Find work in Canada.

331,459 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 7 mins ago
Early Learning and Pedagogical Mentor
Manitoba Child Care Association
Winnipeg, MB
Full-time
Position: Early Learning and Pedagogical Mentor
Added 7 mins ago
Canada Impact+ Emerging Leader in the Chemistry of Wildfires - Assistant Professor
The University of British Columbia
Kelowna, BC
Full-time
…communication and teaching skills. They are expected to supervise and mentor undergraduate and graduate students. The ability to teach existing courses in the department, enhance the…
Added 7 mins ago
Senior Property Manager
Equiton
Ottawa, ON
Full-time
…Maintenance Technicians. You’ll also manage contractor relationships, mentor and develop property staff, and ensure residents receive a responsive, welcoming and community-focused living…
Added 7 mins ago
Term Program Manager - Exempt
Progressive Housing Society
Vancouver, BC · Metro Vancouver A, BC
Full-time
· Capacity to lead, coach, train, and mentor staff and clients effectively.
Added 7 mins ago
Accounting Manager
Robert Half
Vancouver, BC
Full-time
Mentor junior accounting staff and contribute to special projects and initiatives that drive continuous improvement across the accounting function. Based on general knowledge.
Added 7 mins ago
Supplier Quality Engineering Supervisor
Latecoere Aerostructures Canada
Delta, BC
Full-time
Mentor Quality, Inspection and Production personnel on supplier-quality requirements and problem-solving methods while respecting each function's reporting line and decision authority.
Added 7 mins ago
Registered Veterinary Technician, Surgery and Anesthesia, Toronto Veterinary Emergency Hospital
VCA Animal Hospitals
Toronto, ON · Scarborough, ON
Full-time
Team Training: Support, train and mentor new graduates, including Veterinary Assistants.
Added 7 mins ago
Lead Electrical Engineer
Bunch Projects
Calgary, AB
Full-time
Added 8 mins ago
Breakfast Server
Concord Hospitality Enterprises
AB · Calgary, AB
Full-time
Train and mentor team members in customer service best practices and food safety standards.
Added 8 mins ago
Supplier Quality Engineer Supervisor
LATECOERE
Delta, BC
Mentor Quality, Inspection and Production personnel on supplier-quality requirements and problem-solving methods while respecting each function's reporting line and decision authority.
Added 23 mins ago
Senior Claims Technical Specialist, Specialty Claims
Northbridge Financial
Toronto, ON
Full-time
Support and mentor other adjusters on the team
Added 37 mins ago
Audiologist/Hearing Instrument Specialist - Kincardine, ON
HearingLife Canada
Kincardine, ON
Full-time
In addition to hands-on care, you’ll have opportunities to mentor students and new staff, stay on top of professional credentials and continued education, and engage with the community…
Added 37 mins ago
Banquets - Coordinator
Moxies
Red Deer, AB
Full-time
As an Event Coordinator, you will have the opportunity to help develop and mentor your team, uphold standards for your department and have a direct impact on the success of the location.You…
Added 37 mins ago
Gestionnaire principal TI, Architecture d’entreprise
Saputo Inc.
Bas-Saint-Laurent, QC
Full-time
Mentor and coach architecture teams to build organizational capability and maturity in EA practices.
Added 37 mins ago
Project Manager - Buildings
Graham
Regina, SK
Full-time
Lead Teams & Drive Performance: Build, manage, and mentor project teams, including direct reports of up to 15 staff. Establish roles, performance expectations, and accountability while…
Added 37 mins ago
Public Relations Account Manager
Nine Point Agency
Vancouver, BC
Full-time
As a senior member of the Nine Point team, you’ll also mentor junior talent, bring a strategic POV to the room, and lead by example. Think equal parts strategist, connector, executor, and…
Added 37 mins ago
Senior Art Director
Critical Mass
Toronto, ON
Full-time
Formally mentor designers, offering structured feedback and guidance on their craft development
Added 37 mins ago
Gestionnaire principal TI, Architecture d’entreprise
Saputo Inc.
Georgetown, ON
Full-time
Mentor and coach architecture teams to build organizational capability and maturity in EA practices.
Added 37 mins ago
Project Manager - Buildings
Graham
Calgary, AB
Full-time
Lead Teams & Drive Performance: Build, manage, and mentor project teams. Establish roles, performance expectations, and accountability while fostering collaboration and continuous…
Added 38 mins ago
Manager, Corporate Communications
Simpcw Resources Group
Kamloops 1, BC
Full-time
Lead, mentor, coach, and develop a high-performing communications team.
Added 38 mins ago
Canada Impact+ Emerging Leader in the Chemistry of Wildfires - Assistant Professor
University of British Columbia
Kelowna, BC · UBCO | Science Building (SCI)
Full-time
…communication and teaching skills. They are expected to supervise and mentor undergraduate and graduate students. The ability to teach existing courses in the department, enhance the…
Added 53 mins ago
Senior Claims Technical Specialist, Specialty Claims
Northbridge Financial Corporation
Toronto, ON
Full-time
Support and mentor other adjusters on the team
Added 53 mins ago
Personal Banker Trainee
TD
Ottawa, ON
Full-time
Participate fully as a team member, help build a positive and diverse work environment, willingly assist and mentor others in the completion of work activities, and address communication…
Added 53 mins ago
Personal Banker
TD
Winnipeg, MB
Full-time
Participate fully as a team member, help build a positive and diverse work environment, willingly assist and mentor others in the completion of work activities, and address communication…
Added 53 mins ago
Assistant Branch Manager II - St. Catharines, Welland & Niagara Falls Ontario
TD
Welland, ON · Niagara Falls, ON · St. Catharines, ON
Full-time
Mentor a team on advice-giving strategies and delivering effective customer experience

Guardteck Security Corp.

