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Added 1 hour ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
4+ years of dedicated experience as a Salesforce Product Owner, Business Analyst, or Product Manager leading technical delivery in an enterprise environment.
Added 1 hour ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
4+ years of dedicated experience as a Salesforce Product Owner, Business Analyst, or Product Manager leading technical delivery in an enterprise environment.
Added 1 hour ago
L
Software Development Manager
LawDepot
Remote, Canada
- Full-time
- Remote
Familiarity with Agile processes and cross-functional software delivery
Added 4 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 4 hours ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
The Project Manager is expected to work competently using several project management methodologies, including but not limited to Waterfall, Agile, and Hybrid.
Added 9 hours ago
E
Principal Software Engineer
EngRadar
Kitamaat 2, BC
- Full-time
Lead development in an Agile, CI/CD environment with a strong emphasis on automation, testability, and observability.
Added 14 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 14 hours ago
SM
RQ00789 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
QA Testing Experience – 25 Points: QA testing experience, including test planning, execution, defect management, and Agile delivery methodologies.
Added 19 hours ago
T
PLM Project Manager – 3DEXPERIENCE
Techso
Montreal, QC
- Full-time
Techso is looking for a PLM Project Manager – 3DEXPERIENCE to lead a large-scale project based in America.
Added 20 hours ago
A
Oracle Integration Cloud (OIC) Tech Arch – Environment Manager
Accenture
Mississauga, ON · Montreal, QC
- Full-time
Collaborate with functional, technical, and cross-functional teams to ensure successful integration delivery.
Added 20 hours ago
BI
Warehouse Operations Lead (Permanent)
Babcock International Group
Victoria, BC
- Full-time
We offer an agile workplace for several positions, including this one
Added 21 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
4+ years of dedicated experience as a Salesforce Product Owner, Business Analyst, or Product Manager leading technical delivery in an enterprise environment.
Added 23 hours ago
IW
Account Manager
ICONIX Waterworks
Langford, BC
- Other
Delivery of agreed-upon promises and co-creation future growth opportunities
Added 1 day ago
IW
Account Manager
ICONIX Waterworks
Richmond, BC
- Other
Delivery of agreed-upon promises and co-creation future growth opportunities
Added 1 day ago
A
Sr. Manager, CRM Functional Lead / Architect
Avanade
Ottawa, ON
- Full-time
…sector discovery, functional design, product ownership, and delivery while influencing executive, business, and technology…
Added 1 day ago
Senior Project Manager
Konrad
Toronto, ON
Konrad is looking for a Senior Project Manager to join our Digital Delivery team. You'll lead cross-functional teams through medium and large-scale digital and AI projects, ensuring…
Added 1 day ago
Project Manager
Konrad
Toronto, ON
…priorities, and drive projects forward while ensuring high-quality delivery. You are comfortable working directly with clients and are motivated to grow both your project management and…
Added 1 day ago
Program Manager
Konrad
Toronto, ON
…leadership capacity across client engagements. As a Program Manager, you excel at orchestrating complex, multi-stream programs that deliver exceptional digital and AI products and…
Added 1 day ago
Delivery Manager
Konrad
Toronto, ON
Konrad is looking for an experienced Delivery Manager to drive the seamless execution and delivery of our digital and AI solutions. You've successfully managed cross-functional project…
Added 1 day ago
NC
Project Manager
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
Reporting to Operations Leadership, the Project Manager (PM) leads complex digital signage, audio, and technology deployment projects from initial handoff through final sign-off. This is a…
Added 1 day ago
M
Chargé(e) de projets agiles
Mirego
Montreal, QC · Quebec, QC
- Full-time
…is the most effective way for us to create real value. As an Agile Project Manager, you are at the heart of this dynamic. You support the team throughout the execution of projects, identify…
Added 1 day ago
P
Project Manager
Powell
Acheson, AB
- Full-time
…oversight and direction to their assigned projects. The Project Manager I is accountable for planning, managing, and monitoring the project lifecycle to ensure projects are executed within…
Added 1 day ago
A
Senior AEM Architect
Accenture
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Provides oversight, planning, and technical guidance to ensure successful delivery of software projects
Added 1 day ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 1 day ago
SM
RQ00789 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
QA Testing Experience – 25 Points: QA testing experience, including test planning, execution, defect management, and Agile delivery methodologies.

Guardteck Security Corp.

Senior Account Manager

Burnaby, BC, Canada

$85,000 to $105,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $85,000 to $105,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

About the Role

Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing operations role responsible for strengthening client relationships, overseeing contract performance, managing budgets and KPIs, and ensuring high-quality service delivery across multiple sites.

You'll manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.

