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Added 13 mins ago
VC
Social Worker - Integrated Care Team/DTES
Vancouver Coastal Health
Vancouver, BC
- $44.85 to $56.02 CAD / hour
- Temporary
…family centred care needs supported by an integrated health service team and delivery model. Practices in accordance with the British Columbia College of Social Workers. The Social Worker…
Added 13 mins ago
VC
Primary Care Nurse (RN) - Urgent & Primary Care Centre (UPCC)
Vancouver Coastal Health
Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Temporary
…providers in accordance with the local Community of Care (COC) service delivery model and primary care network. The Nurse uses approved triage standards in applying critical thinking skills…
Added 13 mins ago
M
Development & Delivery Lead (CCaaS Platform) Relocation to Toronto
Miratech
Toronto, ON
- Full-time
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 13 mins ago
M
Senior Technical Architect, Genesys Cloud (Relocation to Toronto)
Miratech
Toronto, ON
- Full-time
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 13 mins ago
PH
Social Worker - Maternity
Providence Healthcare
Vancouver, BC
- Temporary
…health campus will represent the most innovative approach to the delivery of integrated care in B.C. and Canada. It is designed to appropriately address the future health needs of patients,…
Added 27 mins ago
R
Senior Manager, Business Intelligence & Reporting
RBC
Toronto, ON
- Full-time
Join the GAM Business Intelligence & Reporting team as the technical lead for Tableau. This is a hands-on individual contributor role. You will set technical direction, establish…
Added 27 mins ago
UO
HR Coordinator
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- Full-time
This role also plays a lead role in coordinating staff recruitment activities across the Faculty, including departments and schools, working closely with HR Managers and hiring managers to…
Added 27 mins ago
UO
HR Coordinator
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
This role also plays a lead role in coordinating staff recruitment activities across the Faculty, including departments and schools, working closely with HR Managers and hiring managers to…
Added 27 mins ago
UO
HR Coordinator
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- Full-time
This role also plays a lead role in coordinating staff recruitment activities across the Faculty, including departments and schools, working closely with HR Managers and hiring managers to…
Added 27 mins ago
K
Senior Manager, Data Platform(s) Architect, Data & AI
KPMG
Montreal, QC
- Full-time
…two) on Azure, AWS and GCP (with a focus on the first) and lead the deployment and delivery of the…
Added 28 mins ago
DC
Manager, Student Services
Douglas College
New Westminster, BC
- Full-time
…student services and/or student wellness) and will manage (lead, organize, and administer) programs and support services that complement students’ academic and career objectives at Douglas…
Added 42 mins ago
G
Patient Support Program Lead (10 Month Contract/Secondment)
GSK
Mississauga, ON
- Full-time
Stay abreast of the changing conditions in market and product portfolio to ensure that all PSP and channel delivery services reflect actual business/organizational needs while meeting the…
Added 57 mins ago
BB
Lead Driver / Crew Lead – Moving Trucks – Edmonton
Burly Boyz Moving & Storage
AB · Edmonton, AB
- $70,000 to $90,000 CAD / year
- Full-time
Burly Boyz Moving & Storage is hiring experienced commercial drivers to run our 3, 5 and 7-ton trucks and lead a moving crew in Edmonton. This is not a seat for someone who just wants to…
Added 57 mins ago
H
Specialist, Project Management and Planning (Major Projects)
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
…Million+ that facilitate the provision of quality client-centred service in accordance with the vision, mission, values and goals of the SHA. They ensure that departmental service delivery…
Added 57 mins ago
Director Health Services (Regional Director - Acute Care Services) - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Provide leadership and oversight for assigned acute care programs and services, ensuring consistent delivery of safe, high-quality, and efficient care.
Added 57 mins ago
Vice President, Brand Health Tracking
Ipsos
Toronto, ON
Build Team Leadership: Lead and develop a multi-level team of research and client service professionals, including Directors, Senior Account Managers, Account Managers and Research…
Added 57 mins ago
AG
Assistant Manager, HCM & Reporting
Art Gallery of Ontario
Toronto, ON
- Full-time
· Expand reporting capabilities beyond payroll to address broader workforce planning, service delivery, compliance, and operational performance requirements.
Added 57 mins ago
Supervisor, Capital Acquisition
City of Mississauga
Mississauga, ON
…to facilitate departmental project initiatives, planning and delivery. The successful candidate will perform the functions of a Realty Services Project Leader on key strategic files, while…
Added 57 mins ago
M
Contact Center Sales Representative
MCI
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
…times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the…
Added 57 mins ago
CO
Manager, Labour Relations and HR Strategy
City of Coquitlam
Coquitlam, BC
- $147,819 to $166,277 CAD / year
- Full-time
Reporting to the Chief Human Resources Officer, you will lead the City’s labour relations portfolio while helping translate organizational priorities into practical HR strategies, policies…
Added 1 hour ago
VC
Clinical Educator (RN) - Nursing - Critical Care
Vancouver Coastal Health
Sechelt, BC
- $49.2 to $63.47 CAD / hour
- Temporary
Valid BC Driver's License required
Added 1 hour ago
SH
Clinical Nurse Consultant - Full Time
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
Must possess own vehicle, a current Ontario Driver’s License and a clean driving record
Added 1 hour ago
GT
Senior BI Developer / Data Analyst - DAX and Power Query
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $85 to $100 CAD / hour
- Contract
Lead BI delivery from requirements gathering through design, development, testing, deployment, and stakeholder sign-off.
Added 1 hour ago
CRM & CDP Solution Analyst
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
In this role, you will work closely with business stakeholders across Marketing, Customer Service, Call Centre Operations, Sales, and IT, as well as external implementation partners, to…
Added 1 hour ago
L
Technical Quality Specialist Pre-Analytical - Contract (Onsite - Burnaby, BC)
LifeLabs
Burnaby, BC
- $74,941 to $95,549 CAD / year
…offers the opportunity to leverage your scientific knowledge, lead quality improvement initiatives, influence organizational best practices, and contribute to the delivery of high-quality…

