Jobs in Canada

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Added 28 mins ago
G
Forest Gardens Farm Team
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
…Rehabilitation, coordinating with the Grants and Prospect Development Manager while ultimately sharing information with the Board of Directors, you will help shape the future of our…
Added 3 hours ago
AW
Software Development Manager, S3 Storage
Amazon Web Services (AWS)
Vancouver, BC
- Full-time
As a Software Development Manager with-in the S3 Request Plane, you will help your team to design, develop and deliver global highly available services that provide robust, safe, scalable…
Added 3 hours ago
MT
Manager, Internal Communications
Miller Thomson LLP
Montreal, QC
- Full-time
Responsible for developing and executing the Firm's internal communications strategy, plan, operations, measurement and reporting. The role works to ensure that internal audiences are…
Added 4 hours ago
AI
Digital Marketing and Retail Growth Specialist
American Iron & Metal (AIM)
Laval, QC
- Full-time
Strong expertise in Meta Ads Manager, including paid campaign strategy, audience targeting, creative testing, budget optimization, and conversion tracking.
Added 5 hours ago
AI
Manager, Marketing - AGF Capital Partners
AGF Investments
Toronto, ON
- Full-time
Headquartered in Toronto, Canada, AGF has investment operations and client servicing teams on the ground in North America and Europe. AGF serves more than 820,000 investors. AGF trades on…
Added 5 hours ago
MS
Knowledge & Learning Program Manager (Hybrid)
Motorola Solutions
BC · British Columbia,CAN Offsite
- Full-time
The Centralized Managed Support Operations (CMSO) organization is seeking a Knowledge & Learning Program Manager to serve as the dedicated Readiness Partner for the NSOC business unit. In…
Added 6 hours ago
F
Business Development Coordinator
Fasken
Toronto, ON · Montreal, QC · Vancouver, BC
- Full-time
Reporting to the Senior Manager, Business Development, this role is responsible for supporting the members and activities of the firm-wide Business Development (BD) Team. The BD Coordinator…
Added 6 hours ago
P
Associate Creative Strategist
Phoenix
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Reporting to the Director of Creative Strategy, you’ll work day to day with Creative Strategists on each brand to turn monthly plans into briefs, iterate on our best-performing ads, and…
Added 6 hours ago
K
Director, Lifecycle & Organic Growth
KOHO
Remote, Canada
- Full-time
- Remote
…up. As Director, Lifecycle & Organic Growth, you'll set the strategy for both and lead the teams that deliver it. On the Lifecycle side that means email, push, in-app, and SMS. On the…
Added 6 hours ago
AI
Digital Marketing and Retail Growth Specialist
American Iron and Metal
Laval, QC
- Full-time
Strong expertise in Meta Ads Manager, including paid campaign strategy, audience targeting, creative testing, budget optimization, and conversion tracking.
Added 6 hours ago
D
Head of Marketing
DESTAWED
Brampton, ON
- Full-time
We are seeking a creative, results-driven Head of Marketing to oversee Destawed’s day-to-day marketing operations, strengthen our digital presence, and drive business growth. This hands-on…
Added 6 hours ago
BI
Community Manager, Social & Content - 7 Days to Die | Gestionnaire de communauté, Réseaux sociaux et contenu - 7 Days to Die
Behaviour Interactive
Montreal, QC
- Full-time
As Community Manager, Social & Content for 7 Days to Die, you will own the game's social content strategy and day-to-day social presence. Working closely with Product, Production,…
Added 6 hours ago
FS
Manager, Commercial Strategy
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
The Manager, Commercial Strategy operates as a key advisor to the Commercial Leadership Team (CLT), translating complex information into clear, actionable insights through strong written…
Added 7 hours ago
Software Development Manager, S3 Storage
Amazon
Vancouver, BC
As a Software Development Manager with-in the S3 Request Plane, you will help your team to design, develop and deliver global highly available services that provide robust, safe, scalable…
Added 7 hours ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Toronto, ON
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 7 hours ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Toronto, ON
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 7 hours ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Montreal, QC
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 7 hours ago
Technical Account Manager Prin
Dayforce
Canada
…rapidly growing SaaS product, the Principal Technical Account Manager (TAM) delivers premium, high-touch account management services to a portfolio of high-value, complex accounts. In this…
Added 7 hours ago
End User Support Analyst
Agriculture Financial Services Corporation
Lacombe, AB
Reporting to Manager, Team Member Experience and Service Management, the End User Support Analyst’s responsibility will include, but not limited to, effectively performing day-to-day…
Added 7 hours ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Vancouver, BC
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 7 hours ago
Senior Manager, Executive Reporting & Advisory
Scotiabank
Toronto, ON
The Senior Manager, Tech Executive Reporting & Board Advisory, is the driving force behind how ScotiaTech shows up to the Board, the CEO, and senior leaders across Technology. Accountable…
Added 7 hours ago
S
Lead DevOps Engineer
Sphera
ON · Simcoe, ON
- Full-time
…listeners, backend pools, custom rules, and TLS, as well as Traffic Manager profiles for multi-region routing and…
Added 9 hours ago
AM
Manager, Marketing - AGF Capital Partners
AGF Management
Toronto, ON
- Full-time
Headquartered in Toronto, Canada, AGF has investment operations and client servicing teams on the ground in North America and Europe. AGF serves more than 820,000 investors. AGF trades on…
Added 9 hours ago
QM
Chef de produit principal / Senior Product Manager
Quantum Management Services Ltd.
Montreal, QC
- Full-time
…de l'ingénierie, du marketing, des ventes, du support et des…
Added 9 hours ago
M
Community Engagement Advisor
Metrolinx
Toronto, ON
- Full-time
Must have a valid Ontario Class “G” driver’s licence and must meet corporate standard for a good driving record