The ideal candidate will bring experience from contract security, facilities services, property services, property management, or another multi-site service-based environment where client retention, operational execution, labour performance, and service quality are critical to success.

This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering service in a contract-driven, client-facing environment.

Key Responsibilities

Client Engagement and Service Excellence

Maintain strong client and stakeholder relationships through audits, site visits, meetings, and regular communication.
Serve as the primary point of contact for your assigned clients, ensuring their needs are understood and service expectations are met.
Ensure contract deliverables across your portfolio are consistently met or exceeded (e.g., staffing levels, patrol frequency, reporting standards).
Manage client escalations, service concerns, and performance issues, exercising sound judgment and escalating where required.
Lead quarterly and annual business reviews with clients.
Gather and analyze client feedback and use insights to improve service delivery.
Support the use of technology, automation, and reporting tools to improve service quality and client experience.

Site Leadership and Operational Excellence

Manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.
Review site performance against service standards, contract deliverables, and KPIs (e.g., incident response times, staffing compliance, audit scores).
Conduct regular site visits to evaluate performance, morale, and compliance, ensuring strong leadership at the site level.
Coach, mentor, and develop site supervisors and frontline personnel to build strong leadership at the site level.
Support recruitment, onboarding, and retention of site supervisors and frontline personnel across your portfolio.
Ensure post orders are understood and followed by all site personnel across the portfolio.
Drive continuous improvement initiatives to streamline workflows and improve operational outcomes.
Review labour efficiency, staffing performance, customer service standards, and resource allocation across your sites.
Conduct client site assessments and provide meaningful, cost-effective recommendations.

Financial Management

Own the financial performance of your portfolio and ensure alignment with financial targets across all sites.
Monitor site budgets and financial KPIs, taking corrective action when performance is not meeting expectations.
Prepare and submit CRFs (Client Request Forms) and contract one-pagers for scope or service changes.
Support billing accuracy, resolve discrepancies with Finance, and follow up on collections for overdue or disputed invoices.
Support decisions that balance client satisfaction, service quality, labour efficiency, and financial performance.

Professional Development

Stay current with industry trends, best practices, and relevant security standards, including AI-enabled tools shaping the industry.
Maintain or work toward ASIS APP certification, or equivalent professional development, where applicable.

Required Experience and Qualifications

2–5 years of progressive experience in account management, client success, or operations within security, facilities services, property services, property management, or another multi-site contract services environment.
Demonstrated experience leading or developing site supervisors, frontline teams, or client-facing operational staff.
Strong understanding of multi-site service delivery, contract compliance, client retention, audits, reporting, and escalation management.
Experience managing budgets, labour performance, KPIs, client reporting, and operational improvement initiatives.
Proven ability to build trust-based relationships with internal and external stakeholders.
Strong coaching, mentoring, and people leadership skills.
Excellent written and verbal communication skills.
Strong problem-solving skills, attention to detail, and ability to manage changing priorities.
Valid driver's licence with no restrictions.
Technologically agile, with working familiarity across security and frontline tech stacks (workforce management, reporting, and communications platforms - e.g., WinTeam, Zendesk) and Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams).
ASIS APP certification is considered an asset, or an equivalent combination of education and experience.

Apply About employer

More about this job

Responsibilities

Manage client relationships and service delivery across a portfolio of security sites, ensuring contract requirements, service standards, and performance targets are met. Lead site supervisors and frontline teams, oversee budgets and operational KPIs, address client concerns, and drive service and financial improvements.

Requirements

Requires 2–5 years of progressive account management, client success, or operations experience in security or another multi-site contract services environment, along with experience leading frontline teams and managing budgets, labour performance, and KPIs. Candidates need strong communication, relationship-building, coaching, and problem-solving skills, a valid unrestricted driver's licence, and familiarity with relevant technology; ASIS APP certification is an asset.

Skills

Account Management
Multi-Site Operations
Contract Compliance
Budget Management
KPI Management
Labour Performance Management
Team Leadership
Coaching And Mentoring
Client Retention
Audit And Reporting
Escalation Management
Operational Improvement
Financial Performance
Microsoft Office
Workforce Management Technology

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Security Operations
Multi-Site Service Delivery
Contract Compliance
Client Retention
Site Supervisors
Frontline Teams
Budget Management
Financial Performance
Labour Efficiency
Key Performance Indicators
Audits
Client Reporting
Escalation Management
Service Quality
Operational Improvement
Client Request Forms
Contract One-Pagers
Billing Accuracy
Collections
Workforce Management
WinTeam
Zendesk
Microsoft Office
ASIS APP Certification
Security Standards
AI-Enabled Tools

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