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Added 4 mins ago
PA
Vice President of Sales
Permasearch, a TPI Company
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $200,000 CAD / year
- Full-time
Compensation: Competitive Base Salary commensurate with experience + Performance Incentive Bonus
Added 4 mins ago
VB
Director of Accounting, Contract
Vaco by Highspring
Toronto, ON
- $150,000 to $170,000 CAD / year
- Contract
Our client is looking for a Director of Accounting for a 12 month contract opportunity.
Added 4 mins ago
NC
Client Solutions Architect
Nuvollo Corp.
Toronto, ON
- Full-time
Lead client discovery sessions and translate business requirements into end-to-end technology solutions.
Added 4 mins ago
NC
Account Executive - Managed Services, Cloud & Cybersecurity
Nuvollo Corp.
Toronto, ON
- Full-time
Identify, target, and acquire net-new client accounts aligned to Nuvollo's ideal customer profile
Added 4 mins ago
SL
Python Developer
Staffingine LLC
Toronto, ON
- Full-time
Client is looking for a skilled Python Backend Engineer to build and scale high-performance backend systems. This role will focus on API development, platform engineering, and system…
Added 4 mins ago
H
Azure Databricks Architect
HabileLabs
Toronto, ON
- Contract
Habilelabs is seeking an experienced Lead Architect with strong expertise in Microsoft Azure, Databricks, and modern Data & AI platforms. This role will design and deliver scalable, secure,…
Added 4 mins ago
VG
Account Coordinator
Valentini Group
Oakville, ON
- Full-time
Experience managing multiple client accounts and content calendars at once
Added 4 mins ago
MP
Project Manager - High-rise - Pickering
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $150,000 to $170,000 CAD / year
- Full-time
Our client is looking for their newest Project Manager to lead the new build construction of a major High-rise residential project in Pickering that is due to break ground in the New year.
Added 4 mins ago
VC
Vans: Assistant Gérant - Premium Outlets Montreal
VF Corporation
Mirabel, QC
- $23.6 to $31.2 CAD / hour
- Full-time
…une équipe d’ambassadeur(-drice)s de marque afin d’offrir une expérience client exceptionnelle, cohérente et alignée sur nos valeurs. Vous travaillez en étroite collaboration avec le/la…
Added 4 mins ago
V
Vans: Assistant Gérant - Premium Outlets Montreal
Vans
Mirabel, QC
- $23.6 to $31.2 CAD / hour
- Full-time
…une équipe d’ambassadeur(-drice)s de marque afin d’offrir une expérience client exceptionnelle, cohérente et alignée sur nos valeurs. Vous travaillez en étroite collaboration avec le/la…
Added 4 mins ago
SL
SUNLIFE FINANCIAL ADVISOR - British Columbia
Sun Life
Prince George, BC · Victoria, BC · Abbotsford, BC · Nanaimo, BC · Kamloops, BC · Burnaby, BC · Surrey, BC · Vancouver, BC · Richmond, BC · Kelowna, BC · Canada Western Region Career Sales Force Location
- Full-time
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts…
Added 4 mins ago
G
Senior Underwriter
Gallagher
Burnaby, BC
- Full-time
…believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier…
Added 19 mins ago
RC
Site installation Manager (Stoney Creek, Ontario)
REEL COH Inc.
Stoney Creek, NB
- Full-time
…phase under its responsibility, the Installation Manager is the client’s onsite primary point of…
Added 19 mins ago
I
Technology Lead - Android Developer
Infosys
Calgary, AB
- Full-time
…artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is…
Added 19 mins ago
VC
Sourcer / Junior Recruiter
VetCare Canada
Remote, Canada
- $65,000 to $75,000 CAD / year
- Full-time
- Remote
VetCare is a proud Canadian community of veterinary practices committed to offering exceptional patient care and client experiences. We combine the personal touch, local culture, and…
Added 19 mins ago
B
Experts, service-conseil | Client Success Experts
Bloom
Montreal, QC
- Full-time
Strong agency experience :You’ve held roles such as Account Supervisor, Account Director, Client Advisor, Product Owner/Lead, or Project Manager, and are comfortable managing accounts of…
Added 19 mins ago
CM
Administrative and Youth Facilitator (Youth Wellness Hubs Ontario, Wellington-Guelph)
Canadian Mental Health Association
Guelph, ON · Fergus, ON
- Full-time
…under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 400 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and…
Added 19 mins ago
A
Ingénierie en Chef - Systèmes avion (train d’atterrissage, freins, air, carburant) / Chief Engineering - Aircraft Systems (Landing Gear, Brakes, Air, Fuel)
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Expérience avérée de travail avec le personnel du support client, de la production et/ou de la chaîne d'approvisionnement pour comprendre les interactions transversales dans votre périmètre;
Added 19 mins ago
L
Legal Product Consultant
Litera
Toronto, ON · Canada-Toronto, ON-Office
- Full-time
Demonstrated experience in client-facing roles with a track record of building trusted relationships.
Added 34 mins ago
OF
Director of Finance
Osborne Financial Search
Mississauga, ON
- Full-time
Our client designs and manufactures patented, engineered building products for basement finishing, home renovation, new construction and structural repair. Its products include…
Added 34 mins ago
4S
Senior Databricks Platform Architect / Lead
49 Solutions
Ottawa, ON
- $150,000 to $250,000 CAD / year
- Contract
Candidates must hold a valid and active Government of Canada Reliability, Secret or Top Secret security clearance
Added 34 mins ago
PM
Quality Compliance Manager
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
…fillers and cosmetic products. We are proud to address all of our client's needs through streamlined innovation. Prollenium is able to ensure a continual flow of creation, unique ideas, and…
Added 34 mins ago
P/
Systems Analyst - Docusign
PrecisionERP / PrecisionIT
Toronto, ON
- Contract
PrecisionERP is seeking a Systems Analyst with experience in Docusign platform administration, and to connect using APIs, and enterprise integrations.
Added 34 mins ago
Z
Senior Media Planner
Zenith
Toronto, ON
- Full-time
Gather and analyze marketing, industry, and consumer insights data to determine the client’s advertising and media needs.
Added 34 mins ago
RS
Level 3 Rope Access Technicians
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Standard First Aid Certification required