GSK

Manager, Customer Experience, Medical Affairs

Mississauga, ON, Canada

Full-time

Apply on gsk.wd5.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Over the last few years, Medical has advanced from the initial buzz of “omnichannel” to a customer-focused culture that is deeply integrated within the Canadian Medical Strategy and Operating Model and embedded within the organization’s day-to-day operations. Join the growing Medical Customer Experience (CX) team as we continue to embrace the needs of the modern HCPs and integrate this culture across the organization.

Reporting to the Lead, Medical Strategy, Performance, and Operations, the Manager, Customer Experience, Medical Affairs will contribute to the development of a fully integrated CX ecosystem that is customer-centric, people-focused, and deeply rooted within our scientific strategies, ensuring we optimize access to scientific information, maximize impact on H

CPs’ scientific beliefs, and actively reshape the Canadian healthcare landscape in support of patients. The Manager, Customer Experience, Medical Affairs will partner directly with assigned asset teams to integrate the customer-centric culture and bring impactful HCP engagements to life. Additionally, the Manager, Customer Experience, Medical Affairs will partner locally, regionally, and globally to manage, integrate, and optimize enterprise-level CX initiatives across the Canadian LOC.

Balancing individual TA team needs with strategic enterprise thinking will be essential as the Manager, Customer Experience builds trusted relationships with stakeholders across local, regional, and global organizations. Whether working within an assigned TA team or across the local enterprise, the Manager, Customer Experience leads the strategic design, execution, and optimization of high-value, seamless, and impactful HCP engagements, in alignment with the asset strategy and Medical business objectives.

Responsibilities
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

Lead CX strategy and execution with the assigned TA(s) and/or across Medical to:

Build CX capabilities and maturity for Medical, champion a customer-centric, data-driven, and enterprise mindset to continue advancing the customer experience.
Lead CX tactics development and embed into asset-level strategies, in alignment with overarching Medical business objectives, to formulate meaningful HCP engagement plans.

Translate asset strategies into insight-led CX journeys with clear customer needs, objectives, audiences, touchpoints, measures, and accountabilities

- - Contribute to enterprise-level CX strategy development and execution.
  - Accelerate the adoption of priority CX solutions, channels, and tactics to drive impactful HCP engagements.
  - Optimize scientific content generation, localization, utilization, and engagement.
  - Amplify and integrate the user voices across Head Office and Field roles to drive co-creation and adoption.
  - Design and implement future-focused ways of working, workflows, and processes that simplify execution and accelerate impact delivery across Medical.
  - Measure performance, generate insights, and communicate results with a focus on continuous process and quality improvement.
  - Adopt an agile approach to CX integration and change management to ensure sustainable growth, adoption, and execution.
- Partner with other Medical functions, including Governance, Medical Education, Medical Information and Pharmacovigilance, and Evidence Generation teams, to ensure strategic alignment, drive organizational efficiency, and maximize impact.
- Partner with Commercial teams to ensure an integrated CX approach with coordinated HCP engagements.
- Collaborate with external vendors and agencies to deliver and manage CX solutions.
- Cultivate a bold and courageous appetite for innovation while working within established governance, legal, and compliance frameworks to ensure appropriate risk management
- Stay up to date on evolving CX discipline and standards across industries and within pharmaceuticals.

