Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 12 mins ago
LH
Vocational Specialist
Lifemark Health Group
Kelowna, BC
- $60,000 to $67,000 CAD / year
- Full-time
Reviewing vocational profiles regarding employment history, education and experience
Added 12 mins ago
TS
Mobile Apprentice Mechanics
The Seaboard Transport Group
Toronto, ON · North York, ON
- Full-time
Pay: $32 - $37 / hour depending on apprentice level and experience
Added 12 mins ago
GE
Counter Sales - Woodstock
Gerrie Electric Wholesale Ltd.
Woodstock, ON
- Full-time
Customer-focused professional with experience in retail, counter sales, or branch environments, skilled at building relationships and supporting positive customer experiences.
Added 12 mins ago
WO
Registered Nurse - Hemodialysis
William Osler Health System
Brampton, ON
- Part-time
At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!
Added 12 mins ago
N
Regional Sales Manager - Utilities
Noramco
Mississauga, ON · NCS - Noramco Sales Office
- Full-time
(30%) Consistently exceed customer expectations when processing orders and answering technical questions while offering value added solutions to each customer exchange;
Added 12 mins ago
YH
Registered Practical Nurse (Temporary Part-Time, Mixed Shift)
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough Finch
- Part-time
…senior care in the country, delivering high-quality resident experience and care to Chinese and other Asian seniors since 1994. The organization operates 805 long-term care beds and 308…
Added 12 mins ago
BR
Coordonnateur, Services aux locataires / Coordinator, Tenant Services
BGO Real Estate
Montreal, QC
- Full-time
…un portefeuille de bâtiments. Leur mandat est d'assurer une expérience locataire cohérente et distinctive à travers le portefeuille, de standardiser les normes de signalisation et de marque…
Added 12 mins ago
GC
General Help Part Time
Group Compass Ltee
London, ON
- Part-time
Provide extensive, compassionate, and professional customer service at all times
Added 12 mins ago
Customer Experience Associate - Broadway & Macdonald Branch, Vancouver, BC (26.25Hours/Week)
Scotiabank
Vancouver, BC
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 12 mins ago
Customer Experience Associate - King & Ontario (18.75 hours/week)
Scotiabank
Kitchener, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 12 mins ago
R
Manager, Productivity and Efficiency
RBC
Toronto, ON
- Full-time
2+ years of professional experience in one or more of the following areas: finance, accounting, reporting, transformation, or operations
Added 26 mins ago
NB
Senior Analyst – Wealth Portrait
National Bank of Canada
Montreal, QC
- Full-time
A minimum of three years of relevant experience.
Added 26 mins ago
S
Field Risk Specialist
Solifi
Quebec, QC
- Full-time
Two years or more of applicable experience in: floorplan auditing, banking/financial services, automotive, customer service, field services or related industry. COMPETENCIES:
Added 26 mins ago
MC
Coordinator, Digital Solutions
MS Canada
Halifax, NS
- $50,000 to $53,520 CAD / year
- Full-time
1-3 years of experience supporting digital platforms, websites, email marketing, or related digital technologies, or an equivalent combination of education and experience
Added 26 mins ago
WO
Registered Nurse - Hemodialysis
William Osler Health System
Brampton, ON
- Part-time
At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!
Added 26 mins ago
SD
Pharmacist
Shoppers Drug Mart
Mississauga, ON
- Full-time
…1,200 locations nationwide, built on a strong foundation of professional expertise and personalized service. Over the past 50 years, the organization has grown from a single Toronto…
Added 26 mins ago
M
People and Culture Generalist - Western Canada
Metrie
Calgary, AB
- Full-time
This is a hybrid (4 days in office, 1 work from home) , hands-on role based in our Calgary, Alberta Distribution Centre
Added 26 mins ago
O
Strategic Sourcing Specialist
ORBCOMM
Ottawa, ON
- $80,000 to $100,000 CAD / year
- Full-time
3–5 years of professional experience, including at least 2 years supporting sourcing, procurement, supply chain, supplier management, operations, manufacturing, engineering, finance, or…
Added 26 mins ago
KP
Coordinator, Trades Operations & Logistics - Competition ID: 4884
Kwantlen Polytechnic University
Surrey, BC
- Full-time
Must have experience and/or training relating to shop/lab safety
Added 26 mins ago
NB
Account Manager, SME
National Bank of Canada
Montreal, QC
- Full-time
University certificate and 7 years of experience;
Added 26 mins ago
FS
Adult Protective Support Worker And Case Manager
Family Service Thames Valley
Mississauga, ON
- Full-time
Strong case management, assessment, and service planning abilities, with experience supporting adults who may be at risk or living with vulnerabilities.
Added 26 mins ago
C
Desktop Support Technician
Confidential
Kelowna, BC
- $60,000 to $65,000 CAD / year
- Full-time
Must have valid drivers license and reliable transportation
Added 26 mins ago
DS
Engineering Manager
Dawn Staffing Solutions Inc
Windsor, ON
- Full-time
Proven experience leading capital equipment decisions, major process improvements, and customer or production escalations.
Added 26 mins ago
AD
Outside Sales Rep - Document Solutions Consultant
ARC Document Solutions
Burnaby, BC
- Full-time
Are you a dynamic, tech-savvy sales professional eager to make a tangible impact? At ARC Document Solutions, we empower businesses to elevate their brand presence and streamline access to…
Added 26 mins ago
A
Software Development Engineer, Middle Mile Transportation, Middle Mile Transportation, Relay Yard Automation
Amazon
Vancouver, BC
- Full-time
…ideal candidate enjoys complex system challenges, prioritizes customer needs, and is passionate about creating quality software that meets operational goals. Experience with distributed…

Guardteck Security Corp.

