Jobs in Canada

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Added 12 mins ago
GE
Counter Sales - Woodstock
Gerrie Electric Wholesale Ltd.
Woodstock, ON
- Full-time
…selection, pickups, returns, and warranty issues. By supporting customer success, the role strengthens customer loyalty, enhances the Gerrie brand, and contributes directly to branch…
Added 12 mins ago
MC
Specialist, Distribution (Bilingual FR/EN) (18-Month Contract)
Mazda Canada Inc
Richmond Hill, ON
- Full-time
…office will be on a hybrid work arrangement and reporting to the Manager, Sales & Fleet Operations. The incumbent plays an important role in supporting our Retailer partners, regional…
Added 12 mins ago
Manager, Advisor Excellence, Business Banking - Toronto
Scotiabank
Toronto, ON
The Manager, Advisor Excellence, contributes to the overall success of the Advisor Excellence Team in Business Banking, ensuring specific individual goals, plans, and initiatives are…
Added 12 mins ago
Trader - Multi Asset (1832 Asset Management)
Scotiabank
Toronto, ON
…providing asset management services in Canada since 1877, as a manager of mutual funds and providing investment solutions for private clients, institutions, foundations, endowments and…
Added 12 mins ago
R
Manager, Productivity and Efficiency
RBC
Toronto, ON
- Full-time
The Manager, Productivity and Efficiency supports the COO group within Technology and Operations, with a primary focus on transformation and operations of productivity and efficiency…
Added 26 mins ago
NB
Wealth Associate
National Bank of Canada
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- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 26 mins ago
NB
Wealth Associate
National Bank of Canada
Richmond Hill, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 26 mins ago
NB
Wealth Associate
National Bank of Canada
Ottawa, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 26 mins ago
M
People and Culture Generalist - Western Canada
Metrie
Calgary, AB
- Full-time
This is a hybrid (4 days in office, 1 work from home) , hands-on role based in our Calgary, Alberta Distribution Centre
Added 26 mins ago
E
Management Trainee
Enterprise
Cambridge, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 26 mins ago
E
Management Trainee
Enterprise
Woodstock, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 26 mins ago
GS
Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $90,000 to $105,000 CAD / year
- Full-time
This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering…
Added 26 mins ago
E
Management Trainee
Enterprise
Brantford, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 26 mins ago
E
Management Trainee
Enterprise
London, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 26 mins ago
CL
Assistant Store Manager
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- Full-time
Do you have a passion for business AND an artistic flare ? Are you a driven, inspirational mentor that strives for success?
Added 26 mins ago
Interim Retail Store Manager
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Smiths Falls, ON
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Added 26 mins ago
Spécialiste technique des ventes - Technical Sales Specialist - Montreal
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Montreal, QC
…Ce rôle collabore avec les ventes, l'ingénierie, la R&D, les opérations et les clients afin d'assurer une performance optimale des produits, stimuler la croissance des ventes et offrir la…
Added 26 mins ago
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Working closely with our Sales Manager, Sales Representatives, and internal departments, you'll help turn great ideas into successful advertising campaigns and memorable client experiences.
Added 26 mins ago
T
Senior Manager, Commercial Services - National Real Estate Group
TD
Halifax, NS
- Full-time
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Added 26 mins ago
T
Manager, Customer Experience Trainee - Montreal Ouest
TD
Dollard-Des Ormeaux, QC
- Full-time
…providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience Trainee and offer your…
Added 26 mins ago
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Equipment Rental Specialist
Sunbelt Rentals, Inc.
Hamilton, ON
- Full-time
Valid Driver’s license required
Added 26 mins ago
Assistant Manager
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You will assist the Store Manager with overseeing the store operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, paperwork, making bank…
Added 41 mins ago
E
Management Trainee
Enterprise
Guelph, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 41 mins ago
E
Management Trainee
Enterprise
Kitchener, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 42 mins ago
CE
Bar Manager - National on 10th
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- Full-time
A Bar Manager contributes to all front of house operations specifically related to the bar and is responsible for several functions including but not limited to: scheduling, inventory…

Guardteck Security Corp.

Senior Account Manager

Burnaby, BC, Canada

$90,000 to $105,000 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $90,000 to $105,000 CAD / year
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

About the Role

Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing operations role responsible for strengthening client relationships, overseeing contract performance, managing budgets and KPIs, and ensuring high-quality service delivery across multiple sites.

You'll manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.

