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Added 18 mins ago
Principal Mechanical Designer
Worley
Oakville, ON
Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 18 mins ago
Principal Electrical Engineer
Worley
Oakville, ON
Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 18 mins ago
Marine & Coastal Engineer Level II
Worley
Vancouver, BC
Full-time
Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets.…
Added 33 mins ago
Associate Program - Client Service (Montreal) - November 2026
Dialectica
Montreal, QC
Full-time
…has quickly grown to become a top 5 global leader and trusted partner for the world’s leading investment firms, consultancies, and fortune 500 corporations. With 6 global offices in Europe,…
Added 33 mins ago
Experienced Technicians, Lab and Field Services - Atlantic Canada
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Moncton, NB
Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 33 mins ago
Senior Account Manager
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Full-time
We’re looking for a Senior Account Manager who can confidently own and grow client relationships while making sure the work we deliver actually drives results.
Added 33 mins ago
Principal Consultant, Capital Project Delivery
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$127,900 to $163,100 CAD / year
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…leadership will influence strategic decision-making, strengthen client relationships, support the growth of ERM's mining and resource development practice, and contribute to some of the…
Added 48 mins ago
Experienced Technicians, Lab and Field Services - Atlantic Canada
WSP in Canada
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Added 48 mins ago
Finance Manager
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$130,000 to $145,000 CAD / year
Full-time
Our client is the Canadian arm of a global consumer packaged goods manufacturer. The business runs on a disciplined operating model built around steady organic revenue growth, gross margin…
Added 48 mins ago
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Contract
On behalf of our client, Affinity is seeking a Data Analyst Lead to advance enterprise data platform reporting. This role is responsible for leading a squad dedicated to Equity Financial…
Added 48 mins ago
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…challenges, the firm is committed to integrity, innovation, and client-centered service to deliver results-driven…
Added 48 mins ago
Lead Product Manager
Open Text Corporation
Richmond Hill, ON
…culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape…
Added 1 hour ago
CPU Software Validation Engineering Lead
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Full-time
Ensure platform software compatibility across server, client, and embedded computing environments.
Added 1 hour ago
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Capgemini
Toronto, ON
$120,000 to $135,000 CAD / year
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Added 1 hour ago
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Partner with client stakeholders to understand business priorities, uncover root causes, define requirements, and translate complex needs into actionable data solutions.
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Manager, ERP Delivery Lead
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Toronto, ON
Full-time
We are seeking an experienced Manager, ERP Delivery Lead to lead complex ERP transformation programs and strategic client engagements. This role is accountable for delivery outcomes across…
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Salesforce Technical Lead (Toronto, Hybrid)
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Toronto, ON
$120,000 to $135,000 USD / year
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…digital transformation initiative for a leading Canadian banking…
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Senior Architecte IA/ML | Senior AI/ML Architect, Services professionnels pour le secteur public | Public Sector Professional Services
Amazon Web Services (AWS)
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…de se développer dans le cloud. Notre équipe permet à chaque client de croître en fournissant un service sur mesure, une technologie inégalée et un soutien constant. Nous approfondissons…
Added 1 hour ago
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…customers, identify opportunities to expand relationships, and partner with internal experts to deliver tailored financial solutions. This role offers the opportunity to grow your…
Added 1 hour ago
Intermediate Hydrogeologist
WSP
Toronto, ON · Etobicoke, ON
Ensure high-quality technical work, including field methodology, reporting, and client deliverables;
Added 1 hour ago
Senior Hydrogeologist
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Toronto, ON · Etobicoke, ON
Ensure high-quality technical work, including field methodology, reporting, and client deliverables;
Added 1 hour ago
Assistant Store Manager - Sales & Service, Full Time, Toronto - Pottery Barn Kids and Teen
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Full-time
· Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system
Added 1 hour ago
Canada Mining Practice Lead
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Toronto, ON · Vancouver, BC
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…efficient, advanced infrastructure and environmental stewardship. We partner with clients across industries to responsibly optimize processes, modernize facilities and solve complex…
Added 1 hour ago
Principal Technical Consultant, Permitting Specialist
ERM
Saskatoon, SK · Smithers, BC · Vancouver, BC · Calgary, AB
$117,800 to $147,300 CAD / year
Full-time
Partner with ERM Partners and Project Managers to deliver regulatory support, lead project teams, and ensure timely, high-quality deliverables that meet client and regulator expectations.
Added 1 hour ago
Sr. Customer Success Manager
Assent
Toronto, ON · Ottawa, Ontario
$100,000 to $130,000 CAD / year
Full-time
…Program Support teams to execute on tasks required to achieve client…

