Customer Experience Specialist
- Brockville, ON, Canada
The salary range for this position is 77,100 to 104,300 CAD. · Full-time
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Job details
- Pay
- The salary range for this position is 77,100 to 104,300 CAD.
- Job type
- Full-time
- Apply by
- Experience
- Minimum 5 years of experience in customer service, sales, operations, or project coordination
- Posting language
- English
- Posted
Original job description
Are you passionate about orchestrating complex projects from concept to delivery, ensuring customers receive exceptional service every step of the way? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.
As our new Customer Experience Specialist (Rentals), you'll be coordinating and driving rental projects end-to-end - from equipment assembly and manufacturing through shipment - that ensure our Water Treatment Americas customers receive reliable, on-time solutions. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
What You Will Be Doing
As a key part of the Water Treatment Americas - Rental Operations team, you'll create impact by managing the full lifecycle of rental projects, optimizing schedules and costs while ensuring every customer commitment is met with precision and excellence.
Your main responsibilities include:
Above all, you're a proactive project coordinator with strong organizational skills, customer-facing experience, and the judgment to manage multiple priorities across cross-functional teams. We'd also imagine that you are/have:
Day to day, you can look forward to:
We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.
Are you ready to unlock possibilities at Grundfos? Apply today!
As our new Customer Experience Specialist (Rentals), you'll be coordinating and driving rental projects end-to-end - from equipment assembly and manufacturing through shipment - that ensure our Water Treatment Americas customers receive reliable, on-time solutions. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
What You Will Be Doing
As a key part of the Water Treatment Americas - Rental Operations team, you'll create impact by managing the full lifecycle of rental projects, optimizing schedules and costs while ensuring every customer commitment is met with precision and excellence.
Your main responsibilities include:
- Oversee project management of customer rental orders from award through shipment, including scheduling, equipment assembly, vendor coordination, and contract administration
- Read, interpret, and manage customer specifications, contracts, and commercial terms to ensure accurate project execution
- Coordinate logistics for pickup and shipment of major equipment, monitoring progress to ensure on-time delivery metrics are met
- Collaborate with Sales, Engineering, Operations, Supply Chain, and Finance to optimize project costs, inventory levels, and schedules
- Provide pricing guidance and technical positioning support to Sales teams based on market intelligence and past project data
Above all, you're a proactive project coordinator with strong organizational skills, customer-facing experience, and the judgment to manage multiple priorities across cross-functional teams. We'd also imagine that you are/have:
- College degree or equivalent professional experience
- Minimum 5 years of experience in customer service, sales, operations, or project coordination
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Experience with CRM and ERP systems or similar data management platforms
- Background in water treatment, industrial equipment, or rental operations
Day to day, you can look forward to:
- A working environment built around your needs, with flexible hours, and parental support.
- Annual bonuses, health insurance and a strong focus on well-being activities.
- Three days' additional paid leave for volunteering.
- On-demand training and structured development programmes to support your growth.
We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.
Are you ready to unlock possibilities at Grundfos? Apply today!
More about this job
Responsibilities
Manage customer rental projects from award through shipment, coordinating schedules, equipment assembly, vendors, contracts, and logistics to meet customer commitments and delivery targets. Collaborate with Sales, Engineering, Operations, Supply Chain, and Finance to optimize costs, inventory, and schedules, while providing Sales with pricing and technical positioning support.
Requirements
Requires a college degree or equivalent professional experience and at least five years of experience in customer service, sales, operations, or project coordination. Candidates should have strong organizational and customer-facing skills, be able to manage multiple priorities across teams, and be proficient in Microsoft Office; CRM/ERP experience and relevant industry experience are advantageous.
Skills
- Project Coordination
- Project Management
- Customer Service
- Scheduling
- Equipment Assembly
- Vendor Coordination
- Contract Administration
- Contract Management
- Logistics Coordination
- Cross-Functional Collaboration
- Cost Optimization
- Inventory Management
- Pricing Guidance
- Microsoft Office
- CRM And ERP Systems
Benefits
- Flexible Hours
- Parental Support
- Annual Bonuses
- Health Insurance
- Well-Being Activities
- On-Demand Training
- Structured Development Programs
- Paid Time Off
- Paid Holidays
- Merit Increases
- Employee Stock Purchase Program
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Management & Leadership
- Logistics
- Sales
- Manufacturing
Keywords
- Water Treatment
- Rental Operations
- Rental Projects
- Project Management
- Customer Service
- Customer Specifications
- Contracts
- Commercial Terms
- Equipment Assembly
- Manufacturing
- Vendor Coordination
- Contract Administration
- Logistics
- Shipment Coordination
- On-Time Delivery
- Sales
- Engineering
- Operations
- Supply Chain
- Finance
- Cost Optimization
- Inventory Management
- Market Intelligence
- Pricing Guidance
- Technical Positioning
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- CRM Systems