Jobs in Canada

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Added 1 hour ago
M
Senior / Staff Product Manager - IoT Connected Devices
Motive
Vancouver, BC
- Full-time
…Monitoring is one of the largest growth opportunities in the portfolio. We help customers track, protect, and optimize a vast range of assets - trailers, reefer units, construction…
Added 5 hours ago
Senior Quanitity Surveyor - NECReg
PACT
ON · Mississauga, Ontario
This position is 5 days per week with core hours of work between approximately 8:00am–5:00pm with 1 hour lunch or as agreed upon with your manager
Added 11 hours ago
TJ
Learning and Development Advisor
The Jenkins Group of Companies
Halifax, NS
- Full-time
…sustainable growth and financial stability across our diverse portfolio of companies. Known primarily for our strong reputation and success in senior living, we are recognized as an…
Added 12 hours ago
A
Regional Marketing Manager- Edmonton Store Support Centre Office
AutoCanada
Calgary, AB
- Other
AutoCanada is one of Canada's largest automotive dealership groups, representing a broad portfolio of OEM brands across our 60+ stores from coast-to-coast. Our National Marketing team…
Added 14 hours ago
A
Strategic Pricing Manager
AbbVie
Montreal, QC
- Full-time
The Strategic Pricing Manager is the Pricing lead for one or more assigned therapeutic areas (TAs), responsible for developing and executing pricing strategy across the product lifecycle,…
Added 17 hours ago
MF
Senior Analyst, Institutional Client Service
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Completion of, or progress toward, the Chartered Financial Analyst (CFA) designation and/or Chartered Investment Manager (CIM) designation considered an asset
Added 17 hours ago
P
Chef – Perspectives stratégiques intégrées / Manager, Integrated Insights & Strategy
Pfizer
Kirkland, QC · CAN - QC - Kirkland
- Full-time
Added 18 hours ago
JP
Chef(fe), Développement des affaires - Business Development Manager
JAMP Pharma Group
Boucherville, QC
- Full-time
…Soutenir des transactions complexes incluant des partenariats multi-produits et des actifs en phase précoce de…
Added 19 hours ago
D
Senior Financial Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $55 to $69 CAD / hour
- Contract
The team is seeking a Financial Analyst, to support the global management reporting and analysis team and is generally responsible for combining strong data science capabilities with…
Added 19 hours ago
CH
Regional General Manager
Cambridge Hotel and Conference Centre
Cambridge, ON
- Full-time
The Regional General Manager works in close partnership with the Vice President, Sales, who leads portfolio commercial strategy, sales and topline growth, and the Senior Advisor, Hotel…
Added 1 day ago
UO
Administrative Manager
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 day ago
GC
Senior 3D Artist
Game Companies
Lunenburg, NS
- Full-time
Work closely with the Art Manager to visualize and develop asset production pipelines.
Added 1 day ago
GJ
Chef(fe), Développement des affaires - Business Development Manager
Groupe JAMP Pharma
Boucherville, QC
- Full-time
…Soutenir des transactions complexes incluant des partenariats multi-produits et des actifs en phase précoce de…
Added 1 day ago
GS
National Account Manager
Guardteck Security Corp.
Mississauga, ON
- $120,000 to $140,000 CAD / year
- Full-time
Guardteck is looking for a National Account Manager to own our most significant national retail relationships across Canada. This is a senior, Toronto-based role with a high executive…
Added 1 day ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,554.25 to $13,340.92 CAD / month
- Full-time
Reports to the Senior Manager, Solutions Security and Architecture. Works independently and jointly within the Solutions Security and Architecture team to deliver software projects and…
Added 1 day ago
WM
Sr. Account Manager, Commercial Lines
Wilson M. Beck Insurance Alberta
Calgary, AB
- Full-time
We are currently looking for a Senior Account Manager to join our team in our Calgary office. You will collaborate with Account Producer(s)/Marketer(s) regarding client needs and recommend…
Added 1 day ago
T
Commercial Credit Analyst
TD
Calgary, AB
- Full-time
Support the Relationship Manager in booking new business by preparing competitive credit packages in the assigned business segment in a timely manner to meet customer needs
Added 1 day ago
National Client Success Account Manager
Kandor
Mississauga, ON
Guardteck is looking for a National Account Manager to own our most significant national retail relationships across Canada. This is a senior, Toronto-based role with a high executive…
Added 1 day ago
C
Aerospace Senior Manager Key Accounts
Cyient
Montreal, QC
- Full-time
The Senior Manager Key Accounts will assume responsibility for the sales of services and system solutions in the Aerospace industry, with a primary focus on a major aircraft engine OEM…
Added 1 day ago
GS
Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $90,000 to $105,000 CAD / year
- Full-time
Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing…
Added 1 day ago
IM
Senior Manager, Technical Support
Ingram Micro
Mississauga, ON
- $150,000 to $165,000 CAD / year
- Full-time
Multi-vendor technical support experience across cloud, networking or security would be an asset.
Added 1 day ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,554.25 to $13,340.92 CAD / month
- Full-time
Reports to the Senior Manager, Solutions Security and Architecture. Works independently and jointly within the Solutions Security and Architecture team to deliver software projects and…
Added 1 day ago
C
Senior Account Manager: Demand Response
CLEAResult
Toronto, ON
- Full-time
A strong hunter mindset, with proven success winning multi-site or portfolio commitments through long, multi-stakeholder sales cycles.
Added 1 day ago
YI
Lease Administration Manager
YM INC.
Toronto, ON
- Full-time
The Lease Administration Manager oversees the preparation, review, and management of all lease documentation across the company’s retail store portfolio (100+). This role ensures accuracy,…
Added 2 days ago
AF
HR Generalist
Armstrong Fluid Technology
Toronto, ON
- Full-time
Identify critical technical capabilities required to support Armstrong's future growth and product portfolio.

