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Added 7 hours ago
PD
Contents Handler
Paul Davis Restoration of the National Capital Region, VA
Sudbury, ON
- Full-time
Why the Team Needs You? Serving others after a disaster has struck their property is not easy. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to…
Added 7 hours ago
BP
Asset Protection Manager - 12 Month Contract
Bass Pro Shops
Calgary, AB
- Full-time
Reporting to the Regional Asset Protection Manager, the Retail Asset Protection Manager is responsible for proactively protecting all Bass Pro Shops and Cabela’s assets in our retail…
Added 7 hours ago
PR
Director, Property Management
Performance Recruitment
Toronto, ON
- $160,000 to $180,000 CAD / year
- Full-time
Minimum of 10 years of experience in commercial property management, including at least 3 years as a Senior Property, Manager or in a director-level role, ideally in Class A or B downtown…
Added 8 hours ago
CK
Property and Facilities Manager
Camp Kadesh
Christopher Lake, SK
- Full-time
Camp Kadesh is seeking a new member of our team to give leadership to maintenance and development of our property and facilities. An ideal candidate will have a passion for Christian camp…
Added 9 hours ago
ML
Senior Business Development Manager
ME Law - Business Litigation Lawyers
Toronto, ON
- Full-time
▸ Corporations, boards, executives, shareholders, developers, property owners, and sophisticated private enterprises
Added 9 hours ago
Car Jockey - Subaru Victoria
The Jim Pattison Auto Group
Victoria, BC
Promptly report any potential issues with vehicles or dealership property
Added 10 hours ago
AC
Vendor Relationship Manager - Property Claims
Aviva Canada
AB · Edmonton, AB
- Full-time
Previous experience in property restoration or property claims handling is preferred
Added 10 hours ago
YR
Project Specialist II - YRRTC
York Region (The Regional Municipality of York)
Richmond Hill, ON
- Full-time
Collaborates with the YRRTC Procurement Manager and YR Realty/Environmental Leads to facilitate efficient property and environmental-related procurement processes within the Region’s…
Added 11 hours ago
RS
Property Manager
Red Sands Properties
Summerside, PE
- Part-time
Job Description: Red Sands Property Management is looking for a Property Manager to join our team in Summerside, PEI. The successful candidate will be responsible for managing our rental…
Added 11 hours ago
CO
Manager, Budget & Financial Planning
City of Fort Saskatchewan
Fort Saskatchewan, AB
- Full-time
Reporting to the Chief Financial Officer, the Manager, Budget & Financial Planning provides overall budget oversight and leads the development of the City’s annual operating and capital…
Added 12 hours ago
Client Success Manager - Toronto, CAN
WiredScore
Canada
We're hiring a Client Success Manager to join our North American team and take ownership of a strategic portfolio of commercial real estate clients. This is a commercially focused,…
Added 12 hours ago
B
Community Residential Manager
Boardwalk
AB · Edmonton, AB
- Full-time
…the same. If you have previous customer service, sales, or property management experience, we’d love to hear from…
Added 12 hours ago
SE
Reservations Agent
St Eugene Golf Resort & Casino
Cranbrook, BC
- $20 CAD / hour
Collaborate closely with the Reservation Supervisor and Rooms Division Manager.
Added 12 hours ago
CC
Property Maintenance (part-time)
