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Added 1 min ago
CC
Client Portfolio Manager, Quantitative Equity
Connor, Clark & Lunn Investment Management (CC&L)
Vancouver, BC
- Full-time
Lead and participate in client meetings, investment reviews, consultant meetings and presentations, responding to sophisticated investment questions and requests
Added 4 mins ago
T
Group Risk Specialist (ATH 5211)
TD
Toronto, ON
- Full-time
Through advanced analytics involving big data - data collection, wrangling, and exploration - perform detailed analytics to identify opportunities to enhance credit extension and lending…
Added 4 mins ago
T
Specialized Finance Manager – TDS Finance Capital Reporting
TD
Toronto, ON
- Full-time
Lead the design and delivery of enterprise Power BI dashboards with advanced DAX, data modeling, and optimization.
Added 4 mins ago
K
Associate Director, Media Planning
Klick
Toronto, ON
- Full-time
…communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI capabilities.…
Added 4 mins ago
H
Manager, Data & Insights
HIEC
Burlington, ON
- Full-time
Lead the data strategy, measurement frameworks, and analytics requirements for the continued redevelopment of ApprenticeSearch.com.
Added 4 mins ago
M
RQ00756 - Business Analyst - Senior
Maarut
Toronto, ON
- Contract
The purpose of this procurement is to procure one Senior Business Analyst required for the Clinical Data Foundation (CDF) Program.
Added 4 mins ago
Senior Network Designer
Rogers Communications
Brampton, ON
Lead the design, integration, testing, deployment, troubleshooting, and evolution of cloud-native network functions and subscriber data platforms.
Added 6 mins ago
IP
Production Planner
InterPro Pipe + Steel
Calgary, AB
- Full-time
Have a clear understanding of operational concepts such as just-in-time planning, lead time, weeks on hand and weeks of supply
Added 6 mins ago
CC
Client Portfolio Manager, Quantitative Equity
Connor, Clark & Lunn Investment Management (CC&L)
Vancouver, BC
- Full-time
Lead and participate in client meetings, investment reviews, consultant meetings and presentations, responding to sophisticated investment questions and requests
Added 6 mins ago
QH
PACS Clinical Informatics Specialist - Diagnostic Imaging
Quinte Health
Belleville, ON
- Full-time
Provides technical, application and data analysis leadership with respect to PACS utilization.
Added 6 mins ago
RC
Supervisor, Azure Data Integration & Migration
RSM Canada
Toronto, ON
- Full-time
We are seeking a strategic and hands-on Data Integration & Migration Supervisor to lead enterprise data migration and system integration initiatives. This role is ideal for a seasoned…
Added 6 mins ago
NV
Full Stack Developer (React / .NET) - (ID#5569)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
…enhancing and modernizing an enterprise Financial Planning and Analytics web application. This role requires a strong hands-on developer with experience in solution architecture, enterprise…
Added 6 mins ago
RI
Senior Technical Product Manager-OneTrust, GRC Platforms & AI Integration
Rose International
Toronto, ON
- Full-time
Demonstrated ability to lead technical integrations, architect practical solutions, and manage vendor relationships
Added 6 mins ago
S
Manager, Payments Incident Response & Resiliency (Bilingual Spanish)
Scotiabank
Toronto, ON
- Full-time
Lead and support the incident response process for payment applications, ensuring timely identification, classification, prioritization, and resolution of payment-related incidents.
Added 6 mins ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
Lead, manage and grow our Quebec P&C Actuarial Services team, including team development, client service delivery and business growth
Added 6 mins ago
PC
Valuations Financial Instruments, Director
PwC Canada
Toronto, ON
- Full-time
Lead Valuations teams, coaching and supporting team development and sharing technical knowledge across the national and global PwC network.
Added 6 mins ago
PC
Valuations Financial Instruments, Senior Manager
PwC Canada
Toronto, ON
- Full-time
Lead Valuations teams, coaching and supporting team development and sharing technical knowledge across the national and global PwC network.
Added 8 mins ago
WC
Field Recruiter
Waste Connections of Canada
Coquitlam, BC
- Full-time
Participate in and lead recruitment-related projects, driving continuous improvement in processes and strategies
Added 8 mins ago
K
Senior Presentation Designer
Klick
Toronto, ON
- Full-time
…communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI capabilities.…
Added 8 mins ago
RB
Data Scientist, Global AML Transaction Monitoring
Royal Bank of Canada
Toronto, ON
- Full-time
Transaction monitoring innovation lead for new analytics/quantitative transaction monitoring methods and technologies
Added 8 mins ago
RB
Associate Director - Lead Data Modeler/Analyst
Royal Bank of Canada
Toronto, ON
- Full-time
We are looking for a Associate Director - Lead Data Modeler/Analyst to lead the design and delivery of enterprise-grade data models across our cloud data lake. This is a senior leadership…
Added 8 mins ago
Business Analyst - Regional Home & Community Care/Primary Health Care/Regional Care Integration
Fraser Health
Surrey, BC
Fraser Health is building the next generation of Home & Community Care integrated, data-driven, and digitally enabled. We are seeking a Functional Analyst/Business Analyst to play a pivotal…
Added 8 mins ago
TT
Digital Controls Technical Specialist
trane technologies
Montreal, QC
- Full-time
…Nuvolo, and more - combines technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. Whether you're…
Added 11 mins ago
KF
DTC Manager
Korn Ferry
Newmarket, ON
- $110,000 to $130,000 USD / year
- Full-time
…is both a strategic thinking and hands-on operator who will lead the development and execution of digital plans to connect with the target market, elevate brand image and deliver best in…
Added 11 mins ago
E
Senior AI Engineer / AI Agent Lead
Emplia
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
As Senior AI Engineer / AI Agent Lead, you will be responsible for the architecture, development, testing, and continuous improvement of the intelligence layer behind the Emplia Agent.

