Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 hours ago
KH
Bilingual Coordinator, Outreach & Partnerships
Kids Help Phone
Toronto, ON
- $46,700 to $49,000 CAD / year
- Full-time
Support with outreach-related budgets and expenses, with support and oversight from the Manager.
Added 8 hours ago
SC
shift supervisor - Store# 55227, 655 UNIVERSITY AVE
Starbucks Coffee Company
Orillia, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 8 hours ago
SC
shift supervisor - Store# 00167, COQUITLAM
Starbucks Coffee Company
Coquitlam, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 8 hours ago
BB
Part-Time Merchandiser
Bloomstar Bouquet
Laval, QC
- Part-time
The Merchandiser contributes to the success of Bloomstar by providing exceptional customer service at partner stores. This includes merchandising products, freshness rotation; display set…
Added 8 hours ago
BB
Seasonal Merchandiser
Bloomstar Bouquet
Candiac, QC
- Temporary
The Merchandiser contributes to the success of Bloomstar by providing exceptional customer service at partner stores. This includes merchandising products, freshness rotation; display set…
Added 8 hours ago
T
Director, Data Platform Engineering
TD
Toronto, ON
- Full-time
Drive adoption of data and AI capabilities that improve operational efficiency, customer outcomes, and business decision-making.
Added 8 hours ago
PD
Contents Handler
Paul Davis Restoration of the National Capital Region, VA
Sudbury, ON
- Full-time
What does a Contents Manager with Paul Davis do?
Added 8 hours ago
LD
Intermediate Software Engineer
Leonardo DRS
Ottawa, ON · Kanata, ON
- Full-time
Reporting directly to the Manager, Software Engineering the lntermediate Software Engineer will be required to operate in both team and solo activities. Key activities will involve…
Added 8 hours ago
AC
NATIONAL ACCOUNT MANAGER- ON PREMISE
Asahi Canada
Toronto, ON
- $87,840 to $109,800 CAD / year
- Full-time
The National Account Sales Manager is responsible for developing and executing national customer strategies that drive volume, distribution, rate of sale, and brand equity across Canada's…
Added 8 hours ago
N
Junior Account Executive - North America Market
Naboo
Montreal, QC
- Full-time
Support clients (inbound leads via marketing or returning customers) in planning their seminars, team retreats, or workshops through the Naboo platform and curated venue collection
Added 8 hours ago
SB
Account Manager (Walmart)- Special Project
Scandinavian Building Services
Barrie, ON
- Contract
…continue to grow we are looking to add a Special Project-Account Manager (Walmart) in Barrie, ON to the Scandi…
Added 8 hours ago
GT
Production Manager
Giant Tiger
Ottawa, ON
- Full-time
…communities and built on 60+ years of success. As part of our store support team, your work directly impacts stores across the country and drives the value that our customers see on the…
Added 8 hours ago
Human Rights Officer 1(A)-(B)-2(A)-(B)-3 (HRO - Intake) (Designated)
The Government of Nova Scotia
Halifax, NS
Reporting to the Manager, Dispute Resolution, and with functional leadership from the Senior Human Rights Officer, the HRO carries out the impartial review and resolution of inquiries…
Added 8 hours ago
Driver Helper 490
Purolator
Mississauga, ON
The Driver Helper works in tandem and independently with a Courier to assist with pickup and delivery of customer shipments.
Added 8 hours ago
Driver Helper 511
Purolator
Mississauga, ON
The Driver Helper works in tandem and independently with a Courier to assist with pickup and delivery of customer shipments.
Added 8 hours ago
HB
Assistant Store Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Calgary, AB
- Other
Ensure all relevant conditions relating to Health & Safety are fulfilled and empower store staff to achieve the highest standards to support store management within this area.
Added 9 hours ago
IG
store manager - retail
Instant Gold Refining | Bullion
Dawson, YT
- Full-time
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 9 hours ago
WC
National Accounts Manager
White Cap Canada
Vaughan, ON
- Full-time
…Cap stakeholders to drive sales growth. The National Accounts Manager will own the C-suite relationship, create executive account strategies, secure category program business, and leverage…
Added 9 hours ago
DR
restaurant manager
Daal Roti Indian Tadka House
Brampton, ON
- Full-time
Added 9 hours ago
DQ
restaurant manager
Dairy Queen
Edmonton, AB
- Full-time
Added 9 hours ago
PR
Director, Property Management
Performance Recruitment
Toronto, ON
- $160,000 to $180,000 CAD / year
- Full-time
As the owner's sole representative in Canada, you will report to the company's General Manager, who is based overseas, and will be the main point of contact for all matters relating to the…
Added 9 hours ago
MC
Senior Retail Sales Associate
Moores Clothing
Nanaimo, BC
- Full-time
Our Senior Retail Sales Consultant is responsible for all aspects of the customer experience within multiple businesses (retail, rental, custom, and omni-channel). This position would be a…
Added 9 hours ago
SM
Account manager
Sani Marc
Winnipeg, MB
- Full-time
About UsAt Sani Marc, our mission is to support our clients with high-quality products, innovative technologies, and personalized service in the field of hygiene and cleaning. We operate…
Added 9 hours ago
PP
restaurant manager
Pita Pit
Guelph, ON
- Full-time
Added 9 hours ago
P
Cloud Security Engineer
Paymentus
Richmond Hill, ON
- Full-time
…infrastructure, platforms, services, and deployment patterns that support the Paymentus SaaS platform. This role reports to the Manager of Security Engineering and works closely with…

Guardteck Security Corp.

