec - Mulesoft Canada
Salesforce Partner Canada
Toronto, ON
Full-time
executives at the CxO level, and lead the delivery of a governed, AI-ready data foundation across a progressive, customer-calibrated maturity journey. You are the definitive authority on…
Added 30 mins ago
Proposal & Commercial Operations Lead
Metro Supply Chain
Mississauga, ON
Full-time
The Proposal & Commercial Operations Lead plays a critical role in supporting Metro Supply Chain's revenue growth objectives by leading the preparation and management of customer-facing…
Added 30 mins ago
Chief Financial Officer (CFO) Strategic Business Executive
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Lead all aspects of financial management and reporting.
Added 30 mins ago
Chef de Partie
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Executive Chef, or Sous Chef, the Supervisor is responsible to lead, coach, motivate and oversee all staff and aspects of the Food & Beverage departmental…
Added 30 mins ago
Client Services Representative
CMB Insurance Brokers
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
…learning, and personal growth. With structured development programs, clear advancement opportunities, and a strong commitment to internal talent, CMB empowers its team members to thrive and…
Added 30 mins ago
Manager, Customer Experience - Galerie Aylmer (Part-Time 18.75 hours /week)
Emplo Inc.
Gatineau, QC
Part-time
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Added 30 mins ago
Senior Hydrogeologist
AECOM
Kitchener, ON
$110,000 to $155,000 CAD / year
Full-time
Develop and lead field investigation programs, directing the collection and analysis of field data.
Added 30 mins ago
Animal Feed Customer Service Representative
GVF Group of Companies
Cambridge, ON
Full-time
…farms to be more profitable by providing innovative products, programs and services which lower feeding and livestock producers costs, maximize animal performance, and increase nutritional…
Added 45 mins ago
Head of Paid Search
Valnet Inc.
Montreal, QC
Full-time
We are looking for a Head of Paid Search to own the strategy and financial performance of our paid search programs across the portfolio, with Google Ads as our primary channel. This is a…
Added 45 mins ago
Clinic Manager
WELL Health Diagnostic Centres
Toronto, ON · Scarborough, ON
Full-time
…manager, they will oversee the implementation of company-wide programs and timely reporting of clinic data. Embracing the MyHealth Centre’s mission of treating each patient with dignity,…
Added 45 mins ago
Senior Consultant, Enterprise Risk - IT Audit
MNP
Toronto, ON
Full-time
Mentor IT Audit consultants and lead by example in the IT audit planning, preparing IT testing procedures, testing the IT controls and concluding the IT audit
Added 45 mins ago
Retail Sales Supervisor
Staples Canada
Longueuil, QC · Greenfield Park, QC
Full-time
As a Sales Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will…
Added 45 mins ago
Retail Operations Supervisor
Staples Canada
Granby, QC
Full-time
As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently…

GroupHEALTH Benefit Solutions

Client Retention Rep

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Experience: 3-5 years of experience in a sales or customer retention role.
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

About Us

At GroupStrength, we're shaking up the Canadian group benefits industry with bold, direct-to-client solutions that cut through the noise; saving clients time, money, and frustration.

Our people are what set us apart. From sales to support, we've built a team that's hungry, innovative, and genuinely excited about the difference we're making. We work hard, celebrate wins, and support each other every step of the way. It's the kind of environment where we all thrive and where our people choose to stay because they feel valued, challenged, and part of something bigger.

At GroupStrength you will grow your career and be part of a team that actually loves what they do.

YOUR ROLE

As a Client Retention Representative, you will be the voice that keeps our client relationships strong. You'll connect with existing GroupHEALTH clients to understand how they're feeling about their experience, surfacing concerns early and working alongside our Client Experience and Client Service teams to resolve them. Your ability to listen, problem-solve, and build trust will play a direct role in keeping clients engaged and confident in their choice to partner with GroupHEALTH.