GSK

Patient Support Program Lead (10 Month Contract/Secondment)

Mississauga, ON, Canada

Full-time

Apply on gsk.wd5.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Education: Bachelor’s degree
Experience: Minimum 5 years of PSP experience in a leadership role
Posting language: English
Posted: Nov 12, 2026

Original job description

Business Introduction
GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.Position Summary
In this role, you will lead patient support programs that make a real difference in people’s lives. You will partner across teams and with external vendors to deliver caring, smooth, and effective support to patients. Your leadership will ensure these programs run well, keep patients at the center, and improve access to important therapies. We value someone who is collaborative, passionate about patients, and ready to grow with us. Join us to build your career while shaping health outcomes and advancing GSK’s mission of uniting science, technology, and talent to get ahead of disease together.

Responsibilities

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

Lead the design, implementation, continuous improvement and performance monitoring of PSPs that will deliver on customer experience standards.
In collaboration with global supply chain, develop wholesale distribution strategy for new product launches and act as primary contact with external vendor to manage wholesaler/distributor set-up, direct account policy and ongoing channel operations oversight.
With cross-functional collaboration, lead the conduct of RFPs to select optimal vendor partners that are aligned to our culture and can best deliver on our desired program experience/outcomes in a cost-effective manner.
Embed the voice of the customer throughout the design and implementation of the PSP through leading patient focus group discussions and facilitating workshop sessions at HCP advisory boards.
Manage PSP and preferred specialty pharmacy vendor relationships to ensure key performance metrics (KPIs) are met. Monitor and report KPIs for PSP and Specialty Pharmacy and work collaboratively with vendor partner to expeditiously manage any issues
Provide education and training as appropriate to cross functional partners on Program service offerings
Ability to work directly with field staff and vendor partners to proactively resolve program issues reported from HCPs or other sources.
Collaborate with cross-functional partners to develop and align on annual budgets to ensure resources are allocated effectly to meet Program objectives. Monitor Program expenditures to ensure accurate invoicing and adherence to the established budget. Idenfiy and implement cost saving strategises without compromising the quality of the patient support services.
Conduct continuous audits of patient support program to ensure adherence to establish portocols and regulatory standards including Contract management, KPI Monitoring, and Quality Assurance Calls.
Collaborate with vendor to build data collection platform and analytical reports to provide real-time market insights as well as payer-specific reporting tools.
Identify and address training, performance, and competency needs of vendor to ensure achievement of business objectives. Continuously assess performance and program delivery against business needs. Identify external and internal factors impacting performance and develop a plan to address them.
Collaborate with Commercial partner(s) to create patient services brand concept and value proposition through market research, as well as service branded education, program tools/forms, website etc.
Ensure all patient services and specialty pharmacy services are compliant with all applicable laws, regulations, and guidance’s with policies and procedures.
Provide strategic and tactical input to continuous improvement processes and development.
Participate in annual strategic planning days to ensure tactics are aligned with the programs goals
Implementation of annual tactical planning strategies
In partnership with Market Access leads, troubleshoot payer-specific reimbursement challenges and support appropriate response strategy.
Contribute to patient safety by reporting, in a timely manner, all adverse events identified during the interactions with customers in accordance with internal policies and training, including any follow up information received
Stay abreast of the changing conditions in market and product portfolio to ensure that all PSP and channel delivery services reflect actual business/organizational needs while meeting the needs of the target audience and maintaining highest quality of service

Why You?

