Jobs in Canada

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Added 7 mins ago
MC
Accounting Operations Manager
Musqueam Capital Corp.
Vancouver, BC
- Full-time
construction projects, real estate development, and property management operations. This role ensures
Added 21 mins ago
AR
Sales Coordinator
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Toronto, ON
- Full-time
Added 21 mins ago
T&
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Calgary, AB
- Full-time
…Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment…
Added 21 mins ago
IB
Lease Auditor Specialist
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- $60,000 to $80,000 CAD / year
- Full-time
Timely resolution of billing disputes between the company and its landlords and property managers
Added 37 mins ago
Operational Risk and Insurance Interim Team Lead
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…operational risk activities. The role will maintain continuity of the Property and Casualty Insurance Program, claims management, incident reporting, contract risk analysis and Business…
Added 37 mins ago
DN
Office Administrator
David Nairne & Associates
North Vancouver, BC
- Full-time
This is a full-time, in-office position and requires working from our North Vancouver office five days per week
Added 37 mins ago
CF
Manager, AML Compliance
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- Full-time
This role follows our in‑office work model and requires employees to be onsite four days per week to support collaboration and business needs
Added 37 mins ago
B
Wealth Planning Advisor, Private Wealth
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Toronto, ON · FCP
- Full-time
Added 37 mins ago
B
Treasury & Payment Solutions Strategy Internship, Summer 2027 (4 months)
BMO
Toronto, ON · FCP
- Full-time
Added 52 mins ago
NG
Senior Application Developer
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Toronto, ON · Montreal, QC
- $100,000 to $120,000 CAD / year
…mission is to offer a positive, empowering, and transparent property financing experience, simplified from start to…
Added 52 mins ago
IF
Underwriter, Commercial Lines
Intact FC
AB · Vancouver, BC · Calgary, AB
- Full-time
This role is a permanent full-time hybrid position that requires a minimum of 2 days per week working in the office
Added 52 mins ago
Local Improvement & Assessment Analyst-C0868
City of London
London, ON
…Applications by determining the necessary adjustments to the property assessment and Frozen Assessment listing by conducting the necessary research to make such adjustments. Calculates the…
Added 1 hour ago
B
Private Wealth Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Added 1 hour ago
GS
Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $90,000 to $105,000 CAD / year
- Full-time
The ideal candidate will bring experience from contract security, facilities services, property services, property management, or another multi-site service-based environment where client…
Added 1 hour ago
JW
General Manager for GreenTee Country Club Westwood Plateau
JK World Group
Coquitlam, BC
- Full-time
…growth, and maintain consistent service standards across the property. The successful candidate will combine practical operational leadership with strong business judgment and an…
Added 1 hour ago
BR
Corporate Accountant
B.E.S.T. Recruiting Consultants Ltd.
Vaughan, ON
- $85,000 to $100,000 CAD / year
- Full-time
We are seeking a detail-oriented and motivated Corporate Accountant to join our finance team. The ideal candidate will bring strong accounting knowledge and experience handling full-cycle…
Added 1 hour ago
MM
Errors & Omissions Claims Analyst (Temporary)
Marsh McLennan
Ottawa, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 1 hour ago
MS
Accounting Manager
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Vancouver, BC
- Full-time
…everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer…
Added 1 hour ago
B
Personal Banking Associate
BMO
Sydney, NS
- Full-time
Mutual Funds License required (CSC, IFIC)
Added 1 hour ago
Senior Tax Analyst, Indirect Tax
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Toronto, ON
Lyft is looking for a talented, tech-savvy tax accountant to join our growing Tax Team. As a Senior Tax Analyst, you will report to the Tax Manager and take full ownership of indirect tax…
Added 1 hour ago
M
Front Desk Agent
Marriott
Dorval, QC
- Part-time
…needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and…
Added 2 hours ago
JD
Highrise Project Manager
JBPA Developments Inc.
Ottawa, ON
- Full-time
…on this legacy, John continues to manage JB Holdings Inc., a property management company, and created JBPA Developments Inc. to lead the construction of purpose-built apartment buildings.…
Added 2 hours ago
E
Product Operations Associate, Finance Transformation - Future Platforms | Housing
EliseAI
Toronto, ON
- Full-time
…submit maintenance requests, and stay connected with their property team - bringing everything they need for their home into one…
Added 2 hours ago
Customer Service Broker (Home & Auto Insurance)
OTIP Group of Companies (OTIP, Orbit, Curo)
Quispamsis, NB · Ottawa, ON · Waterloo, ON · Dartmouth, NS · Wetaskiwin, AB · Edmonton, AB
…critical role in helping members navigate their automobile and property policies with confidence. Reporting to the Assistant Manager, Broker Service, you'll provide expert guidance, assess…
Added 2 hours ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
Five to ten years’ experience in a property/facility management environment.