Guardteck Security Corp.

Senior Account Manager

Burnaby, BC, Canada

$90,000 to $105,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $105,000 CAD / year
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

About the Role

Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing operations role responsible for strengthening client relationships, overseeing contract performance, managing budgets and KPIs, and ensuring high-quality service delivery across multiple sites.

You'll manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.

The ideal candidate will bring experience from contract security, facilities services, property services, property management, or another multi-site service-based environment where client retention, operational execution, labour performance, and service quality are critical to success.

This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering service in a contract-driven, client-facing environment.

Key Responsibilities

Client Engagement and Service Excellence

Maintain strong client and stakeholder relationships through audits, site visits, meetings, and regular communication.
Serve as the primary point of contact for your assigned clients, ensuring their needs are understood and service expectations are met.
Ensure contract deliverables across your portfolio are consistently met or exceeded (e.g., staffing levels, patrol frequency, reporting standards).
Manage client escalations, service concerns, and performance issues, exercising sound judgment and escalating where required.
Lead quarterly and annual business reviews with clients.
Gather and analyze client feedback and use insights to improve service delivery.
Support the use of technology, automation, and reporting tools to improve service quality and client experience.

Site Leadership and Operational Excellence

Manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.
Review site performance against service standards, contract deliverables, and KPIs (e.g., incident response times, staffing compliance, audit scores).
Conduct regular site visits to evaluate performance, morale, and compliance, ensuring strong leadership at the site level.
Coach, mentor, and develop site supervisors and frontline personnel to build strong leadership at the site level.
Support recruitment, onboarding, and retention of site supervisors and frontline personnel across your portfolio.
Ensure post orders are understood and followed by all site personnel across the portfolio.
Drive continuous improvement initiatives to streamline workflows and improve operational outcomes.
Review labour efficiency, staffing performance, customer service standards, and resource allocation across your sites.
Conduct client site assessments and provide meaningful, cost-effective recommendations.

Financial Management

Own the financial performance of your portfolio and ensure alignment with financial targets across all sites.
Monitor site budgets and financial KPIs, taking corrective action when performance is not meeting expectations.
Prepare and submit CRFs (Client Request Forms) and contract one-pagers for scope or service changes.
Support billing accuracy, resolve discrepancies with Finance, and follow up on collections for overdue or disputed invoices.
Support decisions that balance client satisfaction, service quality, labour efficiency, and financial performance.

Professional Development

Stay current with industry trends, best practices, and relevant security standards, including AI-enabled tools shaping the industry.
Maintain or work toward ASIS APP certification, or equivalent professional development, where applicable.

Required Experience and Qualifications

2–5 years of progressive experience in account management, client success, or operations within security, facilities services, property services, property management, or another multi-site contract services environment.
Demonstrated experience leading or developing site supervisors, frontline teams, or client-facing operational staff.
Strong understanding of multi-site service delivery, contract compliance, client retention, audits, reporting, and escalation management.
Experience managing budgets, labour performance, KPIs, client reporting, and operational improvement initiatives.
Proven ability to build trust-based relationships with internal and external stakeholders.
Strong coaching, mentoring, and people leadership skills.
Excellent written and verbal communication skills.
Strong problem-solving skills, attention to detail, and ability to manage changing priorities.
Valid driver's licence with no restrictions.
Technologically agile, with working familiarity across security and frontline tech stacks (workforce management, reporting, and communications platforms - e.g., WinTeam, Zendesk) and Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams).
ASIS APP certification is considered an asset, or an equivalent combination of education and experience.

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More about this job

Responsibilities

Manage client relationships and service delivery across a portfolio of security sites, ensuring contract requirements, service standards, and KPIs are met. Lead site supervisors and frontline teams, oversee budgets and labour performance, address client concerns, and drive operational improvements.

Requirements

Requires 2–5 years of progressive account management, client success, or operations experience in security or another multi-site contract services environment, including experience leading frontline teams. Candidates need experience with budgets, KPIs, contract compliance, client relationships, and operational improvement, as well as a valid unrestricted driver's licence and familiarity with relevant technology and Microsoft Office.

Skills

Account Management
Multi-Site Operations
Contract Compliance
Budget Management
KPI Management
Team Leadership
Coaching And Mentoring
Client Retention
Audit And Reporting
Escalation Management
Labour Performance Management
Operational Improvement
Financial Performance Management
Problem-Solving
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Contract Security
Security Operations
Account Management
Multi-Site Service Delivery
Contract Compliance
Client Retention
Site Supervisors
Frontline Teams
Budgets
Key Performance Indicators
Labour Performance
Audits
Client Reporting
Escalation Management
Operational Improvement
Client Request Forms
WinTeam
Zendesk
Microsoft Office
ASIS APP Certification
Security Standards
Workforce Management
Reporting Tools
Communications Platforms

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Jobs in Canada