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Added 1 hour ago
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- Full-time
Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?
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…their communities and online. The company values integrity, client-focused service, doing what's right, and offers training and support to help representatives build sustainable business…
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Gérant de magasin / Store Manager
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Montreal, QC
- Full-time
Act as a partner between customers, sales associates, store leadership and corporate business partners
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KPMG Canada
Toronto, ON
- Full-time
Assist with preparing proposals and client presentations as part of business development activities.
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Manager - Governance, Risk & Compliance Services / Internal Audit and Internal Controls in Halifax
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Halifax, NS
- Full-time
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Added 12 hours ago
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Assistant Store Manager - West Edmonton Mall
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AB · Edmonton, AB
- $55,000 to $60,000 CAD / year
- Full-time
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- Full-time
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- Full-time
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Shipday
Canada
- Full-time
…the world. Shipday is transforming the way local merchants do business in a world increasingly driven by e-commerce. Since 2020, shipday has powered millions of deliveries in 100+ countries…
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VP, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
15+ years in business development, sales, consulting or senior operations, engineering or capital project roles where success depended on building client relationships and advancing…
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Director, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
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Added 16 hours ago
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VP, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
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Added 17 hours ago
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Director, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
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Designer
HRVST
Remote, Canada
- $60,000 to $75,000 CAD / year
- Full-time
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Manager, Business Development - Canada
ReVisionz
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- Full-time
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8–10 years in business development, sales, consulting or senior operations, engineering or capital project roles where success depends on building client relationships and advancing…
Added 18 hours ago
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Manager, Business Development - Canada
ReVisionz
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- Full-time
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Added 19 hours ago
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Quality Engineer (Temp to hire) - Automotive Parts Manufacturer (KN36204)
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Added 22 hours ago
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Added 23 hours ago
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Gucci

GUCCI Manager of Client Engagement, Canada

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: 3+ years of management experience in Retail, Marketing and/or Special Events, Hospitality or Consulting;
Posting language: English
Posted: Oct 6, 2026

Original job description

Summary

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.
Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

Job Description

Role Mission

The Manager of Client Engagement, Canada, will lead planning and implementation of retail client development strategies across directly operated stores (DOS) and outlet locations that drive retention, elevation, and acquisition through exceptional relationship management and local market events to support key client moments and achieve overall targets. This role is responsible for translating Gucci America’s client engagement strategy in alignment with retail business objectives to create store-embedded client plans that directly impact sales. With a retail-first mindset, the Manager of Client Engagement, Canada will coordinate the partnerships with Store Directors, retail leadership and corporate client engagement teams ensuring synergy and collaboration.

Key Accountabilities

Client Development – 50%

Lead market store-specific strategy, planning and execution of client development activities aimed at full funnel retention, elevation, and acquisition in partnership with the corporate client and insights team;
Leverage client pyramid analysis at store level and client mapping to derive bottoms up retail plans designed to meet sales goals and client segment ambitions;
Regularly review client outreach achievement and tool usage to identify opportunities to close gaps with the sharing and embedding of best practices;
Work closely with respective corporate and field cross-functional teams to align on client goals and a 365 calendar to achieve annual client development plan, in cohesion with global and regional strategy;
Analyze performance and impact of client initiatives on client development and sales, analyze pre, during and post strategy to ensure each touchpoint opportunity is maximized for client engagement KPIs;
Collaborate with the General Manager, Canada through regular touch bases while ensuring teams have structured time for strategy, plan development, and goal setting;
Travel to stores to support with the further growth within client development;
Lead and/or host regional calls with store teams to ensure clear communication around client direction and strategies, sharing all relevant client focuses;
Present monthly/quarterly business area performance results as it relates to client development focuses;
Identify store-specific opportunities to develop stronger training programs aimed to improve client development impact;
Create tourist development programs to engage and cultivate key local and international tourist groups during peak seasonal shopping periods.

Client Relations – 25%

Build expert knowledge and understanding of top client base in key doors;
Cultivate top clients and map to engage with the highest expression of the brand at local and international brand experiences;
Partner with corporate client relations team to manage and coordinate exceptional local and international experiences for clients;
Identify, develop, and action immersive personalized brand experiences tailored to top clients;
Manage, implement, and action top client seasonal gifting programs;
Develop partnerships with travel, hotel, and concierges to offer key services to drive acquisition and cultivation of VIP clients;
Attend events and network with clients at key functions, acting as a brand ambassador on behalf of Gucci Americas.

