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Civil Engineering Co-op Student
AtkinsRéalis
Toronto, ON
- Full-time
Write and develop Construction work method statements and job hazard analyses to be reviewed by the Senior Project Coordinator.
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Civil Engineering Co-op Student
AtkinsRéalis
Toronto, ON
- Full-time
Write and develop Construction work method statements and job hazard analyses to be reviewed by the Senior Project Coordinator.
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Director, New Accounts and Documentation
RBC
Toronto, ON
- Full-time
…priorities with firm-wide initiatives. The incumbent acts as a senior liaison between Operations and business leadership, supporting internal and external customers across business lines…
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Intern, Project Coordination and Tool Development, Engineering Strategy (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger…
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Staff Data Scientist, AI Evaluations Platform- EN
RBC
Montreal, QC
- Full-time
…possible. As Staff Data Scientist, AI Evaluations, you will be a senior technical leader in the data science function responsible for how RBC measures model and agent quality, safety, risk,…
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Manager, Strategy and Operations, OCIO
OPTrust
Toronto, ON
- Contract
…partnering with the People Team on divisional training and development…
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ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
Embed AI-assisted development into delivery workflows, leveraging tools like GitHub Copilot, Azure DevOps, GitHub Enterprise, and Azure Foundry capabilities to improve developer experience…
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Director-Global Tax Operations
RBC
Toronto, ON
- Full-time
The Director, Global Tax Operations is a senior position overseeing key teams in RBC Wealth Management Canada Operations. This role works in close partnership with RBC Wealth Management and…
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Senior Sales Representative
Westkey Xibita
Vancouver, BC · Greater Vancouver, BC
- $37,128 to $175,000 CAD / year
- Full-time
…serving a national client base with a wide range of products and…
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International Marketing Manager
Clover Leaf Seafoods
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Senior Trade and Consumer Marketing Manager, the Marketing Manager, International leads the development and execution of marketing strategies for Brunswick and Bumble Bee…
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Mortgage Development Manager - Vancouver Island
Vancity
Bowen Island, BC
- Full-time
This is a Full-time, Permanent role based in Vancouver Island, and will report directly to the Senior Manager, Member Advisory Services.
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Executive Assistant
Confidential
Calgary, AB
- Full-time
Two or more years of executive administrative assistant experience in a professional services environment, preferably supporting senior executives.
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Senior Architect
Architecture49 Inc.
Thunder Bay, ON
- Full-time
…architectural focus and experience are centered on community economic development and the overall betterment of lives in small outlying…
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Senior Manager, Data Initiatives
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High-quality data is critical to Global Wealth Management & Insurance’s strategic objectives. As a Senior Manager, Data Initiatives, you are a senior member of a business-focused data…
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Senior Manager, Advisor Deposit Services
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Toronto, ON
The Senior Manager, Advisor Deposit Services, contributes to the overall success of Advisor Deposits Services (ADS) within Retail Deposits and Investments in Canada and supports the…
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Senior Manager, Retail Investments
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Toronto, ON
The Senior Manager, Retail Deposits and Investments business in Canada, is responsible for strategy, design, development, and management supporting Retail Investment growth and retention…
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Senior Manager, Pricing Strategy & Optimization
Scotiabank
Toronto, ON
The Senior Manager, Pricing Strategy and Optimization, contributes to the overall success of Retail Deposits and Investments in Canada and supports the Director, Pricing, Portfolio…
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Director, Digital Product Owner, Scotia Protect Platform
Scotiabank
Toronto, ON
Communicate strategy, priorities, progress, risks, and decisions to senior leadership and partner organizations.
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Team Leader, Insurance Operations
HUB International
Windsor, ON
- Full-time
…employer who invests in your personal growth and professional development? This opportunity could be tailor-made for…
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Senior MEP Manager
EllisDon
London, ON · ON · Ontario Projects
- Full-time
…post-construction. To learn more, check out our Cradle to Grave services and hear from our team directly about what a career at EllisDon could look like for you. As you can see, we are a…
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Senior Talent Acquisition Specialist (Contract)
Hatch
Mississauga, ON
As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through…
Added 2 mins ago
Experience Researcher, PLG
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Added 2 mins ago
Senior Cyber and Risk Analyst (Computer Services Off 4)
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Strategic Policy Analyst (Program Admin Officer 4)
The Government of Nova Scotia
Halifax, NS
…environment, while supporting safe and responsible economic…
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Conseiller(ère) en ingénierie de données sénior
Onepoint
Montreal, QC · Quebec, QC
- Full-time
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Guardteck Security Corp.

Senior Account Manager

Burnaby, BC, Canada

$85,000 to $105,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $85,000 to $105,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

About the Role

Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing operations role responsible for strengthening client relationships, overseeing contract performance, managing budgets and KPIs, and ensuring high-quality service delivery across multiple sites.

