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Added 3 mins ago
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Guckenheimer

Regional Facility Manager - Remote, Vancouver

Mississauga, ON, Canada

$120,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $120,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Nov 2, 2026

Original job description

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If you need to translate, please select your preferred language in the top right corner.

Regional Operations Manager

Key Purpose

The Regional Operations Manager provides leadership to key accounts that are Integrated Facility Services operations in North America.

The Regional Operations Manager will work closely with the Lead of the North America IFS Division to align the account for maximum success while upholding the firm’s long-held, core values. The successful candidate will serve as the visible lead director of a specific account within North America and foster a business environment that is both nurturing internally, and competitive with the market externally.

Success Criteria

Full ownership of account in North America, while working with global leadership to ensure world-class delivery of service(s)
Ensuring immediate stabilization as a foundation for strong, continuous client relationships
Account development, sustainability, growth, and retention
Operational development and account transformation
High customer satisfaction scores
A clear vision on solutions and problem solving combined with strong communication skills and the ability to work with people from different backgrounds, cultures, and professional levels
Providing strong leadership across the accounts
Ensuring quality and timeliness of service delivery in accordance with contractual terms
Participating in presentations and negotiations
Participate and embrace the development opportunities

Key Areas of Collaboration and Influence

Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
Promote the IFS model within the ISS community
Transfer best practice
Use the account to promote and further develop ISS

Ideal Candidate Experience

Bachelor’s degree in Business or Engineering required; Master’s degree is highly preferred
A minimum of ten years (10) years in Facility Management or other integrated facilities industries, including a minimum of five (5) years of experience running businesses with direct P&L responsibility is desired
Manufacturing environment experience preferred
Proven, visible, open, and engaging leadership style
Proven experience designing and executing complex business strategies
Ability to multi-task
Ability to manage and engage flat organization
Must possess the highest caliber organizational, planning, and supervising skills
Must be proficient and experienced in developing comprehensive reports
Must be decisive and able to make timely yet informed, sound business decisions
Must possess strong written and verbal communication skills and be a clear, strategic thinker
Ability to interpret complex data and translate it into actionable, profitable business results
Ability to uphold the highest ethical standards. Must be an executive of high integrity
Strong business acumen and financial savvy
Results-driven
Effective, professional negotiation skills
Ability to understand complex relational dynamics and navigate professionally and effectively

Key Accountabilities

Meet on a regular basis with key customers, partners, and vendors to build strong relationships; continually serve as a visible and accessible resource for them at all times
Set short - and long - term goals and define the strategies and design the roadmap for achieving them. The KAM will be directly involved in preparing budgets
Identify and implement sound, profitable business strategies and best practices for the account
Conduct routine meetings with department heads and stakeholders to review the corporate goals and clearly communicate the target objectives
Ensure all team members are equipped for and engaged with the vision of being the world’s greatest service organization
Lead a specific account within the North American business model and serve as account’s most highly visible company executive with customers and partners
Lead the implementation of new innovations at the account and share with the North American team.
Assist in designing the KAM strategic road map – incorporating all budgeting and milestones – and then, lead the plan to successful implementation
Lead the preparation and management of all account budgets
Assess talent across the entire account business and establish go-forward plan with respect to mentoring and monitoring key staff and measuring and evaluating their performance according to mandated standards
Establish succession plans for KAM roles and continually groom new talent for future development and leadership assumption
Meet on a routine basis with the sub-account and corporate leadership teams to review activity and financial performance and compare them with the targeted business plan
Maintain quality protocol and meet regularly to review and re-review standards as necessary
Additional duties and responsibilities may be assigned as needed

Physical Demands & Work Environment

Must be able to travel frequently (apx. 50% of the time)
Sitting at a computer for 50% of the time
Walking/Inspecting the site 50% of the time
Must be able to lift a minimum of 10 pounds
Must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is C$120000.00 per year - C$125000.00 per year pay Final compensation will be determined based on experience and skills, and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Artificial intelligence (AI) is used at one or more stages of the recruitment process to screen, assess, or evaluate applicants.

L'intelligence artificielle (IA) est utilisée à une ou plusieurs étapes du processus de recrutement pour présélectionner, évaluer ou examiner les candidats.

This job posting is for an existing job vacancy.

Cette offre d'emploi concerne un poste vacant existant.

Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.

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More about this job

Responsibilities

Lead a major North American integrated facility services account, owning its client relationships, service delivery, budgets, financial performance, and growth strategy. Develop and implement account plans, maintain quality standards, lead operational improvements and innovation, and build the capabilities and succession pipeline of the account team.

Requirements

A bachelor’s degree in Business or Engineering is required, with a master’s degree highly preferred, and at least 10 years of facility management or related integrated facilities experience is desired, including five years running businesses with direct P&L responsibility. Candidates should bring visible leadership, strong financial and strategic acumen, communication and negotiation skills, and the ability to manage complex operations; manufacturing experience is preferred.

Skills

Facility Management
P&L Management
Account Management
Business Strategy
Budgeting
Financial Management
Leadership
Operational Development
Business Transformation
Negotiation
Strategic Planning
Talent Development
Performance Management
Quality Management
Communication

Benefits

Medical Insurance
Dental Insurance
Life Insurance
Disability Insurance
Comprehensive Leave Program

Visa sponsorship

Not detected in the job text

Keywords

Integrated Facility Services
Facility Management
Account Management
P&L Responsibility
Business Strategy
Account Development
Budget Management
Financial Performance
Client Relationships
Service Delivery
Operational Development
Account Transformation
Customer Satisfaction
Contractual Terms
Negotiation
Best Practices
Manufacturing Environment
Talent Assessment
Mentoring
Succession Planning
Quality Standards
HSEQ Compliance
Health And Safety
Environmental Responsibility
Risk Reporting

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