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Added 8 mins ago
Visual Design Lead
Shannex Incorporated
Halifax, NS
Full-time
As the Visual Design Lead, you will deliver customer service excellence as a member of the Brand Team, acting as a company-wide resource for a variety of design and content creation…
Added 8 mins ago
Assistant Account Manager
PROLINK
Toronto, ON
Full-time
…have the opportunity to collaborate with the Digital Strategy Team in designing effective self-service approaches that will transform the way we do business with our…
Added 8 mins ago
Help Desk Analyst
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Must be available to work 7.5 hours per shift. Work environment may necessitate fluctuating work hours and this role participates as a member of the rotating on-call team.
Added 8 mins ago
Sales Associate
PACSUN
ON · Ontario, Canada
Part-time
…executing initiatives and tasks as assigned by the leadership team. Overall, the Sales Associate is expected to work as a positive member of the store team and consistently provide an…
Added 8 mins ago
Cashier
Princess Auto Ltd.
Sault Ste. Marie, ON
Part-time
We’re a private, Canadian-owned company employing over 3600 Team Members. We’re known for providing our customers with the most unique assortment of products, unrivaled customer service and…
Added 8 mins ago
Receiver (days)
Princess Auto Ltd.
Ottawa, ON · Kanata, ON
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Added 8 mins ago
Associate Lawyer
Ritch Williams & Richards
Halifax, NS
Full-time
We are seeking a motivated Associate Lawyer (with 4+ years’ of experience) to join our team. This role is ideal for someone who enjoys litigation, takes ownership of their files, and…
Added 8 mins ago
Cashier
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Department Leader (evenings)
Princess Auto Ltd.
Sault Ste. Marie, ON
Full-time
As an Afternoon/Evening Leader (Team Leader Trainee) at Princess Auto you will help create a fun, safe and unique shopping experience for our customers. We call it Royal Service. You will…
Added 8 mins ago
Project Coordinator
Toronto Transit Commission (TTC)
Toronto, ON
$115,570 to $144,526.2 CAD / year
Contract
…Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many…
Added 8 mins ago
Fit4Less Manager - Whitby Mall
Fit4Less Canada
Whitby, ON
Full-time
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Added 8 mins ago
Director of Public Works
Township of Wellesley
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Full-time
Actively participates as a member of the Senior Management Team (SMT)
Added 8 mins ago
Cybersecurity Systems Administrator II
The University of British Columbia
Vancouver, BC
$8,810.92 to $13,202.5 CAD / month
Full-time
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Added 8 mins ago
Financial Consulting Senior Associate - Business Valuation
RSM Canada
Toronto, ON
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Added 8 mins ago
Sales Associate | Guildford Town Centre | Part Time | $20 per hour
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Health Unit Worker - Urgent & Primary Care Centre (UPCC)
Vancouver Coastal Health
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Demonstrated ability to work independently and as a member of a team.
Added 8 mins ago
Director, National Transportation & Logistics
Reimer Associates Inc.
Brampton, ON
$150,000 to $200,000 CAD / year
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…execution with long-term improvement. The mandate includes building team capability, strengthening performance management, and driving measurable improvements in efficiency, service…
Added 8 mins ago
Grocery Assistant Department Manager - Full Time
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Bolton, ON
Full-time
Provide exceptional customer service to all Team Members, Customers and Vendors
Added 8 mins ago
Patient Access Rep IV FT, Dayshift
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Mental, Behavioral and Emotional Abilities: Possesses ability to work independently and as a team member.
Added 8 mins ago
Fit4Less Manager - Cambridge South
Fit4Less Canada
Cambridge, ON
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The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.
Added 8 mins ago
Delivery Driver/Warehouse
Worldpac
Kitchener, ON
$18.5 CAD / hour
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Worldpac, a leading name in automotive parts distribution, is looking for a Delivery Driver/Warehouse team member to drive an established route(s) to deliver products and/or pick up…
Added 8 mins ago
Controller
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$110,000 to $120,000 CAD / year
Full-time
…financial information clearly. You build trust through respectful service, whether coaching a team member, supporting a budget-holder, or speaking with a…
Added 9 mins ago
Client Service Representative [Hourly]
CIBC
Markham, ON
Part-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…
Added 9 mins ago
Client Service Representative
CIBC
Toronto, ON
Part-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…
Added 9 mins ago
Client Service Representative [Hourly]
CIBC
Toronto, ON
Part-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…

GroupSource LP

Member Services Representative (12-Month Contract)

Calgary, AB, T2H 0C1, Canada

Job type: Full-time
Experience: 1–2 years of experience in a call centre, medical office, or group benefits environment.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Member Services Representative (12-Month Contract)

Who We Are

At GroupSource, we believe great work starts with a strong foundation, built on purpose, people, and partnership. For over 40 years, we’ve partnered with Canadian organizations to design and administer affordable, customized group benefit plans. We’re more than just a service provider; we’re an extension of our clients, committed to delivering exceptional service with care and integrity.

