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Added 8 mins ago
Sr. Product Manager
Rivian
Vancouver, BC
Full-time
Added 23 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
MB · Manitoba, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 23 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
NL · Newfoundland and Labrador, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 53 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
NB · New Brunswick, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 54 mins ago
Store Associate
Sherwin-Williams
Milton, ON
…excellent customer service, while consistently meeting the store’s sales…
Added 1 hour ago
Banquet Porter (Part-Time, Contract)
AccorHotel
Calgary, AB
Part-time · Contract
Please note that this is a contract position with the start date in mid-August, 2026 and the end date of January 18, 2027.
Added 1 hour ago
Banquet Server (Part-Time, Contract)
AccorHotel
Calgary, AB
Part-time · Contract
Please note that this is a contract position with the start date in early August, 2026 and the end date of January 18, 2027.
Added 1 hour ago
Seasonal Customer Experience Representative
Indigo Books & Music
Woodbridge, ON · Vaughan, Ontario
From $17.6 CAD / hour
Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 1 hour ago
Assistant Condominium Manager
FirstService Residential Canada
Toronto, ON
Full-time
The Licensee shall not enter into, extend, renew or terminate a contract or other agreement on behalf of a client except with the prior approval of the supervising licensee.
Added 1 hour ago
Bilingual Service Representative
Co-operators
Burlington, ON
Full-time
…enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our…
Added 1 hour ago
Chef de marque / premier·ère chef de marque – Monoferric // Brand Manager/Senior Brand Manager - Monoferric
Pfizer
Kirkland, QC · CAN - QC - Kirkland
Full-time
…dans des contextes thérapeutiques au-delà de l’hôpital, où une part croissante des patient·e·s atteints d’anémie ferriprive est dépistée et…
Added 1 hour ago
Director of Events & Conference Services - Dual Properties
Canadian Niagara Hotels
Niagara Falls, ON
Full-time
Partner with clients from contract to execution, leading site inspections, food tastings, pre-conference meetings, and on-site event management
Added 1 hour ago
Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 2 hours ago
Account specialist, High Value at Risk (HVAR)
BMO
PE · Prince Edward Island, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 2 hours ago
Senior Event Operations Manager
Geotab
Oakville, ON
Full-time
Monitor data hygiene, ensuring all event leads are accurately tagged, segmented, and routed to the correct sales representatives in real-time.
Added 2 hours ago
Territory Manager, Facial Aesthetics - Quebec City and surrounding regions - 14 month contract
Allergan Aesthetics, an AbbVie Company
Quebec, QC
Full-time
Are you looking for an exciting full-time career, where development and high-performance are valued? AbbVie Canada is looking to connect with a Territory Manager to join our commercial…
Added 2 hours ago
Creative Director - 6-Month Contract, with Potential for Extension (Remote)
Geotab
Canada
Temporary
Own, evolve, and govern the global visual brand identity system, including comprehensive style guides, asset libraries, and creative standards for all marketing and sales touchpoints.
Added 2 hours ago
Corporate Traveller - Onboarding Success Manager - Montreal, Vancouver, Calgary, Toronto, Ottawa
Flight Centre
Quebec, QC
…suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through…
Added 2 hours ago
Territory Manager, Facial Aesthetics - Quebec City and surrounding regions - 14 month contract
AbbVie
Quebec, QC
Contract
Are you looking for an exciting full-time career, where development and high-performance are valued? AbbVie Canada is looking to connect with a Territory Manager to join our commercial…
Added 2 hours ago
Senior Manager, Public Relations (13 month fixed term contract)
Lightspeed Commerce
Montreal, QC
Contract
We’re looking for a Senior Manager, Public Relations (13 month fixed term contract) within Lightspeed's Global Communications team, based in Montreal. Reporting to the Director of Public…
Added 2 hours ago
Chef de marque / premier·ère chef de marque – Monoferric // Brand Manager/Senior Brand Manager - Monoferric
Pfizer
Kirkland, QC
Full-time
…dans des contextes thérapeutiques au-delà de l’hôpital, où une part croissante des patient·e·s atteints d’anémie ferriprive est dépistée et…
Added 2 hours ago
Investment Associate, Wealth Management, Nesbitt Burns
BMO
Montreal, QC
Full-time
…with the strength and stability of BMO Financial Group. As part of BMO Private Wealth, BMO Nesbitt Burns professionals operate within a collaborative, team based wealth management model…
Added 2 hours ago
Event Sales Coordinator (3-Month Temp)
Hyatt Regency
Vancouver, BC
Full-time
The Event Sales Coordinator plays a key role in delivering seamless events from initial planning through post-event follow-up. Working closely with Event Sales Managers, this position…
Added 2 hours ago
Photonics RLS Senior Engineer
Ciena
Ottawa, ON
Full-time
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers…
Added 2 hours ago
Head Office Billing Administrator (12-month contract)
The Canada Life Assurance Company
Winnipeg, MB
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