Senior Account Manager

Burnaby, BC, Canada

$90,000 to $105,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $90,000 to $105,000 CAD / year
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

About the Role

Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing operations role responsible for strengthening client relationships, overseeing contract performance, managing budgets and KPIs, and ensuring high-quality service delivery across multiple sites.

You'll manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.

The ideal candidate will bring experience from contract security, facilities services, property services, property management, or another multi-site service-based environment where client retention, operational execution, labour performance, and service quality are critical to success.

This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering service in a contract-driven, client-facing environment.

Key Responsibilities

Client Engagement and Service Excellence

Maintain strong client and stakeholder relationships through audits, site visits, meetings, and regular communication.
Serve as the primary point of contact for your assigned clients, ensuring their needs are understood and service expectations are met.
Ensure contract deliverables across your portfolio are consistently met or exceeded (e.g., staffing levels, patrol frequency, reporting standards).
Manage client escalations, service concerns, and performance issues, exercising sound judgment and escalating where required.
Lead quarterly and annual business reviews with clients.
Gather and analyze client feedback and use insights to improve service delivery.
Support the use of technology, automation, and reporting tools to improve service quality and client experience.

Site Leadership and Operational Excellence

Manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.
Review site performance against service standards, contract deliverables, and KPIs (e.g., incident response times, staffing compliance, audit scores).
Conduct regular site visits to evaluate performance, morale, and compliance, ensuring strong leadership at the site level.
Coach, mentor, and develop site supervisors and frontline personnel to build strong leadership at the site level.
Support recruitment, onboarding, and retention of site supervisors and frontline personnel across your portfolio.
Ensure post orders are understood and followed by all site personnel across the portfolio.
Drive continuous improvement initiatives to streamline workflows and improve operational outcomes.
Review labour efficiency, staffing performance, customer service standards, and resource allocation across your sites.
Conduct client site assessments and provide meaningful, cost-effective recommendations.

Financial Management

Own the financial performance of your portfolio and ensure alignment with financial targets across all sites.
Monitor site budgets and financial KPIs, taking corrective action when performance is not meeting expectations.
Prepare and submit CRFs (Client Request Forms) and contract one-pagers for scope or service changes.
Support billing accuracy, resolve discrepancies with Finance, and follow up on collections for overdue or disputed invoices.
Support decisions that balance client satisfaction, service quality, labour efficiency, and financial performance.

Professional Development

Stay current with industry trends, best practices, and relevant security standards, including AI-enabled tools shaping the industry.
Maintain or work toward ASIS APP certification, or equivalent professional development, where applicable.

Required Experience and Qualifications

2–5 years of progressive experience in account management, client success, or operations within security, facilities services, property services, property management, or another multi-site contract services environment.
Demonstrated experience leading or developing site supervisors, frontline teams, or client-facing operational staff.
Strong understanding of multi-site service delivery, contract compliance, client retention, audits, reporting, and escalation management.
Experience managing budgets, labour performance, KPIs, client reporting, and operational improvement initiatives.
Proven ability to build trust-based relationships with internal and external stakeholders.
Strong coaching, mentoring, and people leadership skills.
Excellent written and verbal communication skills.
Strong problem-solving skills, attention to detail, and ability to manage changing priorities.
Valid driver's licence with no restrictions.
Technologically agile, with working familiarity across security and frontline tech stacks (workforce management, reporting, and communications platforms - e.g., WinTeam, Zendesk) and Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams).
ASIS APP certification is considered an asset, or an equivalent combination of education and experience.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage client relationships and service delivery across a portfolio of security sites, ensuring contract requirements, service standards, and KPIs are met. Lead site supervisors and frontline teams, oversee budgets and labour performance, address client concerns, and drive operational improvements.

Requirements

Requires 2–5 years of progressive account management, client success, or operations experience in security or another multi-site contract services environment, including experience leading frontline teams. Candidates need experience with budgets, KPIs, contract compliance, client relationships, and operational improvement, as well as a valid unrestricted driver's licence and familiarity with relevant technology and Microsoft Office.

Skills

Account Management
Multi-Site Operations
Contract Compliance
Budget Management
KPI Management
Team Leadership
Coaching And Mentoring
Client Retention
Audit And Reporting
Escalation Management
Labour Performance Management
Operational Improvement
Financial Performance Management
Problem-Solving
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Contract Security
Security Operations
Account Management
Multi-Site Service Delivery
Contract Compliance
Client Retention
Site Supervisors
Frontline Teams
Budgets
Key Performance Indicators
Labour Performance
Audits
Client Reporting
Escalation Management
Operational Improvement
Client Request Forms
WinTeam
Zendesk
Microsoft Office
ASIS APP Certification
Security Standards
Workforce Management
Reporting Tools
Communications Platforms

Report this job

Work requirements

Jobs in Canada