Guardteck Security Corp.

Senior Account Manager

Burnaby, BC, Canada

$90,000 to $105,000 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $90,000 to $105,000 CAD / year
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

About the Role

Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing operations role responsible for strengthening client relationships, overseeing contract performance, managing budgets and KPIs, and ensuring high-quality service delivery across multiple sites.

You'll manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.

The ideal candidate will bring experience from contract security, facilities services, property services, property management, or another multi-site service-based environment where client retention, operational execution, labour performance, and service quality are critical to success.

This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering service in a contract-driven, client-facing environment.

Key Responsibilities

Client Engagement and Service Excellence

Maintain strong client and stakeholder relationships through audits, site visits, meetings, and regular communication.
Serve as the primary point of contact for your assigned clients, ensuring their needs are understood and service expectations are met.
Ensure contract deliverables across your portfolio are consistently met or exceeded (e.g., staffing levels, patrol frequency, reporting standards).
Manage client escalations, service concerns, and performance issues, exercising sound judgment and escalating where required.
Lead quarterly and annual business reviews with clients.
Gather and analyze client feedback and use insights to improve service delivery.
Support the use of technology, automation, and reporting tools to improve service quality and client experience.

Site Leadership and Operational Excellence

Manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.
Review site performance against service standards, contract deliverables, and KPIs (e.g., incident response times, staffing compliance, audit scores).
Conduct regular site visits to evaluate performance, morale, and compliance, ensuring strong leadership at the site level.
Coach, mentor, and develop site supervisors and frontline personnel to build strong leadership at the site level.
Support recruitment, onboarding, and retention of site supervisors and frontline personnel across your portfolio.
Ensure post orders are understood and followed by all site personnel across the portfolio.
Drive continuous improvement initiatives to streamline workflows and improve operational outcomes.
Review labour efficiency, staffing performance, customer service standards, and resource allocation across your sites.
Conduct client site assessments and provide meaningful, cost-effective recommendations.

Financial Management

Own the financial performance of your portfolio and ensure alignment with financial targets across all sites.
Monitor site budgets and financial KPIs, taking corrective action when performance is not meeting expectations.
Prepare and submit CRFs (Client Request Forms) and contract one-pagers for scope or service changes.
Support billing accuracy, resolve discrepancies with Finance, and follow up on collections for overdue or disputed invoices.
Support decisions that balance client satisfaction, service quality, labour efficiency, and financial performance.

Professional Development

Stay current with industry trends, best practices, and relevant security standards, including AI-enabled tools shaping the industry.
Maintain or work toward ASIS APP certification, or equivalent professional development, where applicable.

Required Experience and Qualifications

2–5 years of progressive experience in account management, client success, or operations within security, facilities services, property services, property management, or another multi-site contract services environment.
Demonstrated experience leading or developing site supervisors, frontline teams, or client-facing operational staff.
Strong understanding of multi-site service delivery, contract compliance, client retention, audits, reporting, and escalation management.
Experience managing budgets, labour performance, KPIs, client reporting, and operational improvement initiatives.
Proven ability to build trust-based relationships with internal and external stakeholders.
Strong coaching, mentoring, and people leadership skills.
Excellent written and verbal communication skills.
Strong problem-solving skills, attention to detail, and ability to manage changing priorities.
Valid driver's licence with no restrictions.
Technologically agile, with working familiarity across security and frontline tech stacks (workforce management, reporting, and communications platforms - e.g., WinTeam, Zendesk) and Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams).
ASIS APP certification is considered an asset, or an equivalent combination of education and experience.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage client relationships and service delivery across a portfolio of security sites, ensuring contract requirements, service standards, and KPIs are met. Lead site supervisors and frontline teams, oversee budgets and labour performance, address client concerns, and drive operational improvements.

Requirements

Requires 2–5 years of progressive account management, client success, or operations experience in security or another multi-site contract services environment, including experience leading frontline teams. Candidates need experience with budgets, KPIs, contract compliance, client relationships, and operational improvement, as well as a valid unrestricted driver's licence and familiarity with relevant technology and Microsoft Office.

Skills

Account Management
Multi-Site Operations
Contract Compliance
Budget Management
KPI Management
Team Leadership
Coaching And Mentoring
Client Retention
Audit And Reporting
Escalation Management
Labour Performance Management
Operational Improvement
Financial Performance Management
Problem-Solving
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Contract Security
Security Operations
Account Management
Multi-Site Service Delivery
Contract Compliance
Client Retention
Site Supervisors
Frontline Teams
Budgets
Key Performance Indicators
Labour Performance
Audits
Client Reporting
Escalation Management
Operational Improvement
Client Request Forms
WinTeam
Zendesk
Microsoft Office
ASIS APP Certification
Security Standards
Workforce Management
Reporting Tools
Communications Platforms

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Jobs in Canada