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- $85,000 to $135,000 CAD / year
- Full-time
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Guardteck Security Corp.

National Account Manager

Mississauga, ON, Canada

$120,000 to $140,000 CAD / year · Full-time

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Job details

Pay: $120,000 to $140,000 CAD / year
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

About the Role

Guardteck is looking for a National Account Manager to own our most significant national retail relationships across Canada. This is a senior, Toronto-based role with a high executive profile, split roughly 60% national account leadership and service delivery, 40% business development.

You will be the single executive point of accountability for our national accounts - the person national stakeholders call first. You will sit across the table from directors of loss prevention, asset protection, store operations, procurement and finance, and represent Guardteck credibly at that level.

This seat leads through influence, not headcount. Rather than building a parallel team, you will direct Guardteck's existing Operations Managers, Site Managers and Account Managers toward national-account priorities in their regions, and prove delivery in person. The objective is one consistent national standard across 200+ retail locations - whether a site is staffed by Guardteck officers or a subcontracted partner.

What You'll Do

Client Relationship Leadership

Serve as the single executive point of accountability for our national accounts
Build multi-threaded relationships at national, regional and district levels across loss prevention, asset protection, store operations, procurement and finance
Lead quarterly and annual business reviews for each national client - covering coverage, incident trends, shrink and safety outcomes, SLA compliance and improvement plans
Own contract renewals and RFP responses, beginning renewal conversations 12 months out rather than 90 days
Manage national pricing, rate changes and contract amendments in partnership with Finance

Business Development and Growth

Expand existing national accounts into additional locations, distribution centres, regions and service lines - mobile patrol, loss prevention, event and holiday coverage
Target and win new national clients across retail, logistics and distribution networks, and property portfolios with retail footprints
Build and own a national pipeline, with qualified opportunities, stage, value and close dates tracked in the CRM and reviewed weekly
Lead national RFPs from qualification through to presentation, coordinating Operations, Finance and People & Culture input into accurate, compelling submissions
Partner with the VP Client Relations and the President on national strategy - pricing philosophy, target verticals and the national growth plan

Subcontractor Governance and Partner Network

Select, onboard and manage subcontracted security partners in regions where Guardteck does not self-perform
Develop a vetted national partner network so Guardteck can say yes to national scope
Identify conversion opportunities - markets where subcontracted volume justifies Guardteck self-performing, improving margin and control
Hold partners to the same standard as our own teams, with clear expectations, fair commercial terms and timely payment

Leveraging Guardteck Resources and Field Presence

Direct Operations Managers, Site Managers and Account Managers on national-account priorities in their regions
Build a structured site visit plan so every location is reached within the year, with a monthly plan submitted to the Vice President, Operations
Use Guardteck's regional resources and audit capability to extend oversight across the full national footprint

People Engagement and Partner Relationships

Lead through influence across the organisation, so Operations, Client Success and recruiting teams see national accounts as a shared win rather than an extra demand
Recognise national-account excellence publicly and specifically - name the officer, the site and the client feedback
Treat subcontracted partners as an extension of the team
Advocate for frontline officers on national sites, escalating scheduling, safety or client-conduct concerns to the right leader quickly
Coach Account Managers and Operations Managers who serve national sites, and develop a successor for this seat
Model the executive presence the role demands - how this leader shows up with clients and partners sets the standard for everyone serving national accounts

Industry Presence

Position Guardteck at the executive level through industry associations, retail loss prevention forums, trade events and peer networks
Attend industry events such as Retail Secure and ASIS
Become actively involved in the Retail Council of Canada

What You Bring

8–12 years in national or key account management, business development or client success, including at least 5 years at a senior or director level
Proven ownership of national, multi-site accounts - ideally 100+ locations - in contract security, facilities services or a comparable B2B service industry
Direct experience with national retailers' loss prevention or asset protection functions is strongly preferred
Demonstrated success managing subcontractors or third-party service partners to a single standard
A track record of winning national contracts and leading complex RFPs
Strong commercial and P&L acumen across billing rates, labour cost, subcontractor margin and contract profitability
Executive presence - credible and confident with national directors and C-suite stakeholders

Also Important

An established professional network within the Toronto business community
Willingness to travel regularly across Canada to client sites and head offices
Based in the Greater Toronto Area

Security industry experience is valuable but not required. We welcome applications from candidates with retail, commercial property, facilities management or other multi-site B2B service backgrounds.

Travel

This role is based in Toronto and involves regular travel to client locations and head offices across Canada. We work to a structured monthly travel plan rather than ad hoc trips, with remote locations visited at least quarterly. All travel expenses are covered.

What We Offer

Competitive base salary commensurate with experience
Comprehensive health, dental and vision benefits
Health spending account
Travel expenses covered
The opportunity to build and own a growing national portfolio

About Guardteck

Guardteck Security is one of Canada's established security providers, delivering frontline and advanced security services to retail, commercial and multi-residential clients. Founded in 2008, Guardteck operates across British Columbia, Alberta and Ontario, and is part of the Candor Management group alongside EverClean facility services and Kendrix security integration.

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More about this job

Responsibilities

Own executive relationships and service delivery for national accounts, leading renewals, pricing, business reviews, and growth across multi-site retail and related clients. Develop new business and national partner coverage while coordinating regional teams, subcontractors, site oversight, and industry engagement to deliver consistent standards.

Requirements

Candidates should have 8–12 years of account management, business development, or client success experience, including at least five years at a senior or director level, with proven ownership of large multi-site accounts and complex national contracts. Strong commercial and P&L skills, subcontractor management experience, executive presence, and willingness to travel regularly across Canada are expected; retail loss prevention experience is preferred.

Skills

National Account Management
Business Development
Contract Negotiation
RFP Management
Sales Pipeline Management
Commercial Acumen
P&L Management
Subcontractor Management
Partner Network Development
Client Success
Retail Loss Prevention
Asset Protection
Service Delivery
Stakeholder Management
Team Leadership

Benefits

Health Benefits
Dental Benefits
Vision Benefits
Health Spending Account
Travel Expenses Covered

Visa sponsorship

Not detected in the job text

Keywords

National Accounts
Retail
Contract Security
Loss Prevention
Asset Protection
Multi-Site Operations
Business Development
Client Success
Quarterly Business Reviews
Contract Renewals
RFPs
National Pricing
Contract Amendments
Sales Pipeline
CRM
Subcontractor Governance
Partner Network
Service-Level Agreements
Shrink Outcomes
Safety Outcomes
P&L
Labour Costs
Contract Profitability
Site Audits
Operations Management
Retail Council of Canada
ASIS
Retail Secure

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Work requirements

Jobs in Canada