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Added 1 min ago
Senior, Software Engineering (AEM + Workfront/Fusion)
DEPT®
Canada
…a specialized engineering seat focused on Adobe Experience Manager excellence. You will step directly into complex client environments to execute deep-dive code audits, optimize rendering…
Added 1 min ago
Health Care Aide - Casual
Optima Living
Cochrane, AB
Supports the care team in providing care and services to meet the physical, emotional, social, and spiritual needs of residents.
Added 1 min ago
Licensed Practical Nurse - Casual
Optima Living
Cochrane, AB
…collaborates with other team members to provide high quality care and services to residents. This role contributes to fostering a respectful, positive, and safe environment for residents,…
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Retail Store Manager
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The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include…
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Retail Experience Lead
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Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
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Retail Experience Lead
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Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
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Retail Experience Lead
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Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
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Receiving Inspector
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…design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated…
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G Licence Truck Driver
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Reporting to the Operations Manager, this critical role will work up to 29 hours per week, driving established routes to collect donated clothing and household items from our valued…
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Customer Service Agent - YXL
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…Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a…
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Manager, Operations and Facilities (7-Month Contract)
Royal College of Dental Surgeons of Ontario
Toronto, ON
…customer service and project management skills to our team as the Manager, Operations and Facilities within our Operations and Facilities…
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Housing Resource Centre - Case Manager
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Electrical Foreperson
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CareBridge Clinic Coordinator (Contract) (70-26)
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CareBridge NP Manager (Contract) (69-26)
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…coordinated pathways to ongoing attachment. The CareBridge NP Manager combines direct Nurse Practitioner practice with program leadership, working closely with the Clinic Coordinator,…
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Intake/Referrals Coordinator
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Reporting to the Manager, Patient Services the Intake/Referral Coordinator is responsible for managing the day-to-day needs and data entry for new patient data or chart coordination,…
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Associate, Corporate Development and Private Equity
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Pharmacy Manager
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Senior Fleet Manager (Maintenance)
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Manager, IT Support Services
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Added 16 mins ago
MANAGER, PMO ADJUDICATION (12 MONTH CONTRACT) - HYBRID
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Added 16 mins ago
Service Technician - Field
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Added 16 mins ago
Program Manager
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The Program Manager provides leadership, management, and oversight of program staff, ensuring participants receive high-quality services and supports while program targets, funding…
Added 16 mins ago
Service Manager
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$120,000 to $150,000 CAD / year
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…exceptional customer service and efficient repair and maintenance services. Leveraging your extensive leadership skills and knowledge of Parts, Service, and customer service excellence, you…
Added 16 mins ago
CASUAL YJ WORKER
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…Under the general direction and supervision of the Custody Services Supervisor and Manager, you will provide services to justice involved youth, aged 12 to 17 years in a secure or open…

Guardteck Security Corp.

Account Manager

Calgary, AB, Canada

Pay: $65,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

Apply About employer

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Original job description

About the Role

Guardteck is seeking an Account Manager to manage client relationships and service delivery across a portfolio of security sites in Calgary, AB. This is a client-facing operations role responsible for strengthening client relationships, overseeing contract performance, managing budgets and KPIs, and ensuring high-quality service delivery across multiple sites.

You'll manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.

The ideal candidate will bring experience from contract security, facilities services, property services, property management, or another multi-site service-based environment where client retention, operational execution, labour performance, and service quality are critical to success.

This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering service in a contract-driven, client-facing environment.

Key Responsibilities

Client Engagement and Service Excellence

Maintain strong client and stakeholder relationships through audits, site visits, meetings, and regular communication.
Serve as the primary point of contact for your assigned clients, ensuring their needs are understood and service expectations are met.
Ensure contract deliverables across your portfolio are consistently met or exceeded (e.g., staffing levels, patrol frequency, reporting standards).
Manage client escalations, service concerns, and performance issues, exercising sound judgment and escalating where required.
Lead quarterly and annual business reviews with clients.
Gather and analyze client feedback and use insights to improve service delivery.
Support the use of technology, automation, and reporting tools to improve service quality and client experience.

Site Leadership and Operational Excellence

Manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.
Review site performance against service standards, contract deliverables, and KPIs (e.g., incident response times, staffing compliance, audit scores).
Conduct regular site visits to evaluate performance, morale, and compliance, ensuring strong leadership at the site level.
Coach, mentor, and develop site supervisors and frontline personnel to build strong leadership at the site level.
Support recruitment, onboarding, and retention of site supervisors and frontline personnel across your portfolio.
Ensure post orders are understood and followed by all site personnel across the portfolio.
Drive continuous improvement initiatives to streamline workflows and improve operational outcomes.
Review labour efficiency, staffing performance, customer service standards, and resource allocation across your sites.
Conduct client site assessments and provide meaningful, cost-effective recommendations.

Financial Management

Own the financial performance of your portfolio and ensure alignment with financial targets across all sites.
Monitor site budgets and financial KPIs, taking corrective action when performance is not meeting expectations.
Prepare and submit CRFs (Client Request Forms) and contract one-pagers for scope or service changes.
Support billing accuracy, resolve discrepancies with Finance, and follow up on collections for overdue or disputed invoices.
Support decisions that balance client satisfaction, service quality, labour efficiency, and financial performance.

Professional Development

Stay current with industry trends, best practices, and relevant security standards, including AI-enabled tools shaping the industry.
Maintain or work toward ASIS APP certification, or equivalent professional development, where applicable.

Required Experience and Qualifications

2–5 years of progressive experience in account management, client success, or operations within security, facilities services, property services, property management, or another multi-site contract services environment.
Demonstrated experience leading or developing site supervisors, frontline teams, or client-facing operational staff.
Strong understanding of multi-site service delivery, contract compliance, client retention, audits, reporting, and escalation management.
Experience managing budgets, labour performance, KPIs, client reporting, and operational improvement initiatives.
Proven ability to build trust-based relationships with internal and external stakeholders.
Strong coaching, mentoring, and people leadership skills.
Excellent written and verbal communication skills.
Strong problem-solving skills, attention to detail, and ability to manage changing priorities.
Valid driver's licence with no restrictions.
Technologically agile, with working familiarity across security and frontline tech stacks (workforce management, reporting, and communications platforms - e.g., WinTeam, Zendesk) and Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams).
ASIS APP certification is considered an asset, or an equivalent combination of education and experience.

Apply About employer

More about this job

Responsibilities

The Account Manager will oversee client relationships and service delivery across a portfolio of security sites, ensuring contract performance and operational excellence. They are responsible for leading site supervisors, managing budgets, and driving continuous improvement initiatives to meet client expectations.

Requirements

Candidates must have 2-5 years of experience in account management or operations within a multi-site service environment. A valid driver's license and proficiency in workforce management software and Microsoft Office are required.

Skills

Account Management
Client Relations
Operations Management
Contract Compliance
Budget Management
KPI Tracking
Team Leadership
Staff Supervision
Service Delivery
Problem Solving
Communication
Performance Auditing
Conflict Resolution
Mentoring
Reporting
Resource Allocation

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Security Operations
Client Retention
Contract Compliance
KPIs
Budgeting
Site Audits
ASIS APP
WinTeam
Zendesk
Microsoft Office
Facilities Services
Property Management
Operational Excellence
Staffing
Reporting
Incident Response
Leadership
Mentoring
Client Engagement
Business Reviews
Workforce Management
Field Operations
Service Delivery
Continuous Improvement
Resource Allocation
Compliance
Stakeholder Management
Communication
Problem Solving

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