Basic Qualifications
We are seeking professionals with the following required skills and qualifications to help us achieve our goals:

Minimum 5 years of PSP experience in a leadership role
Bachelor’s degree required
Previous experience in launching and operationalizing PSPs
Outstanding customer relationship, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross functionally
Strong analytical skills with the proven ability to effectively analyze data to determine trends and inform strategy
Knowledge and experience with specialty pharmaceutical distribution, including PPNs
Knowledge and experience with Canadian payer landscape and reimbursement navigation for both public and private plans
Experience implementing change strategy, helping teams navigate change and achieve sustainable performance
Strong executive presence to interact appropriately with all levels of the organization, both locally and above country.
Excellent organizational and multi-tasking skills with key stakeholders
Exceptional interpersonal skills and problem-solving capabilities
Passionate about patient care and highly customer-centric
Proven negotiation skills.
Ability to work effectively across a matrix organization
Ability to work independently and prioritize with minimal daily instruction
Ability to think strategically in order to improve current processes
Ability to influence others, collaborate, execute and accomplish goals within a matrix environment.

Preferred QualificationsIf you have the following characteristics, it would be a plus:

MBA or equivalent career experience in the areas of Life Sciences, Medicine, Clinical Research
PMP certification would be an asset

Work Location
This role is a hybrid position based in our Mississauga office, with flexibility to work remotely part of the time. We support a collaborative environment that balances focus time with connection to colleagues and partners.

Ready to bring your passion for patients and your leadership skills to a company that values your growth? Apply now and help us deliver exceptional support to patients across Canada!

Skills

Data to Insights, Digital Fluency, Market Access Strategies, Matrix Leadership, Payer Evidence, Pricing Strategies, Scientific LiteracyIn compliance with Ontario's provincial pay transparency legislation, this job posting includes a salary range to support equitable and informed hiring practices. The annual compensation for this role is CAD124,000 to CAD174,000 , determined based on experience, qualifications, and internal equity. GSK is dedicated to promoting transparency and fairness throughout our recruitment process.Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process.

Why GSK?
Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. GSK is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact us at canada-recruitment@gsk.com. Please do not send resumes to this e-mail and instead apply through the online application process of this posting.

GSK uses artificial intelligence (AI) tools as part of the recruitment process to assist in screening and assessing applicants. Final hiring decisions are made by hiring managers, with support from recruiters.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

This advertisement relates to a current vacancy.

Apply on gsk.wd5.myworkdayjobs.com About employer

More about this job

Responsibilities

The role involves leading the design, implementation, and continuous improvement of patient support programs while managing vendor relationships and performance metrics. It also requires cross-functional collaboration to develop distribution strategies, manage budgets, and ensure compliance with regulatory standards.

Requirements

Candidates must have a minimum of 5 years of experience in a leadership role within patient support programs and hold a bachelor's degree. Strong analytical skills, knowledge of the Canadian payer landscape, and the ability to influence within a matrix organization are essential.

Skills

Patient Support Programs
Strategic Planning
Vendor Management
Cross-functional Collaboration
Data Analysis
Reimbursement Navigation
Change Management
Project Management
Stakeholder Management
Market Access
Pharmaceutical Distribution
Budget Management
Regulatory Compliance
Leadership
Communication

Visa sponsorship

Not detected in the job text

Keywords

Patient Support Program
PSP
Specialty Pharmacy
Wholesale Distribution
Market Access
Payer Landscape
Reimbursement
KPI Monitoring
Vendor Management
Strategic Planning
Change Management
Regulatory Standards
Quality Assurance
Data Collection
Analytical Reporting
Life Sciences
Clinical Research
PMP
MBA
Cross-functional
Matrix Organization
Customer-centric
Budgeting
Contract Management
HCP Advisory Boards
Patient Advocacy
Supply Chain
Product Launch
Biopharma
Health Outcomes

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Work requirements

Jobs in Canada