GSK

Manager, Customer Experience, Medical Affairs

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Over the last few years, Medical has advanced from the initial buzz of “omnichannel” to a customer-focused culture that is deeply integrated within the Canadian Medical Strategy and Operating Model and embedded within the organization’s day-to-day operations. Join the growing Medical Customer Experience (CX) team as we continue to embrace the needs of the modern HCPs and integrate this culture across the organization.

Reporting to the Lead, Medical Strategy, Performance, and Operations, the Manager, Customer Experience, Medical Affairs will contribute to the development of a fully integrated CX ecosystem that is customer-centric, people-focused, and deeply rooted within our scientific strategies, ensuring we optimize access to scientific information, maximize impact on H

CPs’ scientific beliefs, and actively reshape the Canadian healthcare landscape in support of patients. The Manager, Customer Experience, Medical Affairs will partner directly with assigned asset teams to integrate the customer-centric culture and bring impactful HCP engagements to life. Additionally, the Manager, Customer Experience, Medical Affairs will partner locally, regionally, and globally to manage, integrate, and optimize enterprise-level CX initiatives across the Canadian LOC.

Balancing individual TA team needs with strategic enterprise thinking will be essential as the Manager, Customer Experience builds trusted relationships with stakeholders across local, regional, and global organizations. Whether working within an assigned TA team or across the local enterprise, the Manager, Customer Experience leads the strategic design, execution, and optimization of high-value, seamless, and impactful HCP engagements, in alignment with the asset strategy and Medical business objectives.

Responsibilities
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

Lead CX strategy and execution with the assigned TA(s) and/or across Medical to:

Build CX capabilities and maturity for Medical, champion a customer-centric, data-driven, and enterprise mindset to continue advancing the customer experience.
Lead CX tactics development and embed into asset-level strategies, in alignment with overarching Medical business objectives, to formulate meaningful HCP engagement plans.

Translate asset strategies into insight-led CX journeys with clear customer needs, objectives, audiences, touchpoints, measures, and accountabilities

- - Contribute to enterprise-level CX strategy development and execution.
  - Accelerate the adoption of priority CX solutions, channels, and tactics to drive impactful HCP engagements.
  - Optimize scientific content generation, localization, utilization, and engagement.
  - Amplify and integrate the user voices across Head Office and Field roles to drive co-creation and adoption.
  - Design and implement future-focused ways of working, workflows, and processes that simplify execution and accelerate impact delivery across Medical.
  - Measure performance, generate insights, and communicate results with a focus on continuous process and quality improvement.
  - Adopt an agile approach to CX integration and change management to ensure sustainable growth, adoption, and execution.
- Partner with other Medical functions, including Governance, Medical Education, Medical Information and Pharmacovigilance, and Evidence Generation teams, to ensure strategic alignment, drive organizational efficiency, and maximize impact.
- Partner with Commercial teams to ensure an integrated CX approach with coordinated HCP engagements.
- Collaborate with external vendors and agencies to deliver and manage CX solutions.
- Cultivate a bold and courageous appetite for innovation while working within established governance, legal, and compliance frameworks to ensure appropriate risk management
- Stay up to date on evolving CX discipline and standards across industries and within pharmaceuticals.

