Jobs in Canada

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Added 5 mins ago
Meat & Seafood - Cutter Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Fall River, NS
Provide customers with friendly and professional service while preparing meat products for customer purchase and meat displays. Actively contribute to an environment of employee and…
Added 5 mins ago
Meat & Seafood - Manager Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Fall River, NS
The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 5 mins ago
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Department Manager-Nike Premium Outlet Collection
Nike
AB · NFS CA EDMONTON SOUTH
- Full-time
As a Nike Department Manager, you’re the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for…
Added 5 mins ago
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Senior Business Intelligence Analyst
TD
Montreal, QC
- Full-time
Added 5 mins ago
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Customer Experience Associate
TD
Ottawa, ON · Orleans, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 5 mins ago
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Customer Experience Associate
TD
Surrey, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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Team Lead, Laboratory Services
Medcan
Toronto, ON
- $73,699 to $101,335 CAD / year
- Full-time
Reporting to the Manager, Laboratory Services, the Team Lead is accountable for the day-to-day leadership, coordination and performance of the Medical Laboratory Assistant (MLA) team. The…
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Mortgage Specialist
BMO
Cambridge, ON
- Full-time
Serves a customer advocate during application and processing activities.
Added 5 mins ago
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Mortgage Specialist
BMO
Guelph, ON
- Full-time
Serves a customer advocate during application and processing activities.
Added 19 mins ago
HI
FlexSave Administrator
HUB International
Woodbridge, ON
- Full-time
…potential for extension. In this role, you will support the onboarding of new clients, enroll employees, and provide day-to-day service for our innovative FlexSave product. You will manage…
Added 19 mins ago
Field Area Manager - Eastern Canada Service Operations
ENERCON
Moncton, NB · Montreal, QC · New Richmond, QC · Saint-Ferdinand, QC · Sainte-Marguerite-Marie, QC · Saint-Rémi, QC · Eastern Kings, PE · Point Tupper, NS · Halifax, NS · Stellarton, NS · Truro, NS · Bible Hill, NS · Sydney, NS · Windsor, ON · Saint John, NB · Saint-Patrice-de-Sherrington, QC · QC · Québec, QC · St-Rémi, Queb
As the senior operational leader for the region, the Field Area Manager oversees multiple service locations, drives operational and financial performance, supports workforce planning, and…
Added 19 mins ago
SC
Wireless Sales Supervisor
Staples Canada
Kamloops, BC
- Full-time
As the Wireless Sales Supervisor, you are a champion of the customer experience in the wireless department. You help our consumers and business customers achieve their working & learning…
Added 19 mins ago
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Meat & Seafood - Cutter Meat
Sobeys
Larrys River, NS
- Full-time
Provide customers with friendly and professional service while preparing meat products for customer purchase and meat displays. Actively contribute to an environment of employee and…
Added 19 mins ago
S
Meat & Seafood - Manager Meat
Sobeys
Larrys River, NS
- Full-time
The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 34 mins ago
KT
Regional Account Manager
Kal Tire
Edmonton, AB
- Full-time
Reporting to the Regional Sales Manager, the Regional Account Manager is responsible for growing and strengthening relationships with commercial tire customers across an assigned territory…
Added 34 mins ago
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Leasing Operation Manager
RentBolt
Montreal, QC
- Full-time
As our Leasing Operations Manager, you combine great sales, customer service, and operational skills to run the day-to-day operations that make this possible. You’ll work directly with our…
Added 34 mins ago
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FULLSTACK ENGINEER
Kablamo
Toronto, ON
- Full-time
Identify emerging threats early, notify the Risk Manager along with Executive Leaders, and refine company-wide security protocols continuously.
Added 34 mins ago
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PRODUCT MANAGER
Kablamo
Toronto, ON
- Full-time
We are looking for a Product Manager as we expand our impact with new customers. This posting supports the position to start between November 2026 and February 2027.
Added 35 mins ago
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Retail Operations Manager
PetSmart
Ottawa, ON · Kanata, ON
- Full-time
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing…
Added 35 mins ago
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Retail Operations Manager
PetSmart
Sherwood Park, AB
- Full-time
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing…
Added 49 mins ago
SC
IT Officer
Sunrise Credit Union
Brandon, MB
- Full-time
…reliability, and end-user services. Reporting to the Senior Manager, Infrastructure & Systems Support, this role provides hands-on technical expertise in network operations, server…
Added 49 mins ago
R(
Assistant Store Manager - Méga Centre Vaudreuil
Reitmans (Canada) Ltée/Ltd
Vaudreuil-Dorion, QC
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 49 mins ago
MC
Sales and Advice Effectiveness Specialist, Retail
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- Full-time
…Member outcomes. Working under the direction of the Senior Manager, Sales & Advice Effectiveness, Retail, the Specialist converts established enterprise and Retail priorities into practical…
Added 49 mins ago
1
Senior Field Performance Partner, AI
1Password
Remote, Canada
- Full-time
- Remote
…trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today.…
Added 49 mins ago
T
TDI Associate - Rotational Associate Program
TD
Saint John, NB · Toronto, ON · Montreal, QC · Halifax, NS · Calgary, AB
- Full-time

Guardteck Security Corp.