Client Events – 25%

Create and manage regional client engagement events calendar and budget in partnership with corporate client events team;
Develop and propose target client list based on event typology;
Work with regional retail and merchandising teams to manage the customer experience and end to end implementation of evergreen events that support specific selling initiatives such as high-end customization events (ex DIY/MTM/MTO and special orders);
Support store teams in developing new event initiatives subject to appropriate corporate approval;
Coordinate with corporate as needed for printing and mailing of invitations, client gifting gestures, catering, champagne, flowers etc.;
Oversee corporate identity preparation prior to in store events in accordance with corporate guidelines ensuring excellence in execution;
Manage vendor set up, store operational support, and event execution, with appropriate written and visual documentation, action planning, feedback and results shared weekly.

Key Requirements

Bachelor’s degree preferred;
3+ years of management experience in Retail, Marketing and/or Special Events, Hospitality or Consulting;
Proven ability in client management, exceptional relationship, and partnership management skills in a B2B and B2C environment;
Strong interpersonal and relationship building skills and experience to interact and work with VIP clients;
Exceptional appreciation and understanding of the luxury fashion industry;
Excellent written, verbal and presentation skills;
Command and knowledge of Microsoft PowerPoint, and Excel;
Experience with CRM Systems and Business Intelligence tools, such as Microstrategy, Siebel, Acxiom etc.;
Strategic, analytical and relationship building competencies required, with good knowledge of retail math;
Ability to outline a strategic plan, prioritize, and make recommendations;
Drive to lead a group of peers to drive recommendations into implementation plans;
Confidence presenting to senior management and assembling executive level communication;
Collaborative team player who enjoys working in a cross-functional team environment;
Ability to travel domestically up to 60% of the time.

Work Authorization

• Qualified candidates must have the proper work authorization to work in Canada

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

Salary Range – Ontario

For individuals assigned and/or hired to work in Ontario, G
UCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.   

  

A reasonable estimate of the current base salary range is $78,000 CAD/year to $87,000 CAD/year.   

Additional compensation may include commissions for eligible employees, subject to any then in-effect commission program. Eligible employees may also participate in an employee benefits program as well as other incentive program(s), subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Artificial Intelligence (AI) Disclosure

This recruitment process may use artificial intelligence tools to help review resumes and identify potential matches. All hiring decisions are made by our recruitment team and/or hiring manager.

EOE M/D/F/V

Job Type

Regular

Start Date

2026-11-30

Schedule

Full time

Organization

G Boutiques Inc.

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More about this job

Responsibilities

Lead client development strategies across Canadian directly operated stores and outlet locations, using client insights and performance analysis to support retention, acquisition, sales, and client engagement goals. Manage VIP client relationships and regional events, partnering with store teams and corporate functions to deliver personalized brand experiences and execute client engagement plans.

Requirements

A bachelor’s degree is preferred, along with at least three years of management experience in retail, marketing, special events, hospitality, or consulting. Candidates should bring strong client and partnership management skills, luxury industry knowledge, analytical and presentation capabilities, CRM and business intelligence experience, and the ability to travel domestically up to 60% of the time.

Skills

Client Development
VIP Client Relations
Retail Strategy
Event Planning
Event Management
Strategic Planning
Sales Analysis
Retail Math
CRM Systems
Business Intelligence
Microsoft PowerPoint
Microsoft Excel
Presentation Skills
Partnership Management
Cross-Functional Collaboration

Benefits

Employee Benefits Program
Incentive Programs
Commissions For Eligible Employees

Visa sponsorship

Not detected in the job text

Keywords

Client Engagement
Client Development
Client Retention
Client Acquisition
VIP Client Relations
Luxury Fashion
Retail
Directly Operated Stores
Outlet Locations
Client Pyramid Analysis
Client Mapping
CRM Systems
Business Intelligence
MicroStrategy
Siebel
Acxiom
Microsoft PowerPoint
Microsoft Excel
Retail Math
Client Events
Event Budgeting
Personalized Brand Experiences
Tourist Development
Sales Performance Analysis
Cross-Functional Collaboration
Partnership Management
Client Gifting
Store Operations
Executive Presentations

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