That same commitment extends to our people. We put relationships first because when employees feel seen, supported, and empowered, everyone thrives. From your first day, you’ll step into a collaborative, inclusive, and flexible environment where your voice matters and your growth is championed.

At GroupSource, our client-first mindset drives everything we do. You’ll be part of a team that shows up for one another and for our clients, backed by a leadership team that listens, adapts, and leads with purpose. Together, we turn partnership into impact, delivering real results for our clients and meaningful experiences for our people.

Why This Role Matters

As the Member Service Representative (12-Month Contract), you ensure every member feels supported, informed, and heard. Your ability to deliver accurate information, solve problems, and provide compassionate service directly impacts the member experience and strengthens the trust our clients place in us.

This is a hybrid role based out of our Calgary office, working onsite several days per week with the flexibility to work from home for the remainder.

What You’ll Be Responsible For

Responding to members and providers via phone and email with accurate and timely information.
Assisting members with claims and coverage inquiries with professionalism and care.
Investigating complex inquiries to ensure responses are complete, accurate, and within SLA timelines.
Processing health and dental claims with accuracy and attention to detail.
Managing incoming inquiries from internal staff and sales offices.
Filing correspondence and claims to maintain thorough and organized records.
Supporting team quality by auditing your own claims and, when required, the work of team members.

What You Bring to the Table

Completion of, or near completion of, a post-secondary education program.
Strong data-entry abilities with number-pad proficiency.
Proficiency with Microsoft Office applications.
Excellent verbal and written communication skills, paired with strong listening abilities.
Strong organizational skills and the ability to manage a repetitive, fast-paced workload.
Ability to remain composed and solution-focused during difficult or escalated calls.
Ability to process and audit claims with accuracy.

Nice-to-Haves

1–2 years of experience in a call centre, medical office, or group benefits environment.
Training in business writing.
Fluency in French.

Critical Competencies

An Effective Communicator - Communicates clearly, in a positive & respectful manner.
Empathy: The ability to understand & share the sentiment of customers, ensuring their concerns are acknowledged & addressed effectively.
Problem Solving & Decision Making: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, & identifying best-possible solutions.

Compensation

At the time of this posting, the estimated annual base salary for this position is $47,000–$50,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why Join GroupSource?

Flexible work options designed to support your life, not just your job.
Comprehensive group benefits, retirement savings plans, and health and fitness programs designed to support your overall wellness and lifestyle.
Join a team where collaboration, inclusivity, and authentic relationships fuel our shared success every day.
Whether you’re building new skills or stepping into leadership, you’ll find clear paths, personalized development, and leadership that champions your ambitions.
Your work directly contributes to creating tailored solutions that empower Canadian organizations and improve the lives of their employees.
Enjoy programs that recognize your hard work and support your wellness because thriving at work starts with feeling supported as a whole.

Accommodation and Inclusion

GroupSource is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know - we’re here to help.

If you’re ready to do meaningful work and grow your career with GroupSource, we’d love to hear from you. Click Apply to submit your application.

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More about this job

Responsibilities

The Member Services Representative will respond to member and provider inquiries via phone and email while processing health and dental claims with high accuracy. They are responsible for investigating complex issues and maintaining organized records to ensure service level agreements are met.

Requirements

Candidates should have completed or be near completion of a post-secondary education program and possess strong data-entry and communication skills. Proficiency in Microsoft Office and the ability to manage a fast-paced, repetitive workload are essential for this role.

Skills

Customer service
Data entry
Claims processing
Communication
Problem solving
Microsoft Office
Attention to detail
Business writing
Time management
Active listening
Conflict resolution

Benefits

Flexible work options
Comprehensive group benefits
Retirement savings plans
Health and fitness programs
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Member Services
Group Benefits
Claims Processing
Data Entry
Customer Support
Call Centre
Health Insurance
Dental Claims
SLA
Microsoft Office
Business Writing
Communication
Problem Solving
Hybrid Work
Administration

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