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GRUNDFOS

Service Coordinator

Brockville, ON, Canada

Pay: The salary range for this position is $ 53,300.00 - $72,880.00.
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 2+ years of experience in service coordination, dispatching, or customer service operations
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Are you passionate about orchestrating seamless service experiences and ensuring customers receive world-class support for critical water technology solutions? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Service Coordinator, you will be coordinating end-to-end service activities that keep our customers' pump and water technology systems running at peak performance, from scheduling and dispatching field technicians to managing service orders and ensuring timely resolution of customer needs. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What You Will Be Doing

As a key part of the Commercial Service Operations team, you'll create impact by driving customer satisfaction and operational excellence by ensuring every service interaction is efficiently coordinated, accurately documented, and delivered on time.

Your main responsibilities include:

Coordinate and schedule service activities including installations, maintenance, and repairs for field service technicians
Serve as the primary point of contact for customers, managing service requests from intake through completion
Process and track service orders, purchase orders, and work orders in ERP systems to ensure accuracy and timely invoicing
Collaborate with sales, technical support, and field teams to prioritize urgent service needs and optimize technician utilization
Maintain detailed service records, generate reports on key performance metrics, and identify opportunities for process improvement
Support quoting and proposal preparation for service contracts and ad-hoc repair work

What Makes You a Great Fit

Above all, you are a detail-oriented coordinator with strong organizational skills, a customer-first mindset, and the ability to juggle multiple priorities in a fast-paced service environment. We would also imagine that you have:

2+ years of experience in service coordination, dispatching, or customer service operations
Proficiency with ERP or service management systems (e.g., SAP, Salesforce, or similar)
Strong communication skills with the ability to interface effectively with customers, technicians, and internal stakeholders
Excellent organizational and time-management skills with high attention to detail

It is a plus if you also:

Experience in the pump, HVAC, or industrial equipment service industry
Familiarity with service contract management and warranty processes
Associate's or Bachelor's degree in business administration or a related field

Why you will love working here

A working environment built around your needs, with flexible hours, home working opportunities and parental support.
Annual bonuses, health insurance and a strong focus on well-being activities.
Three days' additional paid leave for volunteering in your community.
Access to on-demand training and learning sessions and carefully structured programs to pursue personal and professional development opportunities.

To get to know us better, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.

The salary range for this position is $ 53,300.00 - $72,880.00. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of the total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. The salary rates are benchmarked and reflect the target for new hire salaries for the position in this region.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com

Apply About employer

More about this job

Responsibilities

Coordinate installations, maintenance, and repairs by scheduling and dispatching field technicians, managing customer requests, and tracking service, purchase, and work orders. Collaborate with internal teams to prioritize urgent needs, maintain service records and performance reports, and support service quotes and proposals.

Requirements

Candidates should have at least two years of experience in service coordination, dispatching, or customer service operations, along with proficiency in ERP or service management systems. Strong communication, organization, time management, attention to detail, and a customer-first approach are required; experience in pump, HVAC, or industrial equipment service and a relevant associate or bachelor's degree are advantageous.

Skills

Service Coordination
Scheduling
Dispatching
Customer Service
Service Order Management
ERP Systems
Purchase Order Processing
Work Order Management
Technician Utilization
Service Recordkeeping
Performance Reporting
Process Improvement
Quoting
Communication
Organization
Time Management

Benefits

Flexible Hours
Work-From-Home Opportunities
Parental Support
Annual Bonuses
Health Insurance
Well-Being Activities
On-Demand Training
Professional Development Programs
Paid Time Off
Paid Holidays
Merit Increases
Employee Stock Purchase Program

Visa sponsorship

Not detected in the job text

Keywords

Service Coordination
Field Service
Dispatching
Installations
Maintenance
Repairs
Pump Technology
Water Technology
Customer Service
Service Requests
Service Orders
Purchase Orders
Work Orders
ERP Systems
SAP
Salesforce
Technician Utilization
Service Contracts
Warranty Processes
Quoting
Proposal Preparation
Invoicing
Performance Metrics
Process Improvement
Industrial Equipment
HVAC

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