Why You?

Working model
This role is hybrid. You will be expected to work from a GSK office in Mississauga 2-3 days per week, with agreed remote days.

Basic Qualifications

We are seeking professionals with the following required skills and qualifications to help us achieve our goals:

Minimum 2 years of experience in Medical Affairs, or Pharmaceuticals with experience in partnering with Medical Affairs, or Customer Experience/CX in a regulated industry (e.g. healthcare, banking, government)
Degree in science, health care, mathematics, engineering, business management, digital, systems, and/or a related field.
Knowledge of CX, artificial intelligence, digital platforms, and systems used in the pharmaceutical industry and across other industries leading on CX.
Strategic thinker with an enterprise mindset and experience in change management.
Complex project management experience with the ability to problem-solve and prioritize effectively.
Demonstrated ability to translate customer and user needs into journey designs, business requirements, prioritized backlogs, measurement plans, and scalable solutions. Data-driven mindset with the ability to measure performance and generate actionable insights.
Accountable and flexible with the ability to work independently and in team settings.
Ability to lead with influence and impact as an individual contributor.
Enterprise mindset with the ability to successfully engage multiple stakeholders.
Experience with agile ways of working and/or methodologies. Knowledge or experience with specific methodologies (e.g. Scrum, Kanban) is considered an asset

Preferred QualificationsIf you have the following characteristics, it would be a plus:

Experience with agile ways of working and/or methodologies. Knowledge or experience with specific methodologies (e.g. Scrum, Kanban) is considered an asset

What success looks like
You will help make customer interactions simpler, more consistent and more valuable. You will build trust with internal partners and external users. You will deliver clear metrics and visible improvements. You will grow your skills and influence while helping the business focus on outcomes that matter to patients and healthcare teams.

Ready to apply?
We welcome people who bring empathy, practical problem solving and a collaborative mindset. If you want to help shape how customers experience our services in Canada, please apply now. We look forward to hearing how you can help get ahead of disease together.

GSK uses artificial intelligence (AI) tools as part of the recruitment process to assist in screening and assessing applicants. Final hiring decisions are made by hiring managers, with support from recruiters.

This advertisement relates to a current vacancy.

Skills

Cross-Functional Leadership, Digital Fluency, Enterprise Thinking, High Impact Communication, Launch Excellence, Patient ImpactIn compliance with Ontario's provincial pay transparency legislation, this job posting includes a salary range to support equitable and informed hiring practices. The annual compensation for this role is CAD124,000 to CAD174,000 , determined based on experience, qualifications, and internal equity. GSK is dedicated to promoting transparency and fairness throughout our recruitment process.Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process.

Why GSK?
Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. GSK is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact us at canada-recruitment@gsk.com. Please do not send resumes to this e-mail and instead apply through the online application process of this posting.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

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More about this job

Responsibilities

The Manager will lead the development and execution of customer experience strategies to integrate a customer-centric culture within Medical Affairs. They will partner with asset teams to design impactful HCP engagements and optimize scientific content delivery across the organization.

Requirements

Candidates must have at least 2 years of experience in Medical Affairs, Pharmaceuticals, or CX within a regulated industry. A degree in a relevant field such as science, healthcare, business, or digital is required, along with strong project management and strategic thinking skills.

Skills

Customer Experience
Medical Affairs
Strategic Planning
Project Management
Change Management
Data Analysis
Stakeholder Management
Omnichannel Strategy
Agile Methodologies
Pharmaceutical Industry
Digital Platforms
Scientific Communication
Cross-Functional Leadership
Process Optimization
Risk Management

Visa sponsorship

Not detected in the job text

Keywords

Medical Affairs
Customer Experience
CX
Omnichannel
HCP Engagement
Pharmaceuticals
Strategy
Change Management
Project Management
Agile
Scrum
Kanban
Artificial Intelligence
Digital Platforms
Data-Driven
Governance
Compliance
Scientific Strategy
Healthcare
Stakeholder Engagement

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