GROWTH SHOP

Senior CRM Manager

Canada

Job type: Full-time
Experience: 4–7+ years of CRM/email/SMS/lifecycle marketing experience.
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

Core Purpose

Own CRM strategy and performance across a portfolio of ecommerce clients, turning email and SMS into predictable revenue and retention channels.

Key Responsibilities

Own CRM strategy and 90-day roadmaps for assigned accounts.
Own email + SMS revenue performance.
Develop lifecycle architecture, segmentation, channel mix, and campaign strategy.
Own flow strategy and continuous optimisation.
Lead testing and translate performance data into commercial decisions.
Act as the senior CRM expert in client relationships and QBRs.
Present performance, recommendations, risks, and opportunities to clients.
Identify growth opportunities including SMS, list growth, win-back, replenishment, loyalty, and lifecycle expansion.
Work closely with Creative, Analytics, Paid, and Account Management.
Manage CRM Executives and/or technical CRM resources as applicable.
Maintain high standards for deliverability, QA, compliance, and account structure.
Contribute to pitches, audits, and new-business opportunities.
Turn successful account-level learnings into repeatable CRM frameworks.

What we're looking for:

4–7+ years of CRM/email/SMS/lifecycle marketing experience.
Strong hands-on experience with Klaviyo; Attentive/Postscript experience is a plus.
Strong ecommerce/DTC experience.
Proven understanding of retention revenue and lifecycle marketing.
Strong analytical and commercial thinking.
Experience presenting strategy and performance to clients.
Ability to own multiple accounts independently.
Strong understanding of flows, segmentation, testing, deliverability, and CRM analytics.
Strong leadership and mentoring capability.
Excellent written and verbal communication.
Someone who can think strategically but still understand the technical execution deeply.

What success looks like:

CRM becomes a meaningful and growing revenue channel for assigned clients.
Clients see the Senior CRM Manager as a strategic growth partner.
Email/SMS revenue, RPR, flow performance, and list health improve consistently.
Account opportunities are identified proactively rather than reactively.
CRM delivery is high quality and reliable.
Junior CRM team members become stronger under their direction.
Successful strategies and tests are turned into repeatable Growth Shop systems.

Apply About employer

More about this job

Responsibilities

Own CRM strategy, roadmaps, and email and SMS performance for ecommerce client accounts, including lifecycle architecture, segmentation, flows, testing, and optimization. Advise clients on performance and growth opportunities, lead and mentor CRM team members, and develop repeatable frameworks from successful account-level strategies.

Requirements

Requires 4–7+ years of CRM, email, SMS, or lifecycle marketing experience, strong hands-on Klaviyo experience, and ecommerce or DTC expertise. Candidates should bring analytical and commercial judgment, client presentation skills, deep knowledge of CRM execution, and the ability to manage multiple accounts and mentor team members.

Skills

CRM Strategy
Email Marketing
SMS Marketing
Lifecycle Marketing
Klaviyo
Ecommerce
Retention Marketing
Segmentation
Campaign Strategy
Marketing Automation
A/B Testing
CRM Analytics
Deliverability
Team Leadership
Performance Reporting

Visa sponsorship

Not detected in the job text

Keywords

CRM
Klaviyo
Attentive
Postscript
Email Marketing
SMS Marketing
Ecommerce
DTC
Lifecycle Marketing
Retention Revenue
90-Day Roadmaps
Lifecycle Architecture
Segmentation
Channel Mix
Campaign Strategy
Automated Flows
Continuous Optimization
Testing
CRM Analytics
Deliverability
Quality Assurance
Compliance
List Growth
Win-Back
Replenishment
Loyalty
Quarterly Business Reviews
Client Strategy
Account Management
Growth Frameworks

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