Why You?

Working model
This role is hybrid. You will be expected to work from a GSK office in Mississauga 2-3 days per week, with agreed remote days.

Basic Qualifications

We are seeking professionals with the following required skills and qualifications to help us achieve our goals:

Minimum 2 years of experience in Medical Affairs, or Pharmaceuticals with experience in partnering with Medical Affairs, or Customer Experience/CX in a regulated industry (e.g. healthcare, banking, government)
Degree in science, health care, mathematics, engineering, business management, digital, systems, and/or a related field.
Knowledge of CX, artificial intelligence, digital platforms, and systems used in the pharmaceutical industry and across other industries leading on CX.
Strategic thinker with an enterprise mindset and experience in change management.
Complex project management experience with the ability to problem-solve and prioritize effectively.
Demonstrated ability to translate customer and user needs into journey designs, business requirements, prioritized backlogs, measurement plans, and scalable solutions. Data-driven mindset with the ability to measure performance and generate actionable insights.
Accountable and flexible with the ability to work independently and in team settings.
Ability to lead with influence and impact as an individual contributor.
Enterprise mindset with the ability to successfully engage multiple stakeholders.
Experience with agile ways of working and/or methodologies. Knowledge or experience with specific methodologies (e.g. Scrum, Kanban) is considered an asset

Preferred QualificationsIf you have the following characteristics, it would be a plus:

Experience with agile ways of working and/or methodologies. Knowledge or experience with specific methodologies (e.g. Scrum, Kanban) is considered an asset

What success looks like
You will help make customer interactions simpler, more consistent and more valuable. You will build trust with internal partners and external users. You will deliver clear metrics and visible improvements. You will grow your skills and influence while helping the business focus on outcomes that matter to patients and healthcare teams.

Ready to apply?
We welcome people who bring empathy, practical problem solving and a collaborative mindset. If you want to help shape how customers experience our services in Canada, please apply now. We look forward to hearing how you can help get ahead of disease together.

GSK uses artificial intelligence (AI) tools as part of the recruitment process to assist in screening and assessing applicants. Final hiring decisions are made by hiring managers, with support from recruiters.

This advertisement relates to a current vacancy.

Skills

Cross-Functional Leadership, Digital Fluency, Enterprise Thinking, High Impact Communication, Launch Excellence, Patient ImpactIn compliance with Ontario's provincial pay transparency legislation, this job posting includes a salary range to support equitable and informed hiring practices. The annual compensation for this role is CAD124,000 to CAD174,000 , determined based on experience, qualifications, and internal equity. GSK is dedicated to promoting transparency and fairness throughout our recruitment process.Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process.

Why GSK?
Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. GSK is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact us at canada-recruitment@gsk.com. Please do not send resumes to this e-mail and instead apply through the online application process of this posting.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Apply on gsk.wd5.myworkdayjobs.com About employer

More about this job

Responsibilities

The Manager will lead the development and execution of customer experience strategies to integrate a customer-centric culture within Medical Affairs. They will partner with asset teams to design impactful HCP engagements and optimize scientific content delivery across the organization.

Requirements

Candidates must have at least 2 years of experience in Medical Affairs, Pharmaceuticals, or CX within a regulated industry. A degree in a relevant field such as science, healthcare, business, or digital is required, along with strong project management and strategic thinking skills.

Skills

Customer Experience
Medical Affairs
Strategic Planning
Project Management
Change Management
Data Analysis
Stakeholder Management
Omnichannel Strategy
Agile Methodologies
Pharmaceutical Industry
Digital Platforms
Scientific Communication
Cross-Functional Leadership
Process Optimization
Risk Management

Visa sponsorship

Not detected in the job text

Keywords

Medical Affairs
Customer Experience
CX
Omnichannel
HCP Engagement
Pharmaceuticals
Strategy
Change Management
Project Management
Agile
Scrum
Kanban
Artificial Intelligence
Digital Platforms
Data-Driven
Governance
Compliance
Scientific Strategy
Healthcare
Stakeholder Engagement

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Work requirements

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