Senior Account Manager

Burnaby, BC, Canada

$90,000 to $105,000 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $90,000 to $105,000 CAD / year
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

About the Role

Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing operations role responsible for strengthening client relationships, overseeing contract performance, managing budgets and KPIs, and ensuring high-quality service delivery across multiple sites.

You'll manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.

The ideal candidate will bring experience from contract security, facilities services, property services, property management, or another multi-site service-based environment where client retention, operational execution, labour performance, and service quality are critical to success.

This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering service in a contract-driven, client-facing environment.

Key Responsibilities

Client Engagement and Service Excellence

Maintain strong client and stakeholder relationships through audits, site visits, meetings, and regular communication.
Serve as the primary point of contact for your assigned clients, ensuring their needs are understood and service expectations are met.
Ensure contract deliverables across your portfolio are consistently met or exceeded (e.g., staffing levels, patrol frequency, reporting standards).
Manage client escalations, service concerns, and performance issues, exercising sound judgment and escalating where required.
Lead quarterly and annual business reviews with clients.
Gather and analyze client feedback and use insights to improve service delivery.
Support the use of technology, automation, and reporting tools to improve service quality and client experience.

Site Leadership and Operational Excellence

Manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.
Review site performance against service standards, contract deliverables, and KPIs (e.g., incident response times, staffing compliance, audit scores).
Conduct regular site visits to evaluate performance, morale, and compliance, ensuring strong leadership at the site level.
Coach, mentor, and develop site supervisors and frontline personnel to build strong leadership at the site level.
Support recruitment, onboarding, and retention of site supervisors and frontline personnel across your portfolio.
Ensure post orders are understood and followed by all site personnel across the portfolio.
Drive continuous improvement initiatives to streamline workflows and improve operational outcomes.
Review labour efficiency, staffing performance, customer service standards, and resource allocation across your sites.
Conduct client site assessments and provide meaningful, cost-effective recommendations.

Financial Management

Own the financial performance of your portfolio and ensure alignment with financial targets across all sites.
Monitor site budgets and financial KPIs, taking corrective action when performance is not meeting expectations.
Prepare and submit CRFs (Client Request Forms) and contract one-pagers for scope or service changes.
Support billing accuracy, resolve discrepancies with Finance, and follow up on collections for overdue or disputed invoices.
Support decisions that balance client satisfaction, service quality, labour efficiency, and financial performance.

Professional Development

Stay current with industry trends, best practices, and relevant security standards, including AI-enabled tools shaping the industry.
Maintain or work toward ASIS APP certification, or equivalent professional development, where applicable.

Required Experience and Qualifications

2–5 years of progressive experience in account management, client success, or operations within security, facilities services, property services, property management, or another multi-site contract services environment.
Demonstrated experience leading or developing site supervisors, frontline teams, or client-facing operational staff.
Strong understanding of multi-site service delivery, contract compliance, client retention, audits, reporting, and escalation management.
Experience managing budgets, labour performance, KPIs, client reporting, and operational improvement initiatives.
Proven ability to build trust-based relationships with internal and external stakeholders.
Strong coaching, mentoring, and people leadership skills.
Excellent written and verbal communication skills.
Strong problem-solving skills, attention to detail, and ability to manage changing priorities.
Valid driver's licence with no restrictions.
Technologically agile, with working familiarity across security and frontline tech stacks (workforce management, reporting, and communications platforms - e.g., WinTeam, Zendesk) and Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams).
ASIS APP certification is considered an asset, or an equivalent combination of education and experience.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage client relationships and service delivery across a portfolio of security sites, ensuring contract requirements, service standards, and KPIs are met. Lead site supervisors and frontline teams, oversee budgets and labour performance, address client concerns, and drive operational improvements.

Requirements

Requires 2–5 years of progressive account management, client success, or operations experience in security or another multi-site contract services environment, including experience leading frontline teams. Candidates need experience with budgets, KPIs, contract compliance, client relationships, and operational improvement, as well as a valid unrestricted driver's licence and familiarity with relevant technology and Microsoft Office.

Skills

Account Management
Multi-Site Operations
Contract Compliance
Budget Management
KPI Management
Team Leadership
Coaching And Mentoring
Client Retention
Audit And Reporting
Escalation Management
Labour Performance Management
Operational Improvement
Financial Performance Management
Problem-Solving
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Contract Security
Security Operations
Account Management
Multi-Site Service Delivery
Contract Compliance
Client Retention
Site Supervisors
Frontline Teams
Budgets
Key Performance Indicators
Labour Performance
Audits
Client Reporting
Escalation Management
Operational Improvement
Client Request Forms
WinTeam
Zendesk
Microsoft Office
ASIS APP Certification
Security Standards
Workforce Management
Reporting Tools
Communications Platforms

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Jobs in Canada