The ideal candidate will bring experience from contract security, facilities services, property services, property management, or another multi-site service-based environment where client retention, operational execution, labour performance, and service quality are critical to success.

This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering service in a contract-driven, client-facing environment.

Key Responsibilities

Client Engagement and Service Excellence

Maintain strong client and stakeholder relationships through audits, site visits, meetings, and regular communication.
Serve as the primary point of contact for your assigned clients, ensuring their needs are understood and service expectations are met.
Ensure contract deliverables across your portfolio are consistently met or exceeded (e.g., staffing levels, patrol frequency, reporting standards).
Manage client escalations, service concerns, and performance issues, exercising sound judgment and escalating where required.
Lead quarterly and annual business reviews with clients.
Gather and analyze client feedback and use insights to improve service delivery.
Support the use of technology, automation, and reporting tools to improve service quality and client experience.

Site Leadership and Operational Excellence

Manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.
Review site performance against service standards, contract deliverables, and KPIs (e.g., incident response times, staffing compliance, audit scores).
Conduct regular site visits to evaluate performance, morale, and compliance, ensuring strong leadership at the site level.
Coach, mentor, and develop site supervisors and frontline personnel to build strong leadership at the site level.
Support recruitment, onboarding, and retention of site supervisors and frontline personnel across your portfolio.
Ensure post orders are understood and followed by all site personnel across the portfolio.
Drive continuous improvement initiatives to streamline workflows and improve operational outcomes.
Review labour efficiency, staffing performance, customer service standards, and resource allocation across your sites.
Conduct client site assessments and provide meaningful, cost-effective recommendations.

Financial Management

Own the financial performance of your portfolio and ensure alignment with financial targets across all sites.
Monitor site budgets and financial KPIs, taking corrective action when performance is not meeting expectations.
Prepare and submit CRFs (Client Request Forms) and contract one-pagers for scope or service changes.
Support billing accuracy, resolve discrepancies with Finance, and follow up on collections for overdue or disputed invoices.
Support decisions that balance client satisfaction, service quality, labour efficiency, and financial performance.

Professional Development

Stay current with industry trends, best practices, and relevant security standards, including AI-enabled tools shaping the industry.
Maintain or work toward ASIS APP certification, or equivalent professional development, where applicable.

Required Experience and Qualifications

2–5 years of progressive experience in account management, client success, or operations within security, facilities services, property services, property management, or another multi-site contract services environment.
Demonstrated experience leading or developing site supervisors, frontline teams, or client-facing operational staff.
Strong understanding of multi-site service delivery, contract compliance, client retention, audits, reporting, and escalation management.
Experience managing budgets, labour performance, KPIs, client reporting, and operational improvement initiatives.
Proven ability to build trust-based relationships with internal and external stakeholders.
Strong coaching, mentoring, and people leadership skills.
Excellent written and verbal communication skills.
Strong problem-solving skills, attention to detail, and ability to manage changing priorities.
Valid driver's licence with no restrictions.
Technologically agile, with working familiarity across security and frontline tech stacks (workforce management, reporting, and communications platforms - e.g., WinTeam, Zendesk) and Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams).
ASIS APP certification is considered an asset, or an equivalent combination of education and experience.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage client relationships and service delivery across a portfolio of security sites, ensuring contract requirements, service standards, and KPIs are met. Lead site supervisors and frontline teams, oversee budgets and labour performance, address client concerns, and drive operational improvements.

Requirements

Requires 2–5 years of progressive account management, client success, or operations experience in security or another multi-site contract services environment, including experience leading frontline teams. Candidates need experience with budgets, KPIs, contract compliance, client relationships, and operational improvement, as well as a valid unrestricted driver's licence and familiarity with relevant technology and Microsoft Office.

Skills

Account Management
Multi-Site Operations
Contract Compliance
Budget Management
KPI Management
Team Leadership
Coaching And Mentoring
Client Retention
Audit And Reporting
Escalation Management
Labour Performance Management
Operational Improvement
Financial Performance Management
Problem-Solving
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Contract Security
Security Operations
Account Management
Multi-Site Service Delivery
Contract Compliance
Client Retention
Site Supervisors
Frontline Teams
Budgets
Key Performance Indicators
Labour Performance
Audits
Client Reporting
Escalation Management
Operational Improvement
Client Request Forms
WinTeam
Zendesk
Microsoft Office
ASIS APP Certification
Security Standards
Workforce Management
Reporting Tools
Communications Platforms

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Jobs in Canada