You'll manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.

The ideal candidate will bring experience from contract security, facilities services, property services, property management, or another multi-site service-based environment where client retention, operational execution, labour performance, and service quality are critical to success.

This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering service in a contract-driven, client-facing environment.

Key Responsibilities

Client Engagement and Service Excellence

Maintain strong client and stakeholder relationships through audits, site visits, meetings, and regular communication.
Serve as the primary point of contact for your assigned clients, ensuring their needs are understood and service expectations are met.
Ensure contract deliverables across your portfolio are consistently met or exceeded (e.g., staffing levels, patrol frequency, reporting standards).
Manage client escalations, service concerns, and performance issues, exercising sound judgment and escalating where required.
Lead quarterly and annual business reviews with clients.
Gather and analyze client feedback and use insights to improve service delivery.
Support the use of technology, automation, and reporting tools to improve service quality and client experience.

Site Leadership and Operational Excellence

Manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.
Review site performance against service standards, contract deliverables, and KPIs (e.g., incident response times, staffing compliance, audit scores).
Conduct regular site visits to evaluate performance, morale, and compliance, ensuring strong leadership at the site level.
Coach, mentor, and develop site supervisors and frontline personnel to build strong leadership at the site level.
Support recruitment, onboarding, and retention of site supervisors and frontline personnel across your portfolio.
Ensure post orders are understood and followed by all site personnel across the portfolio.
Drive continuous improvement initiatives to streamline workflows and improve operational outcomes.
Review labour efficiency, staffing performance, customer service standards, and resource allocation across your sites.
Conduct client site assessments and provide meaningful, cost-effective recommendations.

Financial Management

Own the financial performance of your portfolio and ensure alignment with financial targets across all sites.
Monitor site budgets and financial KPIs, taking corrective action when performance is not meeting expectations.
Prepare and submit CRFs (Client Request Forms) and contract one-pagers for scope or service changes.
Support billing accuracy, resolve discrepancies with Finance, and follow up on collections for overdue or disputed invoices.
Support decisions that balance client satisfaction, service quality, labour efficiency, and financial performance.

Professional Development

Stay current with industry trends, best practices, and relevant security standards, including AI-enabled tools shaping the industry.
Maintain or work toward ASIS APP certification, or equivalent professional development, where applicable.

Required Experience and Qualifications

2–5 years of progressive experience in account management, client success, or operations within security, facilities services, property services, property management, or another multi-site contract services environment.
Demonstrated experience leading or developing site supervisors, frontline teams, or client-facing operational staff.
Strong understanding of multi-site service delivery, contract compliance, client retention, audits, reporting, and escalation management.
Experience managing budgets, labour performance, KPIs, client reporting, and operational improvement initiatives.
Proven ability to build trust-based relationships with internal and external stakeholders.
Strong coaching, mentoring, and people leadership skills.
Excellent written and verbal communication skills.
Strong problem-solving skills, attention to detail, and ability to manage changing priorities.
Valid driver's licence with no restrictions.
Technologically agile, with working familiarity across security and frontline tech stacks (workforce management, reporting, and communications platforms - e.g., WinTeam, Zendesk) and Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams).
ASIS APP certification is considered an asset, or an equivalent combination of education and experience.

Apply About employer

More about this job

Responsibilities

Manage client relationships and service delivery across a portfolio of security sites, ensuring contract requirements, service standards, and performance targets are met. Lead site supervisors and frontline teams, oversee budgets and operational KPIs, address client concerns, and drive service and financial improvements.

Requirements

Requires 2–5 years of progressive account management, client success, or operations experience in security or another multi-site contract services environment, along with experience leading frontline teams and managing budgets, labour performance, and KPIs. Candidates need strong communication, relationship-building, coaching, and problem-solving skills, a valid unrestricted driver's licence, and familiarity with relevant technology; ASIS APP certification is an asset.

Skills

Account Management
Multi-Site Operations
Contract Compliance
Budget Management
KPI Management
Labour Performance Management
Team Leadership
Coaching And Mentoring
Client Retention
Audit And Reporting
Escalation Management
Operational Improvement
Financial Performance
Microsoft Office
Workforce Management Technology

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Security Operations
Multi-Site Service Delivery
Contract Compliance
Client Retention
Site Supervisors
Frontline Teams
Budget Management
Financial Performance
Labour Efficiency
Key Performance Indicators
Audits
Client Reporting
Escalation Management
Service Quality
Operational Improvement
Client Request Forms
Contract One-Pagers
Billing Accuracy
Collections
Workforce Management
WinTeam
Zendesk
Microsoft Office
ASIS APP Certification
Security Standards
AI-Enabled Tools

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