Account Manager

Calgary, AB, Canada

Pay: $65,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

About the Role

Guardteck is seeking an Account Manager to manage client relationships and service delivery across a portfolio of security sites in Calgary, AB. This is a client-facing operations role responsible for strengthening client relationships, overseeing contract performance, managing budgets and KPIs, and ensuring high-quality service delivery across multiple sites.

You'll manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.

The ideal candidate will bring experience from contract security, facilities services, property services, property management, or another multi-site service-based environment where client retention, operational execution, labour performance, and service quality are critical to success.

This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering service in a contract-driven, client-facing environment.

Key Responsibilities

Client Engagement and Service Excellence

Maintain strong client and stakeholder relationships through audits, site visits, meetings, and regular communication.
Serve as the primary point of contact for your assigned clients, ensuring their needs are understood and service expectations are met.
Ensure contract deliverables across your portfolio are consistently met or exceeded (e.g., staffing levels, patrol frequency, reporting standards).
Manage client escalations, service concerns, and performance issues, exercising sound judgment and escalating where required.
Lead quarterly and annual business reviews with clients.
Gather and analyze client feedback and use insights to improve service delivery.
Support the use of technology, automation, and reporting tools to improve service quality and client experience.

Site Leadership and Operational Excellence

Manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.
Review site performance against service standards, contract deliverables, and KPIs (e.g., incident response times, staffing compliance, audit scores).
Conduct regular site visits to evaluate performance, morale, and compliance, ensuring strong leadership at the site level.
Coach, mentor, and develop site supervisors and frontline personnel to build strong leadership at the site level.
Support recruitment, onboarding, and retention of site supervisors and frontline personnel across your portfolio.
Ensure post orders are understood and followed by all site personnel across the portfolio.
Drive continuous improvement initiatives to streamline workflows and improve operational outcomes.
Review labour efficiency, staffing performance, customer service standards, and resource allocation across your sites.
Conduct client site assessments and provide meaningful, cost-effective recommendations.

Financial Management

Own the financial performance of your portfolio and ensure alignment with financial targets across all sites.
Monitor site budgets and financial KPIs, taking corrective action when performance is not meeting expectations.
Prepare and submit CRFs (Client Request Forms) and contract one-pagers for scope or service changes.
Support billing accuracy, resolve discrepancies with Finance, and follow up on collections for overdue or disputed invoices.
Support decisions that balance client satisfaction, service quality, labour efficiency, and financial performance.

Professional Development

Stay current with industry trends, best practices, and relevant security standards, including AI-enabled tools shaping the industry.
Maintain or work toward ASIS APP certification, or equivalent professional development, where applicable.

Required Experience and Qualifications

2–5 years of progressive experience in account management, client success, or operations within security, facilities services, property services, property management, or another multi-site contract services environment.
Demonstrated experience leading or developing site supervisors, frontline teams, or client-facing operational staff.
Strong understanding of multi-site service delivery, contract compliance, client retention, audits, reporting, and escalation management.
Experience managing budgets, labour performance, KPIs, client reporting, and operational improvement initiatives.
Proven ability to build trust-based relationships with internal and external stakeholders.
Strong coaching, mentoring, and people leadership skills.
Excellent written and verbal communication skills.
Strong problem-solving skills, attention to detail, and ability to manage changing priorities.
Valid driver's licence with no restrictions.
Technologically agile, with working familiarity across security and frontline tech stacks (workforce management, reporting, and communications platforms - e.g., WinTeam, Zendesk) and Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams).
ASIS APP certification is considered an asset, or an equivalent combination of education and experience.

Apply About employer

More about this job

Responsibilities

The Account Manager will oversee client relationships and service delivery across a portfolio of security sites, ensuring contract performance and operational excellence. They are responsible for leading site supervisors, managing budgets, and driving continuous improvement initiatives to meet client expectations.

Requirements

Candidates must have 2-5 years of experience in account management or operations within a multi-site service environment. A valid driver's license and proficiency in workforce management software and Microsoft Office are required.

Skills

Account Management
Client Relations
Operations Management
Contract Compliance
Budget Management
KPI Tracking
Team Leadership
Staff Supervision
Service Delivery
Problem Solving
Communication
Performance Auditing
Conflict Resolution
Mentoring
Reporting
Resource Allocation

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Security Operations
Client Retention
Contract Compliance
KPIs
Budgeting
Site Audits
ASIS APP
WinTeam
Zendesk
Microsoft Office
Facilities Services
Property Management
Operational Excellence
Staffing
Reporting
Incident Response
Leadership
Mentoring
Client Engagement
Business Reviews
Workforce Management
Field Operations
Service Delivery
Continuous Improvement
Resource Allocation
Compliance
Stakeholder Management
Communication
Problem Solving

Report this job