What To Expect

Your onboarding journey at GroupStrength is designed to set you up for success:

Your first 30 days will focus on completing our Client Experience Training Course, beginning conversations with clients, and learning the fundamentals of our retention process.
Over the next 60 days, you'll build proficiency in the client survey process and begin reviewing flagged or unhappy clients directly with your Client Experience Lead.
By 90 days, you'll be confidently managing your own survey caseload, reporting on progress, and contributing ideas for process improvements.

YOUR IMPACT

Contact existing clients to complete Client Experience surveys, gathering honest feedback on their experience with GroupHEALTH.
Diffuse escalated situations and provide support to clients in partnership with the Client Experience and Client Service teams.
Work closely with our customer service and analytical teams to deliver the best possible client experience.
Track all client interactions and data in our CRM system (easy to use and mobile friendly).
Manage your caseload effectively, ensuring regular, consistent follow-up.
Complete a minimum of 15 client experience surveys per week.
Request reference letters from clients who've had exceptional experiences with GroupHEALTH.
Support other departments and internal team members as needed, including customer service and underwriting.
Maintain strong knowledge of the Canadian employee benefits industry and GroupHEALTH's value-added offerings.
Participate in regular retention meetings and ongoing retention training.
Stay aware of the competitive landscape and use that knowledge to support client appeasement and retention strategies.

THIS IS YOU

A driven, empathetic communicator who genuinely cares about client outcomes.
Bachelor's Degree or College Diploma (business major an asset but not required).
3-5 years of experience in a sales or customer retention role.
Group benefits insurance experience is an asset.
Strong problem-solving skills with the ability to quickly identify the root cause of client issues.
Exceptional customer service skills with the ability to empathize with clients.
Highly organized with the ability to manage multiple priorities and maintain strong attention to detail.
Intermediate to advanced knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
Comfortable following established processes while bringing forward ideas for improvement.
Thrives in a performance-based, team-oriented environment.

Your Compensation

At the time of this posting, the estimated annual base salary for this position is $45,000–$50,000. Individual compensation within this range will depend on factors such as job-related skills, relevant experience, and education/training. This reflects the base salary only and does not include our comprehensive total rewards package.

What You'll Get

In addition to a competitive base salary and benefits, you'll enjoy:

Annual and Quarterly Performance Incentives
Ongoing Training and Development Support
A Dynamic On-site Team Culture

We also offer comprehensive health and wellness benefits, including employee wellness activities.

WHY YOU'LL LOVE WORKING FOR GROUPSTRENGTH

We're committed to your professional growth, offering promotion opportunities, career development paths, and various learning and development programs. Our robust health and wellness benefits allow you to customize your plan to fit your needs. Plus, with virtual company-wide events, team socials, and more, we foster a collaborative and engaging work environment.

Join our forward-thinking team and help shape the future of employee benefits sales. Apply now and grow with us!

Apply About employer

More about this job

Responsibilities

Contact existing clients to conduct experience surveys, identify concerns, de-escalate issues, and coordinate resolutions with Client Experience and Client Service teams. Maintain accurate CRM records, manage follow-ups and survey targets, support retention initiatives, and contribute to process improvements.

Requirements

Requires a bachelor's degree or college diploma, with a business major considered an asset, and 3–5 years of sales or customer retention experience. Candidates should have strong communication, empathy, problem-solving, organization, and Microsoft Office skills; group benefits insurance experience is an asset.

Skills

Client Retention
Customer Service
Client Experience Surveys
Communication
Empathy
Problem-Solving
Conflict De-escalation
Relationship Building
Caseload Management
Organization
Attention To Detail
CRM Data Management
Microsoft Office
Follow-Up
Process Improvement
Employee Benefits Knowledge

Benefits

Annual Performance Incentives
Quarterly Performance Incentives
Training And Development
Health And Wellness Benefits
Employee Wellness Activities
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Retention
Group Benefits
Employee Benefits Insurance
Client Experience
Customer Service
Client Experience Surveys
Client Feedback
CRM
Microsoft Office
Word
Excel
PowerPoint
Outlook
Caseload Management
Client Follow-Up
Issue Resolution
Conflict De-escalation
Retention Strategies
Client Appeasement
Underwriting
Competitive Landscape
Process Improvement
Performance Incentives

Report this job