GroupSource LP

Member Services Representative (12-Month Contract)

Calgary, AB, T2H 0C1, Canada

Job type: Full-time
Experience: 1–2 years of experience in a call centre, medical office, or group benefits environment.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Member Services Representative (12-Month Contract)

Who We Are

At GroupSource, we believe great work starts with a strong foundation, built on purpose, people, and partnership. For over 40 years, we’ve partnered with Canadian organizations to design and administer affordable, customized group benefit plans. We’re more than just a service provider; we’re an extension of our clients, committed to delivering exceptional service with care and integrity.

That same commitment extends to our people. We put relationships first because when employees feel seen, supported, and empowered, everyone thrives. From your first day, you’ll step into a collaborative, inclusive, and flexible environment where your voice matters and your growth is championed.

At GroupSource, our client-first mindset drives everything we do. You’ll be part of a team that shows up for one another and for our clients, backed by a leadership team that listens, adapts, and leads with purpose. Together, we turn partnership into impact, delivering real results for our clients and meaningful experiences for our people.

Why This Role Matters

As the Member Service Representative (12-Month Contract), you ensure every member feels supported, informed, and heard. Your ability to deliver accurate information, solve problems, and provide compassionate service directly impacts the member experience and strengthens the trust our clients place in us.

This is a hybrid role based out of our Calgary office, working onsite several days per week with the flexibility to work from home for the remainder.

What You’ll Be Responsible For

Responding to members and providers via phone and email with accurate and timely information.
Assisting members with claims and coverage inquiries with professionalism and care.
Investigating complex inquiries to ensure responses are complete, accurate, and within SLA timelines.
Processing health and dental claims with accuracy and attention to detail.
Managing incoming inquiries from internal staff and sales offices.
Filing correspondence and claims to maintain thorough and organized records.
Supporting team quality by auditing your own claims and, when required, the work of team members.

What You Bring to the Table

Completion of, or near completion of, a post-secondary education program.
Strong data-entry abilities with number-pad proficiency.
Proficiency with Microsoft Office applications.
Excellent verbal and written communication skills, paired with strong listening abilities.
Strong organizational skills and the ability to manage a repetitive, fast-paced workload.
Ability to remain composed and solution-focused during difficult or escalated calls.
Ability to process and audit claims with accuracy.

Nice-to-Haves

1–2 years of experience in a call centre, medical office, or group benefits environment.
Training in business writing.
Fluency in French.

Critical Competencies

An Effective Communicator - Communicates clearly, in a positive & respectful manner.
Empathy: The ability to understand & share the sentiment of customers, ensuring their concerns are acknowledged & addressed effectively.
Problem Solving & Decision Making: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, & identifying best-possible solutions.

Compensation

At the time of this posting, the estimated annual base salary for this position is $47,000–$50,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why Join GroupSource?

Flexible work options designed to support your life, not just your job.
Comprehensive group benefits, retirement savings plans, and health and fitness programs designed to support your overall wellness and lifestyle.
Join a team where collaboration, inclusivity, and authentic relationships fuel our shared success every day.
Whether you’re building new skills or stepping into leadership, you’ll find clear paths, personalized development, and leadership that champions your ambitions.
Your work directly contributes to creating tailored solutions that empower Canadian organizations and improve the lives of their employees.
Enjoy programs that recognize your hard work and support your wellness because thriving at work starts with feeling supported as a whole.

Accommodation and Inclusion

GroupSource is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know - we’re here to help.

If you’re ready to do meaningful work and grow your career with GroupSource, we’d love to hear from you. Click Apply to submit your application.

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More about this job

Responsibilities

The Member Services Representative will respond to member and provider inquiries via phone and email while processing health and dental claims with high accuracy. They are responsible for investigating complex issues and maintaining organized records to ensure service level agreements are met.

Requirements

Candidates should have completed or be near completion of a post-secondary education program and possess strong data-entry and communication skills. Proficiency in Microsoft Office and the ability to manage a fast-paced, repetitive workload are essential for this role.

Skills

Customer service
Data entry
Claims processing
Communication
Problem solving
Microsoft Office
Attention to detail
Business writing
Time management
Active listening
Conflict resolution

Benefits

Flexible work options
Comprehensive group benefits
Retirement savings plans
Health and fitness programs
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Member Services
Group Benefits
Claims Processing
Data Entry
Customer Support
Call Centre
Health Insurance
Dental Claims
SLA
Microsoft Office
Business Writing
Communication
Problem Solving
Hybrid Work
Administration

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