Senior Account Manager

Burnaby, BC, Canada

$85,000 to $105,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $85,000 to $105,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

About the Role

Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing operations role responsible for strengthening client relationships, overseeing contract performance, managing budgets and KPIs, and ensuring high-quality service delivery across multiple sites.

You'll manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.

The ideal candidate will bring experience from contract security, facilities services, property services, property management, or another multi-site service-based environment where client retention, operational execution, labour performance, and service quality are critical to success.

This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering service in a contract-driven, client-facing environment.

Key Responsibilities

Client Engagement and Service Excellence

Maintain strong client and stakeholder relationships through audits, site visits, meetings, and regular communication.
Serve as the primary point of contact for your assigned clients, ensuring their needs are understood and service expectations are met.
Ensure contract deliverables across your portfolio are consistently met or exceeded (e.g., staffing levels, patrol frequency, reporting standards).
Manage client escalations, service concerns, and performance issues, exercising sound judgment and escalating where required.
Lead quarterly and annual business reviews with clients.
Gather and analyze client feedback and use insights to improve service delivery.
Support the use of technology, automation, and reporting tools to improve service quality and client experience.

Site Leadership and Operational Excellence

Manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.
Review site performance against service standards, contract deliverables, and KPIs (e.g., incident response times, staffing compliance, audit scores).
Conduct regular site visits to evaluate performance, morale, and compliance, ensuring strong leadership at the site level.
Coach, mentor, and develop site supervisors and frontline personnel to build strong leadership at the site level.
Support recruitment, onboarding, and retention of site supervisors and frontline personnel across your portfolio.
Ensure post orders are understood and followed by all site personnel across the portfolio.
Drive continuous improvement initiatives to streamline workflows and improve operational outcomes.
Review labour efficiency, staffing performance, customer service standards, and resource allocation across your sites.
Conduct client site assessments and provide meaningful, cost-effective recommendations.

Financial Management

Own the financial performance of your portfolio and ensure alignment with financial targets across all sites.
Monitor site budgets and financial KPIs, taking corrective action when performance is not meeting expectations.
Prepare and submit CRFs (Client Request Forms) and contract one-pagers for scope or service changes.
Support billing accuracy, resolve discrepancies with Finance, and follow up on collections for overdue or disputed invoices.
Support decisions that balance client satisfaction, service quality, labour efficiency, and financial performance.

Professional Development

Stay current with industry trends, best practices, and relevant security standards, including AI-enabled tools shaping the industry.
Maintain or work toward ASIS APP certification, or equivalent professional development, where applicable.

Required Experience and Qualifications

2–5 years of progressive experience in account management, client success, or operations within security, facilities services, property services, property management, or another multi-site contract services environment.
Demonstrated experience leading or developing site supervisors, frontline teams, or client-facing operational staff.
Strong understanding of multi-site service delivery, contract compliance, client retention, audits, reporting, and escalation management.
Experience managing budgets, labour performance, KPIs, client reporting, and operational improvement initiatives.
Proven ability to build trust-based relationships with internal and external stakeholders.
Strong coaching, mentoring, and people leadership skills.
Excellent written and verbal communication skills.
Strong problem-solving skills, attention to detail, and ability to manage changing priorities.
Valid driver's licence with no restrictions.
Technologically agile, with working familiarity across security and frontline tech stacks (workforce management, reporting, and communications platforms - e.g., WinTeam, Zendesk) and Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams).
ASIS APP certification is considered an asset, or an equivalent combination of education and experience.

Apply About employer

More about this job

Responsibilities

Manage client relationships and service delivery across a portfolio of security sites, ensuring contract requirements, service standards, and performance targets are met. Lead site supervisors and frontline teams, oversee budgets and operational KPIs, address client concerns, and drive service and financial improvements.

Requirements

Requires 2–5 years of progressive account management, client success, or operations experience in security or another multi-site contract services environment, along with experience leading frontline teams and managing budgets, labour performance, and KPIs. Candidates need strong communication, relationship-building, coaching, and problem-solving skills, a valid unrestricted driver's licence, and familiarity with relevant technology; ASIS APP certification is an asset.

Skills

Account Management
Multi-Site Operations
Contract Compliance
Budget Management
KPI Management
Labour Performance Management
Team Leadership
Coaching And Mentoring
Client Retention
Audit And Reporting
Escalation Management
Operational Improvement
Financial Performance
Microsoft Office
Workforce Management Technology

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Security Operations
Multi-Site Service Delivery
Contract Compliance
Client Retention
Site Supervisors
Frontline Teams
Budget Management
Financial Performance
Labour Efficiency
Key Performance Indicators
Audits
Client Reporting
Escalation Management
Service Quality
Operational Improvement
Client Request Forms
Contract One-Pagers
Billing Accuracy
Collections
Workforce Management
WinTeam
Zendesk
Microsoft Office
ASIS APP Certification
Security Standards
AI-Enabled Tools

Report this job