Guesty

Customer Success Team Lead

Canada

Apply on comeet.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

If you're passionate about Customer Success, have a talent for developing high-performing teams, and thrive in a dynamic global environment, we want to hear from you. Join us in ensuring success for our SMB customers and driving strategic growth for Guesty.

Responsibilities

We are looking for a Customer Success Team Lead to manage and develop our SMB segment in the Americas. The Team Lead will lead a global team of 6-8 CSMs responsible for 1000+ clients across the region, and be responsible for driving customer retention, upsells and overall account growth. This role will also support the Director in building scalable processes for the team, digitalising the customer journey, and coaching the CSMs on driving strategic conversations with clients.

Key responsibilities:

Lead and mentor a team of global CSMs, ensuring they meet and exceed performance targets
Conduct regular performance reviews and provide ongoing feedback to the team members
Analyze customer data and trends to identify opportunities for process improvement and strategic initiatives
Report on team performance and portfolio health to senior leadership
Manage high-level customer escalations and maintain strong relationships with key accounts
Work cross-functionally with other teams (Operations, Sales, Onboarding) to resolve blockers for your team
Continuously raise the bar on the Customer Success team with high quality work, proactive improvement suggestions and a high level of internal collaboration

Requirements

Qualifications:

Proven track record of managing 5+ CSMs in the B2B SaaS environment, ideally in an international environment
Proven track record of successfully closing upsells and managing high amount of accounts in a B2B Saas environment
Excellent communication and interpersonal skills, strategic thinking with the ability to align customer success strategies with business goals effectively across cultures and time zones
Demonstrated ability to handle complex customer situations and de-escalations
Proficiency in CRM systems, Customer Success tools and BI tools (Salesforce strongly preferred)
Familiarity with the SMB market and its unique challenges (preferred)
Experience in the short-term rental industry is a huge advantage

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Apply on comeet.com About employer

More about this job

Responsibilities

The Customer Success Team Lead will manage and mentor a global team of 6-8 CSMs to drive retention, upsells, and account growth for the SMB segment. They will also collaborate with leadership to build scalable processes and improve the overall customer journey.

Requirements

Candidates must have a proven track record of managing 5+ CSMs within a B2B SaaS environment, ideally internationally. Proficiency in CRM and BI tools, along with strong strategic communication skills, is required.

Skills

Customer Success
Team Leadership
B2B SaaS
Account Management
Strategic Planning
Performance Management
Data Analysis
Salesforce
CRM
BI Tools
Mentoring
Upselling
Customer Retention
Stakeholder Management
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Team Lead
B2B SaaS
SMB
Hospitality Technology
Account Management
Retention
Upselling
Salesforce
CRM
BI Tools
Data-driven
Global Team
Short-term Rental
Performance Reviews
Strategic Initiatives
Process Improvement
Mentorship
Client Relations
Operations

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Work requirements

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