Compass Communities
Wetaskiwin, AB
- Part-time
Reporting to the Community Manager, the Community Maintenance role ensures work orders are completed, and all common ground areas are maintained and kept clean. This is a part-time…
Added 12 hours ago
CC
Property Maintenance
Compass Communities
Lacombe, AB
- Part-time
Reporting to the Regional Manager, the Property Maintenance role takes direction from the Property Manager, ensuring that work orders are completed, and all common ground areas are…
Added 13 hours ago
B
BMO Capital Markets Investment Banking Summer 2027 Sophomore Analyst, Infrastructure Debt Capital Markets, Toronto
BMO
Toronto, ON
- Full-time
Added 13 hours ago
NH
Housing Managers - $113,341.50 to $141,566.88/yr + Northern Living Allowance in Nunavut!
Nunavut Housing Corporation
BC · British Columbia, Canada
- $113,341.5 to $141,566.88 CAD / year
- Full-time
Reporting to the LHO Board of Directors, the Housing Manager leads the day-to-day operations of the Local Housing Organization and is accountable for the effective administration, financial…
Added 13 hours ago
NH
Housing Managers - $113,341.50 to $141,566.88/yr + Northern Living Allowance in Nunavut!
Nunavut Housing Corporation
ON · Ontario, Canada
- $113,341.5 to $141,566.88 CAD / year
- Full-time
Reporting to the LHO Board of Directors, the Housing Manager leads the day-to-day operations of the Local Housing Organization and is accountable for the effective administration, financial…
Added 13 hours ago
NH
Housing Managers - $113,341.50 to $141,566.88/yr + Northern Living Allowance in Nunavut!
Nunavut Housing Corporation
AB · Alberta, Canada
- $113,341.5 to $141,566.88 CAD / year
- Full-time
Reporting to the LHO Board of Directors, the Housing Manager leads the day-to-day operations of the Local Housing Organization and is accountable for the effective administration, financial…
Added 14 hours ago
OP
Student, Accounting (Winter 2027, 4 or 8 Months)
Oxford Properties Group
Toronto, ON
- Contract
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 14 hours ago
B
Fire, Life & Safety Technician
BGIS
Vancouver, BC
- Full-time
The Fire Alarm Technician will report to the Regional Operations Manager. Among other things, they will be responsible for assessing the risks, reporting on them and proposing possible…
Added 14 hours ago
G
Project Coordinator - Mechanical Infrastructure
Graham
Calgary, AB
- Full-time
…the Infrastructure Division. Reporting to the Senior Project Manager, the Project Coordinator plays a key role in supporting project controls, construction coordination, stakeholder…
Added 14 hours ago
MG
Regional Compliance Specialist
Monroe Group Ltd.
Burlington, ON
- Full-time
…assists in the distribution and training of this information to Property Management staff on a national basis. The position reports to the Director of Compliance and will work out of the…
Added 14 hours ago
J
Mid-Market Account Manager
JobsMedia.io
Montreal, QC
- Full-time
Technical Skills: AMF certification for commercial insurance, knowledge of property insurance policies. Civil liability and cyber insurance are strong assets.
Added 14 hours ago
NC
Caretaker (25-53)
Northern College of Applied Arts and Technology
Moosonee, ON
- Full-time
Reporting to the Campus Manager, Moosonee, the Caretaker will provide cleaning services in all areas of the college campus. They will perform caretaking and some minor grounds-keeping…

Guardteck Security Corp.

Senior Account Manager

Burnaby, BC, Canada

$85,000 to $105,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $85,000 to $105,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

About the Role

Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing operations role responsible for strengthening client relationships, overseeing contract performance, managing budgets and KPIs, and ensuring high-quality service delivery across multiple sites.

You'll manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.

The ideal candidate will bring experience from contract security, facilities services, property services, property management, or another multi-site service-based environment where client retention, operational execution, labour performance, and service quality are critical to success.

This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering service in a contract-driven, client-facing environment.

Key Responsibilities

Client Engagement and Service Excellence

Maintain strong client and stakeholder relationships through audits, site visits, meetings, and regular communication.
Serve as the primary point of contact for your assigned clients, ensuring their needs are understood and service expectations are met.
Ensure contract deliverables across your portfolio are consistently met or exceeded (e.g., staffing levels, patrol frequency, reporting standards).
Manage client escalations, service concerns, and performance issues, exercising sound judgment and escalating where required.
Lead quarterly and annual business reviews with clients.
Gather and analyze client feedback and use insights to improve service delivery.
Support the use of technology, automation, and reporting tools to improve service quality and client experience.

Site Leadership and Operational Excellence

Manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.
Review site performance against service standards, contract deliverables, and KPIs (e.g., incident response times, staffing compliance, audit scores).
Conduct regular site visits to evaluate performance, morale, and compliance, ensuring strong leadership at the site level.
Coach, mentor, and develop site supervisors and frontline personnel to build strong leadership at the site level.
Support recruitment, onboarding, and retention of site supervisors and frontline personnel across your portfolio.
Ensure post orders are understood and followed by all site personnel across the portfolio.
Drive continuous improvement initiatives to streamline workflows and improve operational outcomes.
Review labour efficiency, staffing performance, customer service standards, and resource allocation across your sites.
Conduct client site assessments and provide meaningful, cost-effective recommendations.

Financial Management

Own the financial performance of your portfolio and ensure alignment with financial targets across all sites.
Monitor site budgets and financial KPIs, taking corrective action when performance is not meeting expectations.
Prepare and submit CRFs (Client Request Forms) and contract one-pagers for scope or service changes.
Support billing accuracy, resolve discrepancies with Finance, and follow up on collections for overdue or disputed invoices.
Support decisions that balance client satisfaction, service quality, labour efficiency, and financial performance.

Professional Development

Stay current with industry trends, best practices, and relevant security standards, including AI-enabled tools shaping the industry.
Maintain or work toward ASIS APP certification, or equivalent professional development, where applicable.

Required Experience and Qualifications

2–5 years of progressive experience in account management, client success, or operations within security, facilities services, property services, property management, or another multi-site contract services environment.
Demonstrated experience leading or developing site supervisors, frontline teams, or client-facing operational staff.
Strong understanding of multi-site service delivery, contract compliance, client retention, audits, reporting, and escalation management.
Experience managing budgets, labour performance, KPIs, client reporting, and operational improvement initiatives.
Proven ability to build trust-based relationships with internal and external stakeholders.
Strong coaching, mentoring, and people leadership skills.
Excellent written and verbal communication skills.
Strong problem-solving skills, attention to detail, and ability to manage changing priorities.
Valid driver's licence with no restrictions.
Technologically agile, with working familiarity across security and frontline tech stacks (workforce management, reporting, and communications platforms - e.g., WinTeam, Zendesk) and Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams).
ASIS APP certification is considered an asset, or an equivalent combination of education and experience.

Apply About employer

More about this job

Responsibilities

Manage client relationships and service delivery across a portfolio of security sites, ensuring contract requirements, service standards, and performance targets are met. Lead site supervisors and frontline teams, oversee budgets and operational KPIs, address client concerns, and drive service and financial improvements.

Requirements

Requires 2–5 years of progressive account management, client success, or operations experience in security or another multi-site contract services environment, along with experience leading frontline teams and managing budgets, labour performance, and KPIs. Candidates need strong communication, relationship-building, coaching, and problem-solving skills, a valid unrestricted driver's licence, and familiarity with relevant technology; ASIS APP certification is an asset.

Skills

Account Management
Multi-Site Operations
Contract Compliance
Budget Management
KPI Management
Labour Performance Management
Team Leadership
Coaching And Mentoring
Client Retention
Audit And Reporting
Escalation Management
Operational Improvement
Financial Performance
Microsoft Office
Workforce Management Technology

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Security Operations
Multi-Site Service Delivery
Contract Compliance
Client Retention
Site Supervisors
Frontline Teams
Budget Management
Financial Performance
Labour Efficiency
Key Performance Indicators
Audits
Client Reporting
Escalation Management
Service Quality
Operational Improvement
Client Request Forms
Contract One-Pagers
Billing Accuracy
Collections
Workforce Management
WinTeam
Zendesk
Microsoft Office
ASIS APP Certification
Security